Reuben Borrison
Google
DISAPPOINTING EXPERIENCE AT TAJ: A Birthday Celebration Ruined by Poor Service and Subpar Quality
I recently visited the Taj restaurant to celebrate my mother's birthday, and I regret to say that it was a disappointing experience, falling far short of the brand's reputation. Despite the renowned name, everything from the service to the food and overall atmosphere was subpar.
Upon arrival, there was no clear direction or signage to guide us to the restaurant, and there were no staff members present to assist. The restaurant itself was barely half-full, yet the staff seemed disorganized and unable to accommodate us or direct us to a table.
The condition of the menu was poor, with torn pages and missing sections. The glasses we were served in were broken, and the cutlery appeared old and worn out. As for the food, it was far from authentic. In fact, you could get much better quality and more authentic dishes at a local dhaba in Gwalior. The food was also served cold, and the service was slow and unresponsive.
While the staff did eventually provide a small cake for my mother’s birthday, which we appreciated, the experience was marred by the condition of the knife they gave us to cut it. It had visible stains from a previous use, and when we asked the waitress about it, she casually mentioned that it might have been used by a previous customer. This was particularly disappointing, given that Taj is a five-star hotel, and such details, especially around cleanliness and hygiene, should never be overlooked.
I am not seeking any compensation or special treatment, but I wanted to share this review to warn other potential guests. This experience was far from what one would expect from a brand like Taj, and I would caution anyone planning a special event here to reconsider. Trusting the brand did not deliver the experience we had hoped for, and unfortunately, our celebration was soured by these issues.
