Karen Y.
Google
I reserved four rooms for seven guests through Agoda.com for a stay beginning on March 3, 2025. Upon our arrival, the front desk staff connected me by phone with the owner, who informed me that only three rooms were available because she had sold the fourth room to someone else. She claimed to have emailed me earlier that day to explain, but as I had been traveling and did not arrive until 7 p.m., I did not see her message until later.
This last-minute overbooking forced us to scramble to find alternate accommodations for part of our group late in the evening—an incredibly stressful and unacceptable situation. I made it clear to the owner that it was her responsibility, not ours, and that we should not be charged for the room that she chose to double-book.
Despite this, I later discovered that my credit card had been charged for the very room that was never made available to us. I disputed the charge, but the owner refused to correct her mistake. This behavior demonstrates not only a lack of accountability but also a troubling disregard for fair and ethical business practices.
I have always held a high regard for the warmth and hospitality of the Taiwanese people, but this experience left a very negative impression. The owner's actions reflect greed and a clear absence of integrity. I strongly caution future guests to be wary of booking here, as this type of conduct is both unprofessional and dishonest.
UPDATE:
Thank you for your reply. would you clarify your statement that one of the charges was refunded? (其中一筆扣款的訂單我們也同意退款了！不知道您說的沒有退款是什麼意思). My credit card was charged $61.84 and Agoda refused to refund the charge and stated that you refused to refund. Would you please contact me to resolve?
