Tommaso T.
Google
We stayed at Hotel Brufani in Perugia for 10 days. The location is truly beautiful—right in front of the main piazza in an historic building. However, this property falls far short of what you would expect from a 5-star luxury hotel, especially when compared to international standards such as Belmond or similar establishments.
The overall feeling as soon as you enter is that the hotel has been left behind. The furniture and interiors are old, worn, and not properly maintained. Cleanliness is questionable, and you can sense the effort to cut costs. Despite being high season, the rooftop bar—one of the most beautiful features of the hotel—was always closed, and so was the main restaurant inside. This gave the hotel an abandoned atmosphere, with only the outdoor bar operating.
The pool is nice, but the spa facilities are very disappointing. The sauna and Turkish bath are outdated, almost broken, and smell unpleasant. The gym is frankly unacceptable for a hotel of this category: just five machines, three of which are broken, all crammed into a ridiculously small space.
Breakfast was completely unacceptable—closer to what you’d expect from a three-star hotel in Italy rather than a 5-star luxury property. As for the staff, with the exception of one person who was truly helpful and professional, the rest honestly seemed lost and unprepared, as if they had no idea what it means to work in a luxury hotel.
In summary: a fantastic location and some potential, but very far away from true 5-star luxury standards. The management urgently needs to invest in proper maintenance, staff training, and services to bring this hotel back to life.
My suggestion: remove the "5 star L" classification to this hotel, give it 4 star and guest will arrive with the right expectations without being disappointed.