Diana M.
Yelp
DO NOT STAY HERE!!! I have signed up on every website possible to review how terrible this place was and how it stained our honeymoon!
Isolated it is not. It is a stop on most tour bus routes, making getting in and out of the lodge a huge headache in the morning and afternoons, attempting to get around the twenty something tour buses and all the OLD tourists on the buses attempting to take pictures of bow lake and going to the gift shop. It is very crowded and loud until about 7PM when they all leave.
When I made the reservations I informed them it was our honeymoon. I asked for the king/lakeside view room. I felt I was prepared and had set a pretty good expectation (wasn't expecting champagne, free dinner/dessert, or handwritten card as we had gotten at most places), but we did not even get a Happy Honeymoon, congratulations from the staff. Speaking of staff let's start there, as that seemed to be a HUGE disappointment.
The four staff that seemed to be "present" the entire time we were there were 20 something girls from foreign countries who did not seem to speak English very well and were extremely rude. They seemed annoyed at any request and when they were not working were hanging out in the common areas complaining about guests taking up common area space where guests could be hanging out, as you definitely did not want to be in your room.
To forewarn you, there is no elevator, so if you are on the third floor, you or one of these poor young girls is hefting your luggage to your room. Now I had no expectation of the room, but when you brag that there is always a hot shower, make sure A- it is actually hot, and B- the water pressure is more than a drop per minute, and C- that you have more than a sheet for a shower curtain because it sprays water all over the place (hence the mold build up in the bathroom). The room was large, but let's get real people, can you call that a lake view? If you sit at the corner of the room desk in the one chair they provide you in the room, then yes you have a lakeview. Otherwise, you are staring at 100 year old wood panelling, noticing all the places it has been patched due to decay on the walls (I counted 15 total). To get a true lake view without the lodge in the picture, I had to open the window (which by the way has no screen and you are told not to open the windows) and crane my neck to get the picture I wanted.
The latest dinner reservation is at 7:45 so we took that (much to the displeasure of the staff). Our waitress attempted to rush us through dinner in fifteen minutes, even after telling her we were celebrating our honeymoon she looked at us like "I don't care, eat!" We were so frustrated with her and the price of dinner there that we shared an entree, spaghetti (that was what enticed us on the menu- which says a lot to foodies like us) and left. Just an FYI as well, though this place has the most spectacular view of one of the most beautiful lakes, and it has placed its parking lot directly in front of the lake blocking any chance of a view while seated at dinner, the common area, or most rooms.
Since staff was hanging out in the common areas and you cannot drink in common areas, my husband and I were forced to hang out in our room. My husband not being one for that, pulled our one chair out into the hallway (since we were at the end of the hallway on the top floor I could then sit on the landing- which led to a boarded up wall to some floor above us and him on the chair)....though I felt like Ann Frank banished to the attic- we made the most of it by drinking, playing cards, and listening to music.
The next morning we came down for breakfast and were greeted by a new angry staff person that seemed annoyed we came in for breakfast at 9:20 when breakfast ended at 9:30. She refused to clean off a table by the window stating that she needed to keep that open for the lunch crowd. She rushed us through breakfast, my husband's potatoes were not even cooked, straight up still frozen out of the package hashbrowns.
That day we had planned to trek up to Jasper and do some day hikes along the way. I ran upstairs to grab my camera battery as I had plugged it in the night before to get a full charge. Well half way through the day, my camera died. When I got back to the room, I checked the outlet and realized that it was not working. I was furious at this point as we saw several bears, other wildlife moments, oh and let's not forget stopping at Honeymoon Lake to capture our honeymoon with no ability to photograph ourselves there.
It was a nice afternoon, so my husband and I decided to sit on the adirondack chairs in the parking lot overlooking the lake and play scrabble. Again, the staff not working the same four girls were hanging out there making it really uncomfortable. So we went back up to our attic to hang out for the evening.
Also, there is no internet, so do not let them tell you there is, even the girl working, said her phone did not work, deal with it.