SIXT Rent a Car Washington National Airport

Long time user. High Volume user. Great choice of cars and sun's. Customer service at the counter is professional. Service is consistent across the country from nyc, DC , Atlanta and Los angeles. Some concerns about billing and customer service but responsive when issues are raised. Sixt plus user also, I rate as a very good value for a premium service. Note to Car Renters ***Please be sure at check out to take photos and video. And also scan the damage report before exiting. ( you have one hour before it expires) the new scanning system picks up everything and on 3 occasions have been wrong to the damage noted upon return. Both issues were resolved although I did have to call and dispute each of them also be sure to report damage before elaving and that the service desk immediatly takes pictures and updates before you exit.**** . @Jean thank you for your response to my review. I strongly encourage that you and any other leadership proactively address the AI scanning issue. I read some of the poor reviews and if not for the success I have had at resolving the issues, would feel the same way about my experiences and your organization. Customer service training behind the scenes , seems to be a point of contact that needs vast improvement when it comes to response time , courteous treatment of your most important asset which is customers and better process improvement of issues resolution. Lastly these reviews matter. I very rarely give completely negative reviews and feel that when a company is responsive and takes the time to originally address the issues, I will continue to spend my hard earned $$$ dollars. As a person who reviews at a high volume on this platform it has been very helpful to solving issues that have occurred with other organizations. 59 million views means there are a lot of eyes on what you do next. Good luck and thank you again.

Normally positive experience. Always book BMW five series. Sometimes they smell like marijuana, but that’s DC. This time booked the same car, but received filthy e class wagon. Received survey asking if satisfied and indicated no. Received follow up stating that I have been contacted for “resolution “ no one contacted me. No email, no text, no communication in the app. Still better than Hertz, but someone is lying and gaming the internal system, indicating they are addressing concerns when they’re not. The car was sticky, had cigarette burns, and reeked of cannabis.

Honestly, some of the best custmer service around - start to finish! Keith was very friendly and helpful when I returned this vehicle. Customer care is literally everything and I was very impressed with SIXT. Thank you!

Picked up a rental at Sixt at DCA and had a great experience thanks to “The” Jason. He was friendly, fast, and genuinely helpful from start to finish. He explained everything clearly (fees/options, toll pass info, and what to expect at return), answered my questions without rushing me, and kept the line moving efficiently. On top of that, he helped me out with a nice upgrade, which was an awesome surprise and really set the tone for the trip. Customer service like this is the reason I will rent from this location again. Thanks, Jason!

This is my first time renting from Sixt at this location. You can walk there from inside DCA without taking a bus - I love that! They wanted me to upload my driver's license and take a photo the day before the rental began, so I did that. They want you to choose the car that you want about an hour before the reservation begins. I did that and it asked me questions online regarding adding extra insurance, bringing the car back full, and adding a card for the deposit. It was all done online. After I completed that it told me the exact parking spot the car was in, and it told me that the keys were in the car. Then, you have a chance to tell them if there's any damage by clicking on another button. There was no damage so I didn't experience that part of the intake. I got in the car and handed the guy at checkout my license, and that was it! Off I went! I didn't have to talk to anybody at all until I left their lot. I didn't have to wait in line to get a car. Fantastic! After returning the car, I got the bill and it was exactly what it was supposed to be. They have yet to charge me for the EZ Pass tolls, but I assume they will not jank me. Altogether, it was a great experience, epecially compared to my horrible experience at Fox Rental Car at O'Hara recently.

Flawless service and absolute professionalism from Sixt — truly a five-star experience! From the moment we walked in, we were greeted with genuine warmth and efficiency. Our original vehicle, a sleek BMW 5 Series, had a minor issue with low rear tire pressure. But what happened next completely exceeded our expectations: the staff responded instantly, with incredible courtesy and professionalism, and arranged a seamless swap for another BMW 5 Series in a different color. No delays, no stress — just pure customer care at its best. The replacement car was in immaculate condition — spotless, elegant, and whisper-quiet on the road thanks to its superb sound insulation. Driving it felt luxurious and effortless. Every detail, from the complimentary water bottles to the crystal-clear explanation of the rental process, reflected Sixt’s commitment to excellence. This was, without a doubt, the best car rental experience we’ve ever had. Sixt sets the gold standard for premium service — responsive, respectful, and truly dedicated to their customers. I can’t recommend them highly enough, and I’ll definitely be returning for my next trip. Bravo to the entire team!

If you’re looking for a rental experience that’s more "Masterpiece" and less "B-Movie," go see Quentin T. at Sixt. Usually, renting a car feels like a long, boring opening credit sequence, but Quentin handled everything with the precision of a top-tier director. He was incredibly professional and his customer service went way beyond the script. If they gave out Oscars for car rentals, he’d be taking home Best Actor. Five stars—no jump cuts, no plot holes, just a smooth ride.

Unjustified extra charge after return. My rental total was $188.72 at pickup, but I was later charged more without notice or explanation. The car was returned during snow and salted-road conditions — normal winter driving, not a “cleaning issue.” No damage report, no photos, no transparency. Very disappointing experience. Would not recommend. UPDATE: Thank you for the response. I appreciate you looking into this matter. I have already provided full details to SIXT Customer Service and am currently awaiting their formal resolution. I hope this can be resolved fairly and transparently.