Sina Villa Medici, Autograph Collection

Customer service is the foundation of any hospitality experience, and this hotel failed on every level. I’ve stayed in many places, and this was easily one of the worst first impressions I’ve ever had. It set the tone for the rest of my stay, and unfortunately, things never really improved. Upon our arrival, the receptionist was cold and monotonous. We received a room that was overlooking the pool and was clean as well as comfortable. But literally nothing special about this at all. The breakfast was subpar at best and nothing special, we are used to having five star hotels with the autograph collection and this just didn't measure up at all. The coffee machine was instant coffee, and would have been a better experience if we had a little bit nicer one in this level of property.||We had a situation as well where we were stuck at the farthest train station and couldn't get a taxi. We called the concierge for help and they told us to send an email and they would help us -- we were literally stranded at the side of the road with minimal connection and had no way to send an email. We were told they were too busy and when we arrived finally at the hotel later, there was no one occupying their time. ||This would be a one star review except for a couple of employees who maintain a high level of professionalism. The wait staff for the breakfast was hard working, kind and always friendly despite the basic food set up. Additionally, the man at the front desk named Giovanni was particularly helpful. He was the best staff member at the front each time we encountered him and he was literally the shining star to take this from a one star to two star review. ||When you travel as much as we do, you have stayed at many Autograph collection properties, five star hotels and the like - this one didn't rank in our opinion. Our adult children stayed up the street at the AC Hotel and we almost checked out and joined them as their stay was less expensive and just as good with a nicer breakfast!

We booked a 7-night stay at Sina Villa Medici but ultimately checked out after just 3 nights.||From the start, the service was excellent. The staff were incredibly welcoming, helpful, and attentive—assisting with everything from reservations and taxis to thoughtful local recommendations. Harry’s Bar served fantastic cocktails in a classy atmosphere, and the staff there were equally attentive. Breakfast was fresh and tasty, though the buffet remained the same each day, which became repetitive over time.||As Marriott Platinum members, we were informed at check-in that we had been upgraded to a junior suite. While appreciated, we originally booked a room with a terrace, and the upgraded room did not have one. When I asked, the staff explained the suite offered more space but no outdoor area. The room was located on the second floor and overlooked the hotel’s interior atrium. Unfortunately, the view was rather sad and uninspiring—not what we’d hoped for in a city as beautiful as Florence.||The suite had two bathrooms, one of which was handicap-accessible. However, the accessible shower lacked a curtain or enclosure, making it unusable without flooding the bathroom. As a result, I used the regular shower, which was quite cramped—especially for someone of larger build. I had to open the shower door just to wash my lower body, which made for an awkward and uncomfortable experience.||The most significant issue, though, was the bed. It was overly firm and not conducive to restful sleep. I inquired about switching rooms, and the staff were more than willing to assist, but I was informed that the beds throughout the hotel were similarly firm. Given the importance of sleep—especially on vacation—we made the decision to move to a different property.||Would I stay again?|Probably not. While the service and staff were outstanding, the lack of comfort in the room—especially the bed and overall design—did not meet the standard we expect from a 5-star hotel. For future visits to Florence, I would choose a hotel that places a greater emphasis on guest comfort and restful accommodations.

This hotel is absolutely beautiful!||We stayed one night after a weeklong cruise. Check in with seamless. The staff is very friendly and helpful. Our party reserved three rooms, one being the Royal suite. It’s absolutely marvelous. It looks like the White House. Unbelievable. ||The price per night to stay in this hotel is quite reasonable, when compared to the hotels of Venice. It seems like what you pay is worth it. ||The hotel is in a very convenient section of Florence. Easy and easy out. And not too far from the airport. If you’re staying in the city, I would highly recommend this hotel! It’s opulent and elegant.

We chose this hotel in part because of its close proximity to the train station, as we had day trips planned. It worked very well for that purpose, but was also a perfect choice for its comfort. It had the charms of an older hotel (see photo of room key), but updated to today's standards. Our room was large and nicely furnished, with a balcony that overlooked the pool. The bath had large counter space with two sinks. The staff were all super welcoming, friendly and helpful. And, the breakfast was incredible with great choices that included an assortment of gluten-free options. We would stay here again without considering other options.

