Silver Fern Lodge

Actually loved our stay here. The guy at reception was lovely and friendly, and was more than happy to help me with any request or query I had. Rooms were tidy and smelt nice. Heat pumps heated the rooms well, bed was super comfy, and shower was really nice and powerful. Super gorgeous and friendly cat that visited us each day too. Would definitely stay here again.

Don't waste your money. This is actually a hostel. Everything is dirty! No soaps in bathroom. Nobody at reception. Woken up at 6.30am by loud men. Rooms cold. No mirror in room, TV broken, furniture old and on its last legs. Walls paper thin, you can hear the next rooms conversations. 3pm check-in. Do not recommend at all

I had requested an early check-in, which was approved by management. However, when I arrived, the reception STAFF were extremely RUDE told me the room was not ready, and refused to discuss it — simply offering a refund and suggesting I find another place to stay. I had to wait 1.5 hours to check in, and after a long day of travel, I was too exhausted to look for alternative accommodation. The room was also very disappointing — it smelled strongly of smoke, as if someone had just smoked inside. It didn’t feel like a motel at all, more like a long-term apartment. Very unprofessional experience overall. I would not recommend this place.

Had a superior room. Great value for money. Roomy with nice linen and thick towels. Well stocked bathroom with a good pressure shower. Pillows were a little hard for me and a few coasters for glasses/cups would be handy. Quiet room and a handy location. Parking under cover.

We stayed here Good Friday 20025 and were required to pay $200 in cash which was ~$60 above the normal rate! The reply to my query about the increased cost was that we would not be able to find a room in Taupo under $350 and that it was a public holiday. |The room was clean and it was a comfortable stay.|Just a shock to have to pay cash and an increased rate, still waiting on a the receipt to be emailed

Didn't have any cutlery in the room, there wasn't any body wash or HAND WASH in the bathroom. It said it had a Queen bed but it was basically two single beds put together. WAS NOT COMFORTABLE. I don't recommend this place, my gf is more relaxed about things but I am not. Paid good money for this and for the price of what it was I am NOT happy. They didn't even have cutlery in our room or hand wash, extremely unprofessional

DO NOT TRUST THIS COMPANY. When we were booking this motel we booked 6 superior rooms at $648 per room per night through booking.com. Once we arrived the rooms we were met with were nothing like the photos. They were absolutely disgusting. Moldy, unclean, a bag of some substance, rubbish from previous guests, dirty face cloths still in the shower, the floor had a layer of dust, skin and god knows what else from not being vacuumed. This list could go on... We had gone on to booking.com once arriving and seeing the state of the rooms and noticed the usual price was around $131 per room per night. Silver fern lodge had hiked the price up by almost 500%! Once the receptionist was approached about this we were met with excuse after excuse. He claimed that they had put the price up to hold the room for another group because booking.com would not let him block out the night, This is a lie. He claimed the cleaner was 1 male that only worked part time. This is unacceptable. His attitude towards us was rude and obnoxious, he was not willing to work with us. Silver fern lodge scalps people out of pocket i would not recommend this company to anyone at all.

Mom and I booked a room at the last minute without realizing the lodge is more of a hostel style and that specific room was without an en suite. Nik at reception was extremely friendly, accommodating, and understanding. He moved us to a larger room with a shared bathroom with only one other room and all the facilities were pristine. Nik deserves 10 stars for being such a delight - we traded samosas for dessert and couldn’t be more pleased. Can’t wait to return!