Kirk C.
Yelp
Ok, I thought long and hard regarding this review. This review is actually based on 4 meals over 3 days with 3 actual visits to the shop. I am hoping this is a wake up call to the owners, or at least the managers.
First meal, (drove over from Ivoryton) I ordered an egg sandwich for myself, and as I was waiting I noticed some guy with glasses in the back room, coming out and grabbing ingredients to make something, I noticed he kept touching his face, then his glasses, then i noticed he grabbed a tomato from out front for the sandwich he was making. It wasn't until I finished eating, i realized he was the one who made my sandwich, not the lady who was at the sandwich counter earlier, so I got a little grossed out. needless to say. ( If you are touching food, wear gloves! )
2nd Meal
As I was leaving Simon's, my wife called and asked if i could bring her a turkey sandwich, so i ordered it. As the lady was making my wife's sandwich, she answered the phone a couple of times, as they were busy. Once again it didn't dawn on me til later that night, this woman never changed gloves after touching the phone that multiple people had touched throughout the day. I gave my wife the sandwich, I checked in with her and asked her how the sandwich was. She said the bread was stale, and tasteless and proceeds to open the sandwich, and there is no turkey on it! So being annoyed I had her take a picture of the other half, and I brought it back to Simon's, and the girl behind the counter was apologetic and gave me a new sandwich no questions asked.
3 & 4th Meals
My wife and I were going to go to the Villager in Chester for a late breakfast, sadly it was too late when we got there, so we said "lets give Simon's another chance". My wife ordered a different turkey sandwich, on a different bread, I ordered a BLT, well once again my wife's bread was stale, she said the turkey was fine. Well, my sandwich was dry, chewy, they didn't cook the bacon enough, so i had to pull my sandwich apart, after each bite. Bread is key, you might want to switch your bread company, as I saw some other reviews that have said the same thing...
Now for the inside, there was no A/C, they have a window unit in the back where you pay, and you have to stand on top of it if you want to feel any coolness, and they have a walk in entry rug that was filthy, as if it hadn't been vacuumed in days. The garbage is piled up overflowing, and surprisingly for such a liberal town there was no recycle bin, You need bigger trash bins. ( see pics) Someone who worked there left an uncovered coffee carrier ( see pics),
which i am sure is against health regulations. My table was filthy, and my shirt stuck to the back of the seat, ( window seat on the right looking out on to Chester streets) and lastly I was in there for at least 30 mins, people coming and going, and not once did I see anyone walk around and clear off the tables, in fact, as I was walking to the trash bin, i took garbage off 2 tables myself. You can look at my reviews, i don't give bad reviews, and I hate to do it to this one now, but the owners need to close for a day, and deep clean this place. It is a really cute store, and the young people working there were very nice, it just needs some love and attention.