Silliman University Medical Center

Worst OPD experience so far. I went for an anti-tetanus shot two days after a motorcycle accident. The ER staff were great, helpful and responsive. But when I was transferred to OPD-Surgery, I waited over 2 hours because the young male doctor didn’t check the triage papers properly. I was running a fever, shivering in the lobby, and had a wounded knee, yet no one attended to me. When I explained my condition and asked for a pass to go home, the doctor seemed indifferent and didn’t even offer to treat me quickly before I left. He asked me to sign a waiver but never gave it to me, and after more waiting, I just left. Extremely disappointing care from a private hospital.

Very expensive by comparison: Bethel Baptist Hospital, Malaybalay, Bukidnon – C-section and 3-day stay, ₱89,000 total Negros Polymedic Hospital, Sibulan, Negros Oriental – C-section and 3-day stay, ₱94,000 total Silliman University Medical Center, Dumaguete, Negros Oriental – C-section and 2-day stay, ₱154,000 total Had been told the cost would be around ₱100,000 total, which would be more in line with other hospitals. Don't know how the place gets away with calling itself a non-profit. The billing clerk stated to my sister-in-law that a promissory note for payment was not available, which is illegal – a matter which didn't seem to phase them.

I’m always disappointed with the service at this hospital. The system feels very unorganized, and the staff’s attitude can be quite unprofessional at times. It’s frustrating how slow and inconsistent their service can be. I really hope they improve how they treat patients. Everyone deserves proper care and respect, regardless of who they are.

Could certainly have a better system in place for the morning pickup a number for days appoints. Security directing people aren't always very knowledgeable about which Docs are working. Not very well organized either.

This hospital really should create an online numbering system! It's 2025 ffs! Why do they still expect patients, many of whom are sick, disabled or elderly, to get up early to go line up for a number?!

It's the biggest & most modern hospital in Dumaguete City. It is managed by Silliman University itself & manned by competent doctors ang other health professionals. It's a bit expensive but most people prefer this hospital because they feel confident & secure in their treatment process. The laboratory here is huge and equipped with the latest machines for extensive medical procedures. They are always jam-packed.

They have zero trauma-informed care. I told the technicians beforehand that I have PTSD. They said they understood. Then without telling me what they were doing or why, five student doctors physically restrained me in a chair. Why were they forcefully touching me suddenly? What was happening? I was so confused. Then they gave me multiple injections... the needle inserted underneath my fingernail over and over. It was insanely painful. It felt like being tortured. I was screaming. Luckily my father was with me and made them end the procedure. They hadn't finished giving me all the injections. But my father couldn't bare to listen to me screaming and begging for it to stop. I hate this hospital.

I had a disappointing experience at this hospital. There was no approving officer available after 5 PM, even though such services should ideally be accessible 24/7. It shouldn’t be that difficult to contact the HMO company for approval. Additionally, the emergency room service was subpar. Based on my experience, I do not recommend this hospital.