Silliman University Medical Center

They have zero trauma-informed care. I told the technicians beforehand that I have PTSD. They said they understood. Then without telling me what they were doing or why, five student doctors physically restrained me in a chair. Why were they forcefully touching me suddenly? What was happening? I was so confused. Then they gave me multiple injections... the needle inserted underneath my fingernail over and over. It was insanely painful. It felt like being tortured. I was screaming. Luckily my father was with me and made them end the procedure. They hadn't finished giving me all the injections. But my father couldn't bare to listen to me screaming and begging for it to stop. I hate this hospital.

I had a disappointing experience at this hospital. There was no approving officer available after 5 PM, even though such services should ideally be accessible 24/7. It shouldn’t be that difficult to contact the HMO company for approval. Additionally, the emergency room service was subpar. Based on my experience, I do not recommend this hospital.

Would like to share what I witnessed in the ER regarding patient and physician interaction. So what happened was a patient refused to have a catheter insertion since it was painful. Patient: “Dai, dili rako anang catheter insertion kay sakit na” Doctor: “Ayaw kog tawgi ug dai sir kay doctor ko nimo e address kog tarong” Patient: “Sorry doc” The physician’s name was DR.MIÑON. I just gotta say though is this the new breed of physicians we have today? A bunch of entitled narcissistic people who have no heart regarding the well-being of their patients? The patient was in pain however all she cared about was how the patient addressed her. She was very unprofessional and rude. Also, I thought SUMC holds firm to its Christian core values but from what I witnessed mga yawa raman pud diay ilang doctor.

I had a deeply traumatic experience with this hospital. My husband passed away because the staff failed to ensure that he was wearing his oxygen mask, which was essential for his survival. It felt like they cared more about money than the well-being of their patients. Instead of closely monitoring his condition, they were busy giving him invoices every day. Their entire process was slow and unprofessional, and it cost my husband his life! I wouldn’t recommend this hospital to anyone who values proper care for their loved ones.

Overpriced mid-quality hospital with uninformed upfront charges, which ignore patient's choices. SUMC provides an example of what is wrong with the healthcare system in the Philippines. Overpriced middling quality hospital, which gouges it's patients, it is not upfront about informing patients of costs, doctors tied to branded medicine and monopolistic behaviour of the on-site pharmacy. Sadly not unusual in the Philippines, and why medical costs are the source of so many dramas. My experience.... being charged monopolistically priced medicines from the onsite pharmacy (e.g. P311 for Disudrin, when I bought it off site for P129, later that cost changed to P200), being charged for a private room (P3000), when we signed up for a ward (P1600-P2000), doctors fixated on a particular brand of medicine when the key ingredient is the same, and even the in-house pharmacy is overpriced (presumably unable on pass on the benefits of collective bargaining on wholesale prices or just straightforward profiteering. E.g Keptrix P1330 vs P1026 from outside). I've had experience of Public and private hospitals in US, Europe, South Korea and Singapore. So I can recognise a lack of efficiency and productivity in SUMC. There is the ACE hospital just 2 minutes away if you want a similar private hospital experience in place with less ants in the room and more parking (albeit muddy), and NOPH just 2 minutes away for a government hospital treatment. I don't see the point of having this hospital that doesn't add anything to the community. Why did I choose this? I didn't really... Doctors in the hospital are self-serving to only promote the hospitals in which they are resident and ignore the patient's economic situation. Should have been advised on a range of hospitals. E.g. NOPH, which was nearer, just as suitable in providing healthcare for common ailments, but far, far cheaper. Even a hospital in rural Negros Oriental would have been suitable, but 80%-90% cheaper.

Saves lives. All hospital staff are courteous, gentle and sensitive when communicating with patients and companions

Super slooooooow service. We arrived at our scheduled appointment at 8am yet we've got only accommodated at nearly 11am cause the doctor was late on her duty and was advised that we needed to wait for another 2 hours for the result. There's no purpose of getting a scheduled appointment in here.

Heads up to everyone we encountered a very bad service in this hospital. Our doctor is fine, but staffs are very unprofessional. Lack of respect, lack of customer service at business office center as well as the nurses. One of the worst nurse is Yorrydyl Deloria, she is very rude. No proper infomation it seems they are lack of training because they provided different information. It seems they do not know their job. Ace and Polymedic staffs are better. We just end up at this hospital due to emergency reason at that time. It's our first time but we do not want to go back to this hospital again.