FreqTrvlr80
Google
From the looks of their Lobby and 'Library' area, I had high expectations for a quality property. Unfortunately, everything falls to pieces once you've entered the elevators.||We stayed on the 1st Floor towards the middle of the hotel facing the Bernini fountain (Triton). The room space was adequate for 2 persons. The fit and finish of the furniture and bathroom was pedestrian - nowhere near as nice as a JW Marriott or a Grand Hyatt. On a U.S. properties scale, I'd rate this a 2-3 star property akin to a Hyatt Place-class establishment. The cleaning service is appalling. The top shelves in closet and above minibar are thick with dust - having never been cleaned. It was obvious that if the attendant cannot reach something above their elbows that it was never wiped clean. There are decorative gold ropes hung above the bed. These were caked with layers of dust balls. The shelf above the bed to which they were attached was similarly caked with a think layer of dust and dust balls. We only discovered this on our last day when we were trying to establish why we had so much eye and throat irritation while in the room and immediately felt better when we departed the room. The floors were no better. We ate some rice crackers which spilled onto the floor. Those crumbs never shifted locations because the housekeeps never use a vacuum or a mop on the floors. For $1,000 per night for a basic single room, this was the worst value exchange in Rome. Frankly, it was insulting. I stayed at the Hyatt (Tribune hotel) on Via Compania in 2024 for 1/4th the cost of the Sina Bernini Bristol and it was vastly superior. To emphasize, the nearby Hyatt property on Via Compania was cleaner, more comfortable, and more professionally staffed than the Sina Bernini Bristol and the Hyatt was a small fraction of the cost.||While you might think it is cool to view the fountain, avoid the plaza-side of the hotel. It is noisy. Lots of rabble rousers drinking until 2am, singing, shouting for their football teams (it was Spain playing on TV in the nearby cafes) which you will hear in your rooms on this side of the hotel. It was awful.||Lastly, the F&B was further disappointing. We sat in the lobby bar area for 15 minutes waiting for service until I finally went searching for someone. I found a young lady in a back room behind the bar typing away on her mobile phone oblivious to paying customers. In our case, after realizing how useless the waitress was to the service business, we took our business outside to one of the cafes on the plaza. We avoided the further insult of paying 20 EUR for a mocktail (Shirley Temple ... 7Up and grenadine syrup). Outrageous.||Never again. There are so many better properties - better infra, better service, cleaner, more professionally run - than this place on the Piazza Barberini.