Sixt

I have rented from Sixt in Frankfurt 9 or 10 times in the last 15 months. I also rent from Sixt in Spain, Switzerland, Portugal & at least once a month in the U.S. though the station in FRA is by far my favorite & the best. I’ve always been extremely satisfied with the service, staff & vehicles I have rented. The selection of cars is one of the best of any company & country I have rented in. See the pictures below if you do not believe me. I am actually going back next week & again for Christmas. I understand not everything is perfect every time, but the staff here has always gone above & beyond for me & if I need or request anything. I can fly into many airports in Europe & rent a car but this by far is my go to location. Thank you Sixt FRA for a job well done. Keep it up & I will keep coming. See you in a few days. Greetings to all !!!!!

Car pickup and return was easy. I rented a BMW 3 series. It was march 2025 model and full equipment. Unfortunately winter tires were on. Overall experience 9/10 and worth every penny. Number plate MBV 4089 grey BMW 3 series sportwagen has a wignette for Switzerland until 30.06.2026 :D

There are a few reasons why I give 3 stars: •Miscommunication between the supplier (Sixt) and the channel (Booking.com) when it comes to the protection package. I booked with full protection yet it came up as mini/medium package. •Child Seat - considering the parking lot and the office, and a family with their suitcases, it is difficult to carry that baby/child seat all the way to the parking lot (it has been already noted before arrival). On the other hand, staff was helpful and friendly. Getting the car was smooth. Return was also successful and smooth.

⭐☆☆☆☆ (1/5) Very poor and stressful experience with Sixt. I did not receive the car I had reserved. While driving in a foreign country, asking for a car with Apple CarPlay is a very reasonable request, yet instead of helping, I was repeatedly offered alternatives costing around €1,000 for 4 days. It felt like the focus was on upselling rather than customer service. In the end, I insisted on taking the car I originally reserved, which was already the most expensive 4-day rental I have ever paid for. Even though I had pre-reserved a child car seat, I was handed the seat at the counter and sent to the parking area. Already carrying several bags, we had to walk about 500 meters with luggage and the child seat to reach the car. At the vehicle, we realized the child seat was incorrect (for older children instead of 15 months–4 years). We managed only because our child is large, but this is unacceptable. The worst part happened on the autobahn: after gaining speed, we noticed the front hood had not been properly closed when the car was handed over. The fear and stress in that moment were unbelievable. This is a serious safety failure. I had a very good experience with Sixt in Los Angeles, which is why I decided to give Sixt another chance here. Unfortunately, this experience was a complete disappointment — and I will not be doing so again.

Best Rental Experience in Stuttgart Airport! I have had really good experiences with renting them. Cars are always in great condition! Staff is always helpful!

Honestly a very bad experience with Sixt rental in Stuttgart. We booked a VW vehicle, but on check-in, we were offered a BYD hybrid. Definitely not the vehicle I was expecting. It seems to be a common scam, as the person next to me (on return) was expecting an Audi SUV and was offered a BYD instead. The funniest moment was when the guy said, "I was working for BYD in Hong Kong, and definitely don't want that car." Next, there were issues with scanning my license ID, and the guy on the desk gave me back my documents and said, " You can't get a car. Wish you all the best. I thought it was some joke. The manager fixes the issue. Never experienced anything like that. I will think about using them in future...

Quick and easy collection of keys, be aware the cars are parked quite a long walk from the counter. The staff were friendly at both collection and return. The car was brand new and met expectations for what we booked. Drop off on return was quick and easy.

We rented a car here for a week. Marie, the representative, was very friendly and explained all the details patiently. She gave us the exact location where to find the car and where to bring it back. It was fast and easy compared to other rental cars we used abroad. We were happy with the car we received and the service, thank you!