Olivia Gutierrez
Google
The service and overall dining experience was 1 star at best, but I’m giving it 2 because the food was genuinely great. That said, this was one of the most baffling dining experiences I’ve ever had—especially at this price point. Our bill was $700 for a table of four.
I made a reservation a month in advance for 5:30 PM, expecting a full, relaxed dining experience. When we arrived, we were barely acknowledged. When we were finally escorted to our table, it felt like we were a bother. Fine, maybe it's one of those “too cool for school” spots where aloofness is the aesthetic. Whatever.
We were seated near the POS area, not some forgotten corner, so we were clearly visible. The restaurant wasn’t even busy yet. We got water and were told someone would be by shortly for our drink order. Then… nothing. Ten minutes, nothing. Twenty minutes. Thirty minutes, still nothing. Nearly 40 minutes later, I got up and approached a group of staff chatting about their weekend plans. I politely asked if I was missing something—should we be ordering somewhere else? One server casually glanced over and said, “I’ll be over in a minute.”
She eventually came to the table and said, “Oh, I forgot this was my section,” then took our order with all the enthusiasm of a dial tone.
Later, one of my friends switched from white to red wine. She still had white in her glass, but before she could say anything, the server just topped it off with more white. My friend said, “Oh, sorry—I actually ordered a red.” The server sighed loudly, took my friend’s partially finished glass and the new wine, and dumped it all INTO MY GLASS without asking. No apology. Just walked off. A few minutes later, she returned and said, “Oh, I probably shouldn’t have done that,” but still didn’t offer a fresh glass or ask if I was drinking the same wine.
The tip is auto-included at 20%, so maybe there's just zero incentive to give a damn.
Entrees finally arrive around 6:30, and now we’re getting rushed by both the staff and the manager to wrap up because there are reservations waiting. But our experience didn’t even start until 40 minutes after our actual reservation time. We were celebrating, ordering drinks and dessert, but then the manager came by a third time and was very firm in pushing us to leave.
It got so uncomfortable that we paid quickly, without even double-checking the bill, only to realize afterward that we’d been charged for drinks we never ordered. Not surprising, given how spaced-out our server was.
There’s also a mandatory “Kitchen Appreciation Fee,” which I honestly didn’t mind—the kitchen was the only redeeming part of the night. The food was excellent: well-seasoned, beautifully plated.
But unfortunately, that wasn’t enough to make up for the chaos. At this price point, I expect great food and service. I won’t be back, and I won’t be recommending this place to anyone.
