Joshua G.
Yelp
Was excited to come out and board only to be disappointed. Food was mediocre, runs are alright, but a little boring, and half the staff is rude.
When starting off the day, my wife wanted to begin with the beginner hill to build up her confidence as she was a bit nervous as she is still new to snowboarding. Getting off of the lift is still a challenge for her, and the older gentleman working the top portion of the lift made matters worse. My wife fell when getting off (as mentioned this is the beginner lift, BEGINNER) the beginner lift and rather than asking if she was alright as she was stunned from the fall begin to scold her as if she was a child, I quickly respond by yelling from a distance and told him to give me his name, he threw his hands up, responded by saying "gladly" and said a name which I was not quite able to hear. I unstrapped and walked over to him. He was yelling at me the entire time I was walking his way, I told him to stop and to speak to me like a civilized person. I calmed him down and told him not to speak to my wife the way he did, not to scold her as she is not a child, and explained that this process was still very difficult for her.
He calmed down after I put my foot down, and I understand his concern in regard to her or others being injured, but he didn't stop the lift, he didn't check to make sure if she was alright he just yelled and yelled and shook his finger at her.
I worked with her a bit at the top of said slope so that we could try to get her more comfortable, and proceed to the bigger trails, as she doesn't have a hard time getting down the mountain she just struggles with getting off the lift.
The day went on, I calmed her down and we proceeded up the Santa Fe Super Chief lift and went down midland a couple of times.
We then had lunch and I get that prices are higher with it being a "resort" but $18 for the burger and hot dog we had was a joke.
After three my wife was done for the day but I went down midland a couple of more times and then went down the beginner lift just to get a few small runs in. I noticed a young child on his knees in the middle of the beginner run and wasn't able to stop and ask if he was alright (however, many beginners fall and take a moment) when I got down to the bottom of the run I noticed he was still in the same position I initially saw him in. I saw the ski instructor near him and assumed since he was an employee that he would check on him. Nope, the instructor not once asked if he was alright. I told an older gentleman at the bottom of the lift about the child who was on the ground and he looked up and went into his booth. The gentleman that I told was kind every moment I came in contact with him throughout the day, he was either thirties, or forties, could have even been fifties but I'm not sure. My problem was not with him but a younger employee in the same booth as him, who was working the bottom portion of the beginner lift all day as well. This was between 3:45-4, I got back in line to do one more run on the beginner lift after informing the staff of the child, while back in line the staff asked me if I had talked to the kid and I informed them that I didn't but by the look on his face it looked like he was in pain. I got on the lift and this younger guy (employee) either twenties or thirties could have even been a teen, skinny, bushy eyebrows, had a potty mouth almost every time I saw him and was rude a couple of times had the audacity to say to me as I was going up "next time do a wellness check" in a very sarcastic manner, my message to him is next time do your minimum wage job, get on a board and go make sure the child is okay.
Never again, I was excited because it's close to Albuquerque but this place is not worth the time or money.