We had the most magical stay at Sina Villa Medici in Florence. We stayed in the Royal Suite and it was absolutely stunning — spacious, elegant, and full of romantic charm. The location is perfect, walkable to all the city’s highlights yet still peaceful. The service was excellent, attentive and warm from start to finish. Truly a luxurious and unforgettable experience — we couldn’t be happier!

My partner and I had the most unforgettable stay at Sina Villa Medici in Florence, and it truly exceeded every expectation. We stayed in the Royal Suite, which is their most stunning suite in my opinion. It is nearly 1,400 sq. ft. and it historically protected. It has stunning vaulted ceilings that made the room feel like a dream and made us feel like royalty. It was spacious, spotless, and so thoughtfully decorated, with every detail making the experience feel magical. The service was exceptional. The team was warm, attentive, and went above and beyond to take care of us. They even prepared a sweet little picnic for us, which we enjoyed after taking the hotel’s adorable blue Fiat up to Piazzale Michelangelo to watch the sunset. The hotel allows guests to rent the Fiat and it is such a fun experience! I highly recommend. Our suite also had a beautiful little balcony which was perfect for morning coffee and late-night conversations. The staff’s thoughtfulness, attention to detail, and the hotel’s timeless charm made our stay incredibly memorable. If you’re coming to Florence, this is definitely the place to stay and if you can, definitely book the Royal Suite!! It’s worth every penny!

I’m unsure why this is a 5 star hotel and on top of it a signature series.|I have a Titanium Elite status and stay at Marriotts every chance I get and expected a “wow” factor when I entered the hotel and for that matter our room. There was none and at best it’s a nice hotel, not close to a 5 star. |One issue we had was going to the Concierge desk to get change for 20 Euro so we could tip our room service. They said they had no change and told us to go to the bar. The bar pointed us back to them and said they had change in the back. This went on for 2 days, no change, to finally we went to a market to buy 2 waters so we would have change to tip. I mean really you don’t have change!|Same with the water at the hotel. The flavored water they usually had for guests in the lobby was always empty and the guests were directed to go to the bar for water, yeah and we had to pay for it. There were a handful of us who complained about it. |Lastly we had breakfast included which was very nice the first day but on day 4 it’s like Groundhog Day, the same thing over and over, no change at all.|Our stay was nice and besides the few things mentioned there maybe better choices, as this one is not what we expected, and certainly not the 5 star hotel it is said to be.

We couldn't have loved our stay in Florence any more than we did. The Sina Villa Medici hotel is such a gem. A beautiful hotel, with clean rooms, comfortable beds, a a lovely garden and pool, and even a fun bar. Things sometimes move a bit slower, but everyone was kind and helpful. The hotel is walking distance to everything too. We hope to be back again some day!

Comfortable and easy for walking to the river and bridges. Staff were courteous. Breakfasts nice. Quick taxi ride to several tourist sites.

Lovely hotel - staff is excellent and it's an easy walk to most of the historical sights. Lots of local restaurants as well nearby. Rooms are well appointed - roomy and quiet - with beautiful artwork. Beds are firm and very comfortable, lots of closet space in the room. Kettle with instant coffee and teas in the room (our only quibble), and the pool area is gorgeous as well. Did not try the restaurant or bar but both look classic. There is no club floor and instead the hotel offered points for platinum+ members.

There are so many great things about this hotel but what set it apart from me was service. My booking was split in two for a few reasons, and then a third extra night was added at the end. They were able to keep me in the same room , a suite, the whole time but what set it apart was upon arrival. I arrived about noon (after flying all day/night) and was informed that my room was not ready and that checkin was 15:00. Standard. But what happened next was surprising. I told them I really did not care about my upgraded room, I just needed any room because sleep was priority as I had some working dinners that evening. They offered that I take another room for 3-4hrs to sleep in while they prepared my room. That I have not had happen before. The guys at the bar were great. Nice glass by the wine selection and they 'broke the rules' by getting more than the usual bar food when we needed a bigger snack with drink. I think by day 3 or 4 they were greeted me with 'a pinot for you sir?' The basics, Fabulous hotel in a great location. Quiet is there is kind of a pedestrian only mini-piazza in front of it, so no road noise. It is probably 10-15minutes walk from the main shopping and scenic ares of Florence but there are great small and uncrowded restaurants within 5min walk. The Opera is also just over 5 minutes walk so no better place to stay if you are coming for that. Rooms were clean and updated and comfortable. I think the bad reviews posted must reflect a pre-renovation time. Some of the visiting teams whom come into town to play the local team Fiorente stay here so you see the bus and some players and staff around form time to time. Great place, gets my highest recommendation.

