Silk & Snow

We have now purchased a king and queen size mattress, king and queen size sheets and a Queen size wood bed. Everything is superb. The sheets fit perfectly and feel wonderful on your skin. The mattresses are “just right” not too hard, not too soft, with excellent no motion transfer. The wooden bed was simple to put together with the Japanese joinery construction and it is beautiful! Our family highly recommends Silk and Snow - EVERYTHING!

I bought four sets of the white classic Terry bath towel, hand towels, and face cloths. I would give them five stars if not for two factors. Each towel has an attached branded label hanger strip. In my opinion, this strip would’ve been much better a white as I don’t hang my towels from a strip. I cut them off, but there’s the remnants of black thread still attached, which means I can only hang the towels one way and never reverse them. Even if I were to hang them, I would’ve preferred to have a white hanging strip, or a strip that colour matched the towels. The other slight drawback is that the hand towels have the finished binding on only one end. As a result, I wouldn’t even want to flip them from end to end. Other than that, the towels are lovely. Fluffy but absorbent.

I bought the Tofino Bed Frame and my bedroom got an instant upgrade at a reasonable price! I love the design and the bedframe is sturdy and quality made of real oakwood! There is no creak and is very stable. I am so glad I bought it! Highly recommended.

🌟🌟🌟🌟🌟 I am super happy with my purchase—a hybrid Silk & Snow mattress and a bed frame—and honestly, I should have done it sooner! My back will never thank me enough for this upgrade. If you’re on the fence, trust me, it’s worth every penny. Highly recommend!

So surprised and delighted with my 9inch S&S firm mattress. Needed it for a new Murphy bed and must say I think I like it better than my traditional spring mattress! No sinking into the mattress. You float on it and wake up with no sore points on body! Highly recommend this Canadian made mattress. For those shopping for a Murphy bed: it keeps its shape well in a vertical position and my guests have all raved about the comfort. Who knew 9inches could give such supreme comfort?!!! Very impressed

Premium Price, Subpar Quality, and Laughable Customer Service I purchased a set of sheets from Silk & Snow, which come at a premium price point — and expected quality to match. One of the pillowcases arrived with a clear stitching defect, but I didn’t notice right away because I hadn’t used that piece yet (it matched another set I had in rotation). When I finally reached out, the company refused to replace the defective pillowcase because I had washed the sheets in hot water. Seriously. First of all, bed sheets should be washed in hot water — it’s basic hygiene to kill bacteria, dust mites, and body oils. For a bedding company to suggest otherwise, and to blame hot water for a seam coming undone, shows either a total lack of product integrity or complete customer service ineptitude. Possibly both. At these prices, I expected better quality — and far better accountability. I won’t be buying from Silk & Snow again.

I cannot get enough of the flax linen bedding!! I was skeptical at first but after a few washes they are so soft and comfortable! I get it, they are a higher price point and may not suit everyone’s budget but if you do decide to support a lovely Canadian company, you will not be sorry. Also, their customer service is amazing! I had a small issue with my duvet cover and it was resolved quickly. Will be recommending Silk & Snow to all of my friends and family

My wife ordered the queen storage bed, dresser, and night stand for my son‘s birthday. Upon delivery, the box for the dresser and the dresser were damaged. The instructions for the queen bed were not consistent with the actual materials. For example, the instructions kept referring to bolts however, none of the bolts were needed due to the redesign of the bed. A week after using the bed, the storage door broke. The material used to make the spread is flimsy composite. We tried filling out the warrant form online, EVEN THAT DOES NOT WORK!! WON’T LET YOU SUBMIT the form after taking 15 minutes to fill it out, add pictures, lot number, etc. SO FRUSTRATING. In hindsight should have gone with a more reputable company with a more sturdy and better designed product.

Rattan bed frames got them in 3 queens and 1 king, they are gorgeous, well made, was skeptical at first but really nice products worth the bit of wait for it to cross Canadian borders to CA. Thanks a lot!

Egyptian Cotton Sheet Set - Queen, Sand Bought these and they started pilling within the first few uses. It took a few months for us to add these into our rotation of sheets, so we were outside the exchange/return window. They pill in the places where we sleep and it has a really undesirable texture. When I reached out to customer service, they first tried to tell me that I didn't follow the care instructions, then when I reported that I did, they told me that it's normal wear and tear and therefore not covered under any kind of warranty. These were a tremendous disappointment with really disappointing customer service. I bought these as an anniversary gift and my partner is already requesting that we replace them because the texture is unpleasant. This is the first time I ever splurged on sheets and bought "nice" expensive ones, and these were not worthy of it. It's really disappointing.

