Kenneth Simmons
Google
I had an outstanding experience with the Sixt team at Washington Reagan National Airport (DCA) and want to express my sincere gratitude.
I arrived late on a Sunday night after traveling from overseas and had an important early morning appointment in Quantico. Unfortunately, during my travels, I lost my driver’s license, which put me in a difficult position. My original rental with Avis fell through because they wouldn’t accept any alternative verification.
Feeling stuck, I went to Sixt, and their team went above and beyond to help. They listened to my situation, reviewed a screenshot from the California DMV confirming my valid license, and verified my identity using my military ID and passport. Unlike Avis, they worked with me to find a solution rather than turning me away.
Their professionalism, empathy, and willingness to help were a lifesaver that night. Thanks to their flexibility and customer-first approach, I was able to get a car and make it to my appointment on time.
This was one of the best customer service experiences I've had with a rental company. Sixt has earned my business for the future, and I highly recommend them to anyone looking for a company that truly cares about its customers.
Huge thanks to the Sixt team at DCA for turning a stressful situation into a smooth and positive experience!