SIXT Rent a Car Washington National Airport

Long time user. High Volume user. Great choice of cars and sun's. Customer service at the counter is professional. Service is consistent across the country from nyc, DC , Atlanta and Los angeles. Some concerns about billing and customer service but responsive when issues are raised. Sixt plus user also, I rate as a very good value for a premium service. Note to Car Renters ***Please be sure at check out to take photos and video. And also scan the damage report before exiting. ( you have one hour before it expires) the new scanning system picks up everything and on 3 occasions have been wrong to the damage noted upon return. Both issues were resolved although I did have to call and dispute each of them also be sure to report damage before elaving and that the service desk immediatly takes pictures and updates before you exit.**** . @Jean thank you for your response to my review. I strongly encourage that you and any other leadership proactively address the AI scanning issue. I read some of the poor reviews and if not for the success I have had at resolving the issues, would feel the same way about my experiences and your organization. Customer service training behind the scenes , seems to be a point of contact that needs vast improvement when it comes to response time , courteous treatment of your most important asset which is customers and better process improvement of issues resolution. Lastly these reviews matter. I very rarely give completely negative reviews and feel that when a company is responsive and takes the time to originally address the issues, I will continue to spend my hard earned $$$ dollars. As a person who reviews at a high volume on this platform it has been very helpful to solving issues that have occurred with other organizations. 59 million views means there are a lot of eyes on what you do next. Good luck and thank you again.

Honestly, some of the best custmer service around - start to finish! Keith was very friendly and helpful when I returned this vehicle. Customer care is literally everything and I was very impressed with SIXT. Thank you!

The car itself was very clean and ran well. The staff that assisted with the check in process were friendly and helpful. I do not, however, ever plan to rent from this agency again. We only had the car for one day as we had to fly to Pennsylvania to take care of some business. No accident occurred, no scrape from hitting a curb, and we took picture of the vehicle at the end of the rental period. We were sent an invoice for damages to the rear driver rim, but even in the pictures they submitted for their claim, we could not see any damage. We firmly believe it was because we had insurance through our credit card and did not purchase their accident insurance. The price to rent the car was good and as stated before, the car ran well and was in excellent condition, but I do not trust this company.

Flawless service and absolute professionalism from Sixt — truly a five-star experience! From the moment we walked in, we were greeted with genuine warmth and efficiency. Our original vehicle, a sleek BMW 5 Series, had a minor issue with low rear tire pressure. But what happened next completely exceeded our expectations: the staff responded instantly, with incredible courtesy and professionalism, and arranged a seamless swap for another BMW 5 Series in a different color. No delays, no stress — just pure customer care at its best. The replacement car was in immaculate condition — spotless, elegant, and whisper-quiet on the road thanks to its superb sound insulation. Driving it felt luxurious and effortless. Every detail, from the complimentary water bottles to the crystal-clear explanation of the rental process, reflected Sixt’s commitment to excellence. This was, without a doubt, the best car rental experience we’ve ever had. Sixt sets the gold standard for premium service — responsive, respectful, and truly dedicated to their customers. I can’t recommend them highly enough, and I’ll definitely be returning for my next trip. Bravo to the entire team!

Rented a BMW X2 for 2 weeks. Always a great experience with Sixt. Car was clean and new, and pickup and return were smooth.

My first experience renting with SIXT. At first, getting the rental was pretty smooth, they wanted to add on certain things to upgrade the car. But I just needed it for transportation until my car was finished being fix from the collision shop. Upon receiving the rental (hyundai elantra) it had already had prior damages (dents, scratches) on the driver and passenger side. So I figured wow this is a first from a rental company. Come to find it there are more issues, the bluetooth/carplay cuts out randomly and cuts back on. I use the navigation so, it did it when we were driving and got lost for a second because on the phone it makes it seem as if it’s still connected. I went to exchange the car and they provided me with another vehicle, added the refueling option without me asking which added $200 lol and then I get an email saying “there is damage” on the previous vehicle? And looking on the picture it was one of the scratches that I noticed. Upon saying all this, this will be my FIRST and LAST time touching SIXT or using there rentals. Scan artist in orange. Stick to Enterprise or Alamo they are long holders and way more legit.

This was my wife and I’s first time renting with Sixt, and unfortunately, will be the last. I would encourage anyone to read reviews before renting with this company. We had a rental from November 3-4. We picked up the car in NYC and then dropped the car off the next day in Washington DC. We were upgraded to a MUCH nicer car than we originally had reserved. We had a great experience at pickup, during the rental, and at drop off. Unfortunately, the problems began AFTER drop off. Like other rental car companies, we drove into the dropoff area and a Sixt employee met us. I talked with him, we walked around the car together to see if there were any damages, and he told me there weren’t any damages, and everything looked great! He signed off on it, I signed off on it, and he asked me to leave a 5 Star Review. Unlike other rental car companies, the next day, 11/5, I got an email saying that “Important information: New damages discovered on your Sixt rental vehicle”. When you go through drop off, you go through a light tunnel that takes pictures of your car. This is what “detected” the “damages”. These damages were assessed virtually. Then, on 11/14, 9 days later, I get the bill for these “virtually assessed damages”. These “damages” were inspected by someone IN FLORIDA who “virtually assessed” these damages, and the estimate came out to be $1004.64 for repairs from a “Right T-Bone Collision”. I have tried to call the Claims Management line multiple time, and every time I have called I get an automated message saying I am calling outside of temporary hours. The first 4 times I called was on Friday at 5:30pm, and it said the temporary hours were M, W, F from 12pm-8pm EST. Next times I tried to call on a Wednesday during those hours, the temporary hours became M-F, 11am-2pm. I have emailed 3 times with no response. And then I called customer service to see if they could help, and they said only Claims to discuss this with me. And they told me the Claims temporary hours were M, T, and F from 8am-8pm… No one will discuss this with me, no one will answer my questions, emails, or calls. For anyone considering renting with Sixt, save yourself the headache. This company has so many major flaws in their rental process and their customer service process that it isn’t worth the headaches.

For starters, THE Greg, THE Jason and their manager THE David, were very helpful, addressed our needs and helped us with a reservation and cancellation issue. Awesome customer service, no wonder they are the best branch worldwide so far. After discovering SIXT we can say that this rent-the-car concept comes out of the box and for an affordable price, having the best selection of cars, and by the way, clean, new and they have enough so, won’t run out of cars. We will be back, and we will recommend this guys for sure.