Tanya K
Google
If I could give No stars at all for absolute 0 custoner service and how personnel treats customers,and 0 quality of skates for charge of 65usd / each,0 help of personnel for anything, I would.
Date and time: 12/30/25,7.30pm slot time; booked 2 rental skates for kids 11 yo who cannot skate but they were excited to go 2nd time in skating rink. They 1st time see snow in their life,& they were visiting nyc 1st time.
They scanned our tickets and pls. here pay attention : there were No Notice or no warning before scanning our tickets, that Bryant park REFUSE to provide any skate aids for anyone higher 5 feet..( the girls were higher of 1 inch of 5 feet..) So I requested Refund, since they cannot skate without skate aid at all - they are supposed 2nd time skating in their life! Here came "manager"( who refused to give me his name at all ) and told me , that it's for their own safety that they can fall off the skate aid!:) and offered them to hold to the rink barrier:)) instead...:)) reminder: the kids were supposed 2st time in the skating rink in their life... Also pls note: the quality of rental skates are beyond bad with torn off hooks and torn off laces. You pay 65$/ per renter skater: 50 min on the rink ,where they didn't go at all because "manager" thinks its safer to hold to skate barrier rather than using skate aids! .. Also pls. note that there is No inside changing your skates - you basically sit outside in freezing weather outside metsl benches trying to lace those horrible skates on your child.... Please AVOID this place,spend your $ better at wollman rink, and please go instead to wollman rink at central park where you get skate aids no questions asked for $25 and you can skate from the time of your tickets till 10PM (thr whole day) and you have indoor benches in warm, and coffee/ snacks inside as well. Pls avoid BRYANT park skating rink if you don't want your xmas time ruined by it! ( btw I skate from 4 yo, and it was my relative with her kids coming from outside of US to visit and I was trying to show them good time at this BS Bryant park rink! Unfortunattely I failed to have any good memories about Bryant park rink and their customer service...) pls avoid it!