A nice hotel. The pool is great. The beds aren't very comfortable. In hot months of July the a/c barely keeps up. The hall ways are hot. For the price I would have expected more. Their staff is fantastic and friendly. Great location with wonderful restaurants around.

Very nice Marriott property with an equally capable staff. Has an intimate, cozy feel versus a large, expansive hotel. Short walk to the Arno River. Nice location as we had dinner at three great restaurants within a two minute walk.

Such an unpleasant experience unfortunately. The hotel is extremely dirty. The stairs, floors, carpet, etc going to the hotel rooms are dirty and are not cleaned daily. We had a 4 night stay and passed by the same dirty areas each day. The mosquitoes in our room were relentless. We were bit multiple times. Not sure if anything could be done but maybe spraying around the hotel would be helpful to prevent this. If you're an ambassador member, don't count on any good upgrades either. We had a mosquito infested "suite" then bumped down to an even worse room. The worst part was the awful smell on the 4th floor where we stayed. There is a horrible odor, almost like rotten eggs which was reported but nothing investigated, the solution was to spray a deodorizer in the hallway. The staff was pleasant and the pianist was amazing but that was as far as the good got. Marriott corporate really takes a more active approach to fixing these issues for guests paying a lot and traveling far.

What a fabulous grand hotel in a great location! I found the concierge and the entire staff to be so helpful! The hotel is located in a quiet section however within a 10 minute walk, there is a high end shopping district with Gucci, Louis Vuitton,Prada, etc. I used American Express Platinum to reserve the room and was upgraded to a suite - very happy although only stayed for 1 night. There was wine and snacks welcoming me to the suite. The sitting area was well appointed and the room was immaculate. Very comfortable! The day we arrived In Florence, there was a taxi strike and we were at Piazza Santa Croce. Paolo the concierge set us up with a private driver who picked us up and dropped us off at the hotel. 5 stars! Harry's Bar located in the hotel was a lovely place to have a drink waiting for my room. Highly recommend and when I return to Firenze I will be staying at the Sini Villa Medici!

Don't understand the reviews, this has to be the worst autograph collection I've stayed at. It's quaint (read: dated). Really disliked our stay and would not recommend this property in the least. There is no a/c even though the website states they have a/c and an individual thermostat in each room (it doesn't work). When asked about it, they told us to open the balcony door - except we had already tried that and ended up with mosquitos and bug bites the night before. They ended up bringing us a fan which helped, but we shouldn't be sweating in our room in November. Next up - the beds are not comfortable, neither are the pillows, and the sheets feel not far from sandpaper. Oh and our "king" bed was two twins pushed together with and obvious gap in the middle that was uncomfortable to lay on. Just keep the beds separate and don't advertise as a king room please. On one of the days during our stay, there was an insane amount of construction noise in the room above us. It sounded like things were falling off the walls in our bathroom, it was extremely loud, not exaggerating, you could hear the noise from anywhere in the hallways too. And this started at 10am and was still going on when we returned at 1pm. So much for a hotel being a homebase to relax and recover while exploring a new city. The gym is basically a couple of treadmills in a very stale room, not inviting in the least. It's also a weird maze and old elevator to get there. The tv has more non-working channels than working ones (with maybe 2 or 3 news channels in English but nothing else), and is barely viewable from the bed. The room key has a large/heavy brass (?) room number plate, which isn't the most fun to carry around town in your pocket. Oh also - the wifi is extremely slow, always cutting out with speeds of 5mbps when it did work - we ended up just using our cell service most of the time. Positives: The balcony and courtyard view are nice, and the concierge was ok. Location is close to the train station and about 15 minutes to all of the sights. We didn't check if the pool was open, and didn't try the restaurant.

