SIXT Rent a Car Washington National Airport

Honestly, some of the best custmer service around - start to finish! Keith was very friendly and helpful when I returned this vehicle. Customer care is literally everything and I was very impressed with SIXT. Thank you!

The car itself was very clean and ran well. The staff that assisted with the check in process were friendly and helpful. I do not, however, ever plan to rent from this agency again. We only had the car for one day as we had to fly to Pennsylvania to take care of some business. No accident occurred, no scrape from hitting a curb, and we took picture of the vehicle at the end of the rental period. We were sent an invoice for damages to the rear driver rim, but even in the pictures they submitted for their claim, we could not see any damage. We firmly believe it was because we had insurance through our credit card and did not purchase their accident insurance. The price to rent the car was good and as stated before, the car ran well and was in excellent condition, but I do not trust this company.

Flawless service and absolute professionalism from Sixt — truly a five-star experience! From the moment we walked in, we were greeted with genuine warmth and efficiency. Our original vehicle, a sleek BMW 5 Series, had a minor issue with low rear tire pressure. But what happened next completely exceeded our expectations: the staff responded instantly, with incredible courtesy and professionalism, and arranged a seamless swap for another BMW 5 Series in a different color. No delays, no stress — just pure customer care at its best. The replacement car was in immaculate condition — spotless, elegant, and whisper-quiet on the road thanks to its superb sound insulation. Driving it felt luxurious and effortless. Every detail, from the complimentary water bottles to the crystal-clear explanation of the rental process, reflected Sixt’s commitment to excellence. This was, without a doubt, the best car rental experience we’ve ever had. Sixt sets the gold standard for premium service — responsive, respectful, and truly dedicated to their customers. I can’t recommend them highly enough, and I’ll definitely be returning for my next trip. Bravo to the entire team!

We recently rented a car from SIXT at Ronald Reagan International Airport and were assisted by Jason at Parking Garage A. From the start, Jason was extremely helpful and professional. We had originally made a booking under my name, but upon arrival realised that we needed to change both the main driver and the credit card. Since the system did not allow these changes directly, Jason patiently explained the options and went the extra mile to cancel the initial booking on his end and create a new one for us right away. He reassured us that the original booking would be refunded and took the time to ensure that our new booking under the correct driver’s name was properly set up so that we could proceed with our trip without any issues. His service was courteous, attentive, and solution-oriented, which we truly appreciated after a long journey. Although we later had to follow up with SIXT regarding the refund, I want to commend Jason personally for the excellent service he provided. He turned what could have been a stressful situation into a smooth and positive experience, and we are very grateful for his assistance.

I had such a great experience with Sixt rental car! Even though I’m under 25, they offered me the best and most affordable price I could find. On top of that, they surprised me with a free upgrade, which made my trip even better. Jeremy, the representative who helped me, was extremely professional and friendly. I truly recommend Sixt to anyone visiting—you won’t be disappointed!

Rented a BMW X2 for 2 weeks. Always a great experience with Sixt. Car was clean and new, and pickup and return were smooth.

I had a great experience with this rental car company. This was my wife's and I first time renting a car from SIXT. The process was smooth and the car was clean, we even upgraded to a nice sporty car BMW series 5 2025. The car was reliable, and exactly what we needed. What really stood out was the staff, Jason and Joseph. They were not only professional and friendly, but also incredibly knowledgeable about the area. They gave us some recommendations on where to eat and fun places to check out, which made our trip even better. Nowadays when you rent a car with other companies, they just handed you the keys and send you on your way with no recommendations or suggestions - Highly recommend

Roy at Sixt was an absolute standout in terms of customer service. I had been waiting in line for about five minutes when he opened a new counter, and I’m so glad he did—because my experience with him was nothing short of excellent. From the moment I approached, he was professional, friendly, and immediately helpful—even when I had trouble providing my customer number. He remained patient and courteous the entire time, and even managed to make me laugh along the way. His positive attitude and warm demeanor turned what could have been a typical rental transaction into a genuinely pleasant experience. I really appreciated how efficient and personable Roy was. If more customer service reps were like him, travel would be a lot less stressful.