It's been two months, and I still don't have a bed. To make matters worse, I was asked to fill out a warranty form for a bed that has never been assembled. I ordered a Bouclé Bed Frame - Queen on September 1st with white glove service. The bed arrived on September 13, but it was defective. The delivery team couldn't even assemble the headboard and bed frame properly. My entire experience with this brand has been filled with red flags and constant frustration. Red flag 1: When I requested a replacement, the first solution they offered was to send the parts by regular mail and then send another team to assemble it. This was the first red flag. They didn't even consider how I would manage to get the parts from the front door to the 11th floor. Plus, I had already paid for white glove service--why wasn't the replacement sent directly to my apartment? Red flag 2: After several calls, they finally agreed to deliver the parts to my apartment but asked me to identify which part was defective. I had already explained that I wasn't sure. The headboard and frame don't align, so it's obvious that one (or both) is faulty. Why not just send a full replacement or both parts? Red flag 3: I waited 5 weeks for the replacement, only to be told they were low on stock. Red flag 4: After waiting 5 weeks, I received only a headboard, which still doesn't fit the bed frame. Red flag 5: After emailing Silk & Snow today, they had the audacity to ask me to fill out a warranty form--for a bed that has never been assembled or used! It's absurd. From my experience, this brand seems to prioritize their own convenience over customer satisfaction. Every solution, even the so-called "remedies," has been in their best interest, not mine. If I could give them a zero-star rating, I would. They advertise their products as easy to assemble, but that couldn't be further from the truth!

The new sheet they gave me has a hole after 2 washes. I have to toss out all the sheets (2 full sets) and the extra pillow cases and the duvet cover. My old linens, some of which are 15 years old but clearly much higher quality, look better. This was an expensive lesson. I will go back to shopping at reputable stores with high quality linens. But honestly, not even crappy linens should look like mine. I washed the one that they were replacing and it is in tatters. I am keeping it to remind me and my family and friends what poor quality leads to in the end.

Unless you are feeling like flushing your money straight down the toilet, I would not recommend buying sheets from silk and snow. I received a set of pinstripe linen sheets for Christmas in 2022. As of April 2024 (not even 1.5 years later) there are gaping holes about 15" in diameter in the bottom sheet in multiple areas and others are threadbare. The material is so thin and weak (not what you expect from linen). I cannot believe this company is so highly rated. I have linen sheets from H&M that have lasted 3x as long and still going strong. Silk and Snow offer only a one year warranty so they weren't willing to replace my sheet despite how poorly they have held up. I have also read that even if you catch the issues within the one year mark, the company is horrible to deal with and DO NOT honour their return policy. They offered me 10% off my next purchase instead of replacement. What a joke - I would quite literally NEVER buy from this company again, even if they'd offered me a 50% discount as it would feel like I was throwing hundreds of dollars in the garbage. I would share photos if the option was there. Pitiful.

My spouse and I bought a bed from Silk & Snow, a Canadian company. The bed looks great and is very comfortable, but I wanted to warn folks that setting up the wooden bed frame is brutal. Like imagine the worst Ikea furniture you've ever had to assemble. The Silk & Snow bed doesn't require tools, just your hands, and is allegedly simple. Not so much. It took us an hour and fifteen minutes to put it together and we had to use mallets (with pillows to prevent damage) and be quite forceful -- they advise against this but it was the only way to put the bed together. It would be helpful if Silk & Snow offered a bed putting-together service -- my spouse and I are reasonably handy -- I could see this being a complete disaster for people who aren't.

We've bought the following from Silk and Snow: mattress, frame, sheets, pillows. Everything was fine for a short time until the stitches in one corner of the fitted linen sheet began to unravel. These are $200 sheets and we were told by S&S to fix it ourselves and go away. Most reputable businesses would offer to replace a defective product but S&S has been stalling for MONTHS. Really horrible customer service. Avoid at all costs.

Hello, it's 12:30am and I was awaken by a falling broken bed frame that Silk and Snow sold me. I'm obviously traumatized. A nightmare turned true. They charged me almost 500 dollars for this piece of junk. I had suspicions that it is flimsy yet when I wrote to them about changing it they told me that I need to pay for shipping or bring their piece of junk frame. I have to admit the mattress is nice but this frame last 3 days and I have a personal injury from this experience. Do not buy their frames.