I stayed here for four days in the "florence suite". This was the dirtiest room in a " 5 star hotel" I have ever stayed in. I have attached photos of the balcony of their "suite" that cost over 1000 euros a day. It looked nothing like the photos. The bathroom also had a very strong odor like someone just took a dump. I was unable to order breakfast at 6am due to no staff being available, not even a belhop, just one man working the desk. Lastly I left my Balmain sweater hanging in the closet and magically it disappeared. The staff members were "unable" to locate my jacket and the manager accused me of making the whole thing up instead of just assisting me as I was helpless without their assistance. I found several reviews on google stating they had things stolen while staying at this hotel so its clearly a pattern that they do not want to resolve, and I wish I had those reviews sooner, so here I am warning you, this place is a travelers worse nightmare. The staff was unhelpful and rude and to be honest I warn all Americans to STAY AWAY.

Excellent hotel near the train station. Beautiful and comfortable rooms, very friendly and helpful staff. I highly recommend this hotel.

We really enjoyed our stay here. The rooms and bathrooms were a nice size. The room was clean and the beds comfortable. No view though. The service was exceptional. Every one was so kind. The hotel is close to the train station. About a 10 euro cab ride. We walked down to the hustle and bustle of the city every day. It's a nice walk along the water. We ate at a nice little coffee shop practically across the street which was very good for fresh squeezed orange juice, coffee and croissants. Gamberini was a popular place for coffee etc. We also had dinner at a nice restaurant right down the street which we found on the Fork . I got a 20% discount off the food there too. I definitely recommend the hotel for the location, ambience, service and room size. We did not eat in the hotel. Be prepared to walk a bit down to the center of town. We did about 20,000 steps a day.

Very good hotel other than the beds. The beds were very firm and the pillows were stiff. The food was pretty good. The staff were super friendly and helpful. Would recommend.

Disgusting and unsafe hotel. The "customer relations" manager needs training on how to provide service. When spending a certain amount of money theres a certain amount of service that should come with it. This place is a travelers worse nightmare. The way they treated my friend is disgusting and I can't wait for them to get exposed for what they did.

Great location! Walk everywhere in the city or use the free car service. Hotel was fantastic! Offered upgrade to suite without asking. Everyone spoke English and the front desk was extremely helpful. Rooms were well appointed, clean with a nice balcony. The bar is outstanding - great cocktails and happy hour snacks Highly recommend this hotel.

It was very nice but was lacking some staff and the breakfast left a lot to be desired. I stays at Five hotels in Italy on my trip around the country. This is more like a four star than a five when I compare it. I'm

Nothing more I can expect from this amazing beautiful cozy hotel in heart of Florence, Minoolifediary and me visited this beautiful place in April and it was gorgeous. The room is nicely decorated with manual key like all vintage hotel. The lobby is full of places that you can seat and enjoy your time. If you seat and lobby and would like to eat or drink, thats the best part. Whatever we try in lobby was best specialy the pizzzzzzzaa. So delicious with fresh mozzarella. The drink either alcoholic or hot drink are also so good. They have also free shuttle to downtown which is in walking distance. The staff also super friendly and polite. Hood food, good sleep, nice vibe, near to attractions in Florence what more you can expect from hotel. Visit Minoolifediary on instagram for more videos on this hotel and room review.

This was a nice hotel a short distance away from the main area in Florence. we stayed in room 262. We walked from train station and found it perfectly. As an elite member, I was a little disappointed that we did not receive an upgrade of any kind. I also had spoken to the Premier line before arriving to indicate we were celebrating two special occasions. None of which were acknowledged. While our room was standard, it was nicely appointed, clean and comfortable. The staff was helpful and even told us about the shuttle that commutes back and forth from the carousel area to the hotel. I received breakfast every day because of our elite Marriott status. The first day was quite a challenge. We had arrived just before it opened which was fine. However, as the opening time came closer, a large group of tourists also showed up, all at once, and essentially stormed the restaurant. It was crowded, chaotic and not pleasant. The second day was quite different and less full. We were able to dine in the garden room/atrium just off the main restaurant which was a treat. One evening we also had cocktails in the main bar area with leather couches. The lemoncello was excellent. I probably would stay again in the future because I like a smaller hotel. The pool was also lovely but not open when we were there. Beautiful interiors.

