Jeffrey K.
Yelp
Re: two visits (Fri, Jun-21; Sun, Jul-08). We bought Diamond passes, in addition to visiting parks in other chains. Prior to these visits, I'd never had a bad day at a park, including SFA in 2009. These visits were easily my two worst park days ever.
1. Ride ops TWICE did not check our restraints (SkyWinder, Ride of Steel) before the train left the station.
2. Ride ops spent more time talking, dancing, flirting than moving the line, loading cars, checking restraints, so short lines took 30-40 min. and trains departed often with 2-5 empty rows. Operations were unnecessarily slow on every ride, reaching up to 8 min. dispatches. Some rides were understaffed (like one person checking all 32 restraints on Firebird) while others seemed overstaffed. This was compounded by the DC heat, lack of shade for queues, only running one train with two available, and rampant line-jumping that went unchecked. In two hours, we only managed two rides.
3. On ROS, my friend had to push down her restraint while going up the lift and mine had been pushed down hard twice by the same op, so the tip of my penis was pinched by the bar between my legs and the seat. This was the worst ride I've had (over 200 coaster credits), jamming into the bar between my legs while stapled and pinched on every airtime hill. My friend flung forward when we hit the brakes and banged her face below her eye on metal.
4. On two different rides, I saw/overheard the same op pointing at me/complaining to other ops that I'd yelled at her for pushing my restraint down so hard and not checking my friend's. (I was terse but polite til she blamed me for restraints and dismissed my concern.) This was as we were stuck on-ride 10 min. with restraints stuck, pinching my cucumber tip.
5. Employees did not take any pride in their work or the park and did not care to do their job even when it came to safety, endangering lives and being rude to guests with no urgency to move efficiently or provide a good experience.
6. Management does not seem to take pride in the park nor cultivate a culture of friendliness, customer service, or pride. At the entrance, as we WALKED up to scan our passes, we were told "slow down". "Slow down" pervades everything from ops to maintenance. On both visits - even a holiday weekend, 40 min. lines - they ran ONE train, EVERY ride.
7. SFA only has 1-2 above average coasters: ROS (often temporarily closed), Batwing (often closed). Jun-21, four coasters were closed (ROS, BW, JJ, RC) and SW wasn't open. We returned Jul-08 when the park app said all coasters were operating, yet again ROS, JJ, BW, RC were closed when we arrived.
8. The app was not updated to accurately reflect which rides were open/closed and wait times. We got in line for SW since the app said 5 min. wait; 35 min. later, we got on. The app said ROS, BW, RC were closed / FB, Roar, WO had 5 min. waits, but lines were visibly longer than SW so we went to JJ but that was closed. We saw ROS open when the app said closed, and noticed the app did not update at all while we were in the park and listed every open ride as a 5 min. wait.
9. Ride maintenance is subpar, Roar NEEDS to be RMC'd, and while the paint job for "SkyWinder" is nice and new trains are comfortable / remove head-banging, the old name (Mind Eraser) fits better.
10. I wonder if race is one reason for how little care/investment is put into SFA. It closes at 7 PM (8 PM on summer weekends), half the coasters are closed at any time, and every coaster runs with only one train.
That SFA dispatched trains without checking all restraints on a roller coaster was unconscionable, especially when a rider was ejected from a train (SFDL, 1999), another ejected/killed (SFNE, 2004), and a third ejected/killed (SFDL, 2011) when their restraints had not been checked or closed properly. That had never happened to me, but happened twice today.
This was my worst experience in a park. SFA repeatedly reinforced its reputation as one of the worst major parks. I hope Cedar Fair replaces the park president and brings SFA up to par or sells to Herschend. SFA is a joke, lacking culture/pride in customer service, and it's unsafe with negligent operations.