SIXT Rent a Car Washington National Airport

Long time user. High Volume user. Great choice of cars and sun's. Customer service at the counter is professional. Service is consistent across the country from nyc, DC , Atlanta and Los angeles. Some concerns about billing and customer service but responsive when issues are raised. Sixt plus user also, I rate as a very good value for a premium service. Note to Car Renters ***Please be sure at check out to take photos and video. And also scan the damage report before exiting. ( you have one hour before it expires) the new scanning system picks up everything and on 3 occasions have been wrong to the damage noted upon return. Both issues were resolved although I did have to call and dispute each of them also be sure to report damage before elaving and that the service desk immediatly takes pictures and updates before you exit.**** . @Jean thank you for your response to my review. I strongly encourage that you and any other leadership proactively address the AI scanning issue. I read some of the poor reviews and if not for the success I have had at resolving the issues, would feel the same way about my experiences and your organization. Customer service training behind the scenes , seems to be a point of contact that needs vast improvement when it comes to response time , courteous treatment of your most important asset which is customers and better process improvement of issues resolution. Lastly these reviews matter. I very rarely give completely negative reviews and feel that when a company is responsive and takes the time to originally address the issues, I will continue to spend my hard earned $$$ dollars. As a person who reviews at a high volume on this platform it has been very helpful to solving issues that have occurred with other organizations. 59 million views means there are a lot of eyes on what you do next. Good luck and thank you again.

Honestly, some of the best custmer service around - start to finish! Keith was very friendly and helpful when I returned this vehicle. Customer care is literally everything and I was very impressed with SIXT. Thank you!

The car itself was very clean and ran well. The staff that assisted with the check in process were friendly and helpful. I do not, however, ever plan to rent from this agency again. We only had the car for one day as we had to fly to Pennsylvania to take care of some business. No accident occurred, no scrape from hitting a curb, and we took picture of the vehicle at the end of the rental period. We were sent an invoice for damages to the rear driver rim, but even in the pictures they submitted for their claim, we could not see any damage. We firmly believe it was because we had insurance through our credit card and did not purchase their accident insurance. The price to rent the car was good and as stated before, the car ran well and was in excellent condition, but I do not trust this company.

Flawless service and absolute professionalism from Sixt — truly a five-star experience! From the moment we walked in, we were greeted with genuine warmth and efficiency. Our original vehicle, a sleek BMW 5 Series, had a minor issue with low rear tire pressure. But what happened next completely exceeded our expectations: the staff responded instantly, with incredible courtesy and professionalism, and arranged a seamless swap for another BMW 5 Series in a different color. No delays, no stress — just pure customer care at its best. The replacement car was in immaculate condition — spotless, elegant, and whisper-quiet on the road thanks to its superb sound insulation. Driving it felt luxurious and effortless. Every detail, from the complimentary water bottles to the crystal-clear explanation of the rental process, reflected Sixt’s commitment to excellence. This was, without a doubt, the best car rental experience we’ve ever had. Sixt sets the gold standard for premium service — responsive, respectful, and truly dedicated to their customers. I can’t recommend them highly enough, and I’ll definitely be returning for my next trip. Bravo to the entire team!

Rented a BMW X2 for 2 weeks. Always a great experience with Sixt. Car was clean and new, and pickup and return were smooth.

5 employees at the table. We were first and only on the line. It took us about 35 min to get a car when we had pre booked. After 35 min they said our car was not available there and they were looking for a car. Unbelievable. We also had a benefit with our credit card that the extra driver was free of charge and they said they are not doing this anymore so we had to pay out of pocket for the extra driver. If you want to return your car before the time you have to contact customer service. They think you have all time on the world to stay at this place . We will never book with them anymore. Trash company.

We had such a wonderful experience with SIXT-(12/3/2025, around 10pm). Our check-in agent Jackie was a huge help and an absolute pleasure to work with. Jackie was friendly, helpful, fast, informative and fun. We will definitely be using SIXT car rental. The car itself was clean, comfortable and reliable. Couldn't ask for more. I have 2 more days w/the car and I'm hoping drop off is as awesome as pick up was.

If you'd like to rent a car and then shell out $1,200 plus on top of your rental fee then this is the place to go. I rented a vehicle from the Sixt DCA branch and while having the vehicle, it would not start even though the battery was powering the electrical system. I called SIXT and they had me reach out to the manufacture's roadside assistance as the car is still under warranty. Roadside assistance arrived and could not start the vehicle even though the battery was good and the electronics were turning on. So let Sixt know and they sent a tow truck to take the vehicle. Fast forward 2 months later and I receive an email with an invoice for $1,256.78. They charged me for all of the towing and repairs done to the car. What was the damage? "Chewed wiring harness to the battery". How exactly would I have done that? Why would I have even done that myself? I'm being charged for internal damage that I have no responsibility for whatsoever. This damage was highly likely to have occurred on their storage lot where the vehicle may have sat for extended periods of time and was subject to rodents perhaps. Yet, I'm somehow footing the bill for this inconvenience that occurred on Thanksgiving Day. To add to that, Stacy their phone rep from the Claims Department was extremely dismissive and rude. She declined to investigate the issue and escalate it to a manager, instead she threatened to send the amount to collections of I did not pay it. I had to go in person to the Sixt rental counter at the airport to speak with a manager who then escalated a dispute to the damage claims department and told me that Stacy should've escalated it when I asked. Attached below is the documentation showing the absurd "Chewed wiring harness to the battery" repair order, all the towing fees and of course a nice arbitrary $200 admin fee on top just to add insult to injury.