This isn't a fancy hotel. The decor feels plain and outdated, and the outdoor pool is nice but fairly small. However, they get an A for effort.

Not a bad hotel but the customer service in the restaurant & bar was terrible. The rooms were OK but the bed was very firm. The concierge was great. Nice location

Perfect...quiet location away from the bustle of Florence. Nice rooms, great pool, very good service! Rooms are quite nice too. We would certainly stay here again.

"Five Star" comfort in every way. Our "triple room" included two spacious clean bathrooms with an abundance of towels / robes / slippers and all necessary condiments. Water pressure perfect. Hotel itself is beautiful with its marble architecture. The bar area is beyond comfortable as you're seated with tour friends enjoying your wine. The relaxation extends to the garden area on beautiful evenings. Service couldn't be more friendly, attentive and accommodating. We also had our best Italy dining experience at Villa Medici. Coordinated with Perillo Tours our four (4) course dinner included: 1- "Zucchini flan on Basil sauce" - soft -delicate and most flavorful. Truly different - truly enjoyable 2-"Asparagus Tortello on Tuscan Herbs" - An asparagus dish unlike any other. Best preparation of asparagus I've experienced. Magic... 3-"Seabass Fillet with potatoes, tomatoes, Pine nuts and olives". Freshness with unique combined flavors ruled here. Perfect entrée. 4-"Florentine Zuccotto" - Delicious moist lady finger sponge cake with chocolate gelato - fantastic finish. A dining experience we'll always remember.. A Grand Hotel we'll never forget.

I've been to Florence several times but this hotel provides the best customer service ever! From your arrival and tending your needs while your here, they make you feel at home. Hands down to Grand Villa Medici!

5 stars rating creates certain expectations - welcoming attitude, certain level of accommodations, little comfort details ( water in the room, ability to control temperature in you own suite, working appliances such as minibar refrigerator, etc), interest in your guests comfort and plans, etc. Non of the above are present in this hotel. For the rate you will be expected to pay, your options are wide open - use them.

Best hotel we stayed in throughout our time in Italy. Accommodating staff, good dinner & breakfast buffet. Not very close to many sites, but still well worth it. Very comfortable rooms and bathrooms.

It's a vintage elegant hotel with small grounds. They have a restaurant, spa, pool and bar on site. The service matched the cost of staying here. It's $800-1300 per night but the service .... you don't have to ask. They just do it for you. They drive us around in their Mercedes minivan. We arrived when the restaurant closed. We were hungry. So they got us baskets of croissants, pastries and bread. I think there was a platter of snacks too. Then made us pizza and fried pizza with wine and beer. It was quite the spread. They set our bags in the room before we got there. They do what most fancy hotels do - they basically get everything set in the evening so you can slip into bed. Why four stars? The rooms needed updating and we were facing the road side. They are not like some fancy hotels where they raise their nose at you if you don't look a certain way. The location was excellent. It's close to Firenze Santa Maria Novella Station, shopping and the piazzas. I highly recommend this place.

By far one of the best hotels in Italy! The hotel is very luxurious and spacious. The rooms are impeccable. There are classic rooms and modern rooms with great views and the hotel even has a pool and complimentary car service. The location is also very convenient. It is a few minutes away from the train station and walking distance to the Duomo.

This is a very nice hotel. My wife and I stayed at this hotel for six nights. Great very nice large clean room. All the employees were super nice and helpful. The services and kindness of the staff for breakfast were the best. Eating in the courtyard viewing the pool was peaceful and beautiful. I would definitely stay at this hotel not only for the great location and short walk to everything.

We had an amazing experience at Grand Hotel Villa Medici. First of all, the building is gorgeous; an 18th century villa, in the middle of Florence (10 minutes walk from main attractions), and very well preserved and nicely decorated. The staff are amazing; professional and courteous, willing to address any problem you may have as quick as possible. We had a great time staying here, and highly recommend it if you are visiting Florence.