Silliman University Medical Center

I am writing this review to share my very disappointing experience at Silliman University Hospital following my Laparoscopic Cholecystectomy. After the surgery, I was charged around ₱100,000 for the doctor’s fee alone, which I found extremely excessive. Unfortunately, the bigger issue came afterward. Three small gallstones were left in my bile duct, which later caused a serious internal infection affecting my stomach, liver, and bloodstream. This complication could have possibly been avoided if a post-operative ultrasound had been done to ensure no stones were left behind. When I later raised this concern, I was told that post-surgery ultrasound is “not a practice” in the hospital. This response was very concerning to me as a patient. I was very fortunate that I was in Thailand when the infection occurred, where the medical team acted immediately after seeing my condition and provided proper treatment. Their quick response likely prevented a much more serious outcome. When I returned and informed my doctor about what happened, his only response was to offer a “free surgery” if something bad happened again, which I found unacceptable and dismissive. I would never put myself in that situation again. Overall, this experience left me feeling unsafe, unheard, and deeply disappointed. I will never return to this doctor and I hope this review encourages better post-operative care, accountability, and patient safety.

Worst OPD experience so far. I went for an anti-tetanus shot two days after a motorcycle accident. The ER staff were great, helpful and responsive. But when I was transferred to OPD-Surgery, I waited over 2 hours because the young male doctor didn’t check the triage papers properly. I was running a fever, shivering in the lobby, and had a wounded knee, yet no one attended to me. When I explained my condition and asked for a pass to go home, the doctor seemed indifferent and didn’t even offer to treat me quickly before I left. He asked me to sign a waiver but never gave it to me, and after more waiting, I just left. Extremely disappointing care from a private hospital.

Attending physicians are nice and respectful, HOWEVER THE RESIDENT DOCTORS ARE RUDE AND DEMEANING NOT JUST TO THE PATIENTS BUT TO OTHER HOSPITAL STAFF AS WELL. I don’t understand why they need to ACT ALL HIGH AND MIGHTY and are expected to be revered as GODS lol. Dr.Miñon, Dr.Micubo, Dr.Macaraig, Dr.Silva, the list goes on. They really ought to teach their doctors some TLC gosh!

👎🌵👎🌵👎🌵👎 This hospital delivered an appalling and inhumane experience. The quality of service was beyond UNACCEPTABLE and painfully INADEQUATE, and patients and their families were treated with a blatant lack of dignity, empathy, and basic human consideration, especially those who are just on average status (not wealthy). Doctors’ rounds lasted barely 1–2 minutes at most, with no proper explanation of the diagnosis, cause of illness, or treatment plan. There was no effort to communicate, no reassurance, and no sense of genuine care. The only staff who showed consistent decency and kindness were the security guards. They were the sole bright spot in an otherwise TERRIBLE TERRIBLE experience. If not for them, this hospital would not deserve even a single star. This was one of the most FRUSTRATING, DISAPPOINTING, and emotionally draining healthcare experiences our family has ever endured. I would strongly urge others to think carefully before entrusting their loved ones here ESPECIALLY IF THE PATIENT IS AN ELDERLY OR A CHILD.

Absolutely NOT recommended—especially for babies and young children. Our experience at this hospital was shocking, negligent, and deeply traumatizing. The pediatrician endorsed by the ER, Dr. R** Ongkin*c*, showed little urgency or genuine concern for our baby’s worsening condition. Despite repeatedly reporting severe diarrhea and vomiting while our one-year-old was being treated for pneumonia, nothing was done for several days. The only response was repeated fecalysis testing—SIX times, all negative—with no treatment plan, no symptom management, and no clear investigation. Action was taken only after we demanded a change of pediatrician. The most distressing part was how our baby was handled during IV insertion. A head nurse allowed multiple inexperienced nurses to repeatedly attempt IV access instead of assigning a skilled professional. Our child endured numerous 9 painful needle insertions on her hands and feet, causing extreme distress and visible suffering. When we raised this concern, it was downplayed rather than properly addressed. (For awareness, the head nurse was blonde with multiple ear piercings and in her 30s), other head nurses were professional and expert in their field, except for this one. This hospital showed a serious lack of judgment, compassion, and basic pediatric care standards. The experience left us traumatized and fearful for our child’s safety. I would never recommend this hospital to parents with a sick baby or young child.

It's the biggest & most modern hospital in Dumaguete City. It is managed by Silliman University itself & manned by competent doctors and other health professionals. Although it's a bit expensive, most people prefer this hospital because they feel confident & secure in their treatment process. The laboratory here is huge and equipped with the latest machines for extensive medical procedures. They are always jam-packed with patients.

Could certainly have a better system in place for the morning pickup a number for days appoints. Security directing people aren't always very knowledgeable about which Docs are working. Not very well organized either.

Very expensive by comparison: Bethel Baptist Hospital, Malaybalay, Bukidnon – C-section and 3-day stay, ₱89,000 total Negros Polymedic Hospital, Sibulan, Negros Oriental – C-section and 3-day stay, ₱94,000 total Silliman University Medical Center, Dumaguete, Negros Oriental – C-section and 2-day stay, ₱154,000 total Had been told the cost would be around ₱100,000 total, which would be more in line with other hospitals. Don't know how the place gets away with calling itself a non-profit. The billing clerk stated to my sister-in-law that a promissory note for payment was not available, which is illegal – a matter which didn't seem to phase them.