Silken Ciudad de Vitoria hotela

Stayed here for one night, on our way to Bilbao. Situated near the center of the city with a 2 level underground carpark it was ideal. Just to note the car parking spaces are small, lucky we had a small car, some of the larger 4 x 4 vehicles struggled to park. Room was clean, large and comfortable, staff were very good and the prices in the hotel bar were very reasonable. We were able to explore the city from here and spent a very pleasant afternoon in the local park tapas bar. Breakfast was ok but the cooked food was not that hot.

The hotel itself is not bad. But - we were traveling with a child and I booked a room with a large double koovaty and a crib in advance. Upon arrival it turned out that we had single beds and they did not have a crib. We asked to solve this problem - to provide a room with three beds, to give us extra blankets and pillows to build a crib (the baby is 7 months old). In the end they kept us at reception for over half an hour (we arrived at 9pm) and said they couldn't help us and the rooms were full (which was a lie as I could have booked a room at that hotel at that time). In the end my husband insisted on giving us extra pillows and he had to sleep on the floor!

Excellent location only 10 mins walk from centre and near to nice park. Room is fine and hotel is big 400+ rooms. Excellent buffet breakfast. Has nice inside 'Garden' area and it's own cafe. Issue is that it's a big chain and so feels bit impersonal. Some staff pleasant, others a bit brusque and on one occasion gave us wrong info on accessing a bird reserve on outskirts of city.

The hotel is easy to find and very well located for walking into the city/historical center. We had arranged to pre-book online so getting our room was very quick when we arrived. The entrance to their underground carpark is located on the side street. The 17 euros/day is fair enough, however our overall stay was for much less than 24h period and the cost should be reflected as such since there was free parking available just outside the hotel when we arrived. The establishment is pleasant light inside with a large atrium skylight, the lifts are very pleasant, removing any claustrophobic sensations for those prone to this. Our room was on the 5th floor, spacious enough and comfortable. We found a kettle with a choice of coffee and tea. It was pretty quiet and we slept well. We had breakfast in our paid reservation and we appreciated the fact that you could take it as early as 6:45am. We usually take early breakfast to seize the day, so this was perfect. The buffet is in the restaurant room and had a very good and delicious selection to please everyone. We left not long after breakfast after settling the bill for the parking which you can access from the inside of the hotel. We have a biggish saloon and found the access ramp perfectly adequate and found a good parking space on the first level. However we had the feeling that the -2 level appeared to be tighter to get down to, so if you have a large car, best check other reviews about parking or ask the hotel direct. We certainly will not hesitate to come back to this hotel on our next travel to France or back.

Central location. Underground parking available. Tight spaces but lots of spaces in garage. Good breakfast buffet. Large room with two single beds. Great rainfall showerhead. Large clean bathroom. Mini fridge in room. Large spacious bedroom.

The hotel is 3 minutes far from the city center by feet. A very cozy staying but something should be renovated. At the help desk you'll find Maria, a very helpfull woman. Recomended.

The hotel has a great location to walk and explore the city's old town and amenities. Great service too. The rooms are comfortable and clean.

Perfect hotel for a stopover. We don’t book, just turned up and we’re accommodated. The restaurant attached has a limited menu, the steak was tough as hell. 😒 First visit to Portugal, maybe I’m missing something. 🤷‍♂️