Victoria P.
Yelp
Three of us went in for dinner and two of our orders were wrong. We ordered a large pepperoni pizza, a large pepperoni pizza without sauce, and a small pepperoni with onion pizza. The waitress refused to tell us what was in the dipping sauce for the appetizer bread. It took over an hour for the food to be delivered to the table. Every other table had been served, and we were still waiting for our food.
The waitress brought the small pepperoni with onion pizza first, and it took another 10 minutes for the large pizzas to be brought out. The small pepperoni with onion pizza was very under baked, we couldn't even eat it. The large pepperoni without sauce had pepperoni with slight melted cheese on top that was falling off the pizza and tasted very sweet. After eating two slices, we realized that there was pineapple on the pizza. When a waitress walked up to us she said, "Is there something wrong with the pizza? You can tell us." We told her that there was pineapple on one pizza and the other was severely under baked. She said okay and was willing to make a small pepperoni pizza without sauce for us due to the pineapple. She did not offer to make a LARGE pizza, even though we had originally ordered a large and they made it wrong. She did not offer to make another of the small pizza that was under baked. When the bill came, they did take off the two pizzas they made incorrectly which was greatly appreciated. The staff seemed rude and disinterested in helping us or providing great customer service. No one once apologized for our food being made incorrectly.
After we left, we realized what had happened with the incorrectly made large pizza. Pineapple must have been originally put on the pizza, and when they realized their mistake, they took the pineapple off and put more pepperoni and cheese on top to cover the dents from the pineapple. The damage had already been done though because the juice from the pineapple had been soaked into the pizza, and the pepperoni did not have enough cheese or bake time to actually stick to the pizza.
We had gone previously and had a great experience, so maybe it was just a bad night for Sister's. But unfortunately, they have lost 3 customers for good.