MO K.
Yelp
Went for the first time and the experience was not good. Staff were rude, unfriendly, and unprofessional!
I wanted to book a ski lesson so I called during listed hours and nobody bothered to answer. I left a message and had no response either. I called again next day around the same time and result was the same. I am not sure why, but I guess during certain times of the day they don't answer phones. If that is the case then why not put it on the website so customers can save their time?
I finally got hold of somebody and the lady was not helpful. She had no answers to my simple questions. On top, she convinced me to not do advance booking because in the afternoon there is not much people interested in ski lessons. I asked her multiple times and her answer was the same. Trusting her I decided to not book it which turns out to be the biggest mistake!
I arrived only to see chaos and mismanagement everywhere. Place was overcrowded and management was struggling to handle it.
I went inside ski lesson office and even though there were at least 4 ladies they were hardly trying to work. Their attitude was lazy and worn out. Instead of keeping up with the pace they were all taking their time and moment. Most of them had no idea to customers questions and were pointing to others for answers.
Finally my turn came and was told there was only one spot available for private lesson. I wanted two. After some back and forth, we were charged FULL for two private lessons, but were given only 1 instructor for both of us! While I can understand that there was only one instructor available due to the number of people, which was not my fault because I was told to simply walk-in when trying to reserve on the phone earlier, why was I charged full and not given any kind of discount just like any other place would do?
I then went to rentals pick up area and it was overly crowded. To top it off, there was ONLY one lady cashier who was rude, unfriendly, and unhelpful. She was the ONLY one assigned to help long line of people. Since people had no choice, they were all dealing with her attitude and rudeness.
Only ONE person was at the boot pick up department and was clearly exhausted and overwhelmed with the rush. She was also taking her sweet time and was extremely slow.
There were 3 person working at the skis pick up department but all of them were chatty instead of working fast and were moving with their own pace instead of the situation.
Went to the pole pick up department and even though 2 people were working, one of them, a girl, had no idea which pole to give out that is correct and right in size. She would randomly choose and give one and then look out to her partner to verify if it is correct or not. Of course if the partner is busy with someone else then you just wait and waste your time. Why would someone assigned a person who has no idea about the department they will be working on, specially if it is busy, is beyond my thinking!
Finally arrived at the lesson area and there was even more madness! There were people everywhere and were struggling to know where and who to check in with. It was extremely disordered and unorganized. People were loud enough to take out their frustration and have heard multiple times people saying, "I am not coming back," or, "This is my last time here," etc.
Our instructor, Alex, was good but he ended right on time instead of giving full 50 mins I am supposed to get. Due to the whole chaos and mismanagement, we started late and only got about 35 mins or so.
They also had only 2 main restrooms and both were out of order. Restaurant restrooms were crowded and was a mess!
Overall, it was disappointing experience as a first timer and would definitely consider a different place next time.