SKIMS GEORGETOWN

Ellie helped me find my perfect fit and size! I intended to browse and maybe get a new bra however since Ellie supported me so much I ended up with 4 new bras. Her attitude shines and it made an impact on me when I shopped. Like Ellie, the other workers seemed nice and greeted me as I shopped. I came in on 10/30 at 12p for reference.

Had such a great experience at SKIMS, even on a busy weekend! Dita was amazing—she got everything to the dressing room so fast that it felt like a private VIP try-on experience. I never had to step out to grab anything because she was already on it, making the whole shopping trip smooth and effortless. Her attention to detail and efficiency made all the difference. If you’re shopping here, I highly recommend asking for Dita!

Considering all the hype about this being the first SKIMS storefront, when I finally went to shop here (six months after it opened, so not even during the grand opening chaos!) I was pretty disappointed. The store is pretty small, so as you head to the back of the store it gets cramped with people on both sides. A good number of people were in the store, but not a single sales associate was helping customers. They were all in groups of two around the store (folding clothes near the entrance, at the cash register, just standing in the back) only talking to each other and not even greeting customers (though the kind security officer did!). But what's most frustrating of all, is the utter lack of SKIMS products in the store. Not even half of the SKIMS products offered in their online store are even available in the storefront. The clothing, loungewear, and bras all come in various fabrics and styles (cotton rib, cozy, waffle, french terry, etc.) but they only keep maybe two types of those fabrics in-store. It's super disappointing that such a successful business with great quality products would make a storefront void of most of its inventory and less inviting than just shopping online.

I recently stepped into SKIMS for the first time, eager to see what the buzz was all about. I’ve always admired their quality and design, so I had high hopes. As I walked in, the security guard greeted me with a warm smile, which was a nice start. Unfortunately, that welcoming vibe didn’t extend to the staff inside. They seemed preoccupied with their own conversations despite us being the only customers in the store, and I felt a bit awkward interrupting them. As I browsed the store, I stumbled upon the perfect outfit: the Soft Soothing Seamless T-shirt and the Skims Body Leggings. Trying them on was a revelation; the fit was incredible, and the comfort was unmatched. I was in love—until I realized I needed a size up in the leggings. With no staff around to assist, I ended up asking my boyfriend for help, which felt a little strange. At the checkout, things took another turn. The cashier asked if I had shopped with them before, and when I said no, she followed up with, “Online?” I wasn’t sure how to respond. Was she trying to direct me to a rewards program? There was no clarity, just a push to enter my information into her system without explaining why. I get that data collection is standard these days, but a little context would have made it feel more personal. Throughout the transaction, I felt a disconnect. The cashier was chatting with another employee across the room, and I struggled to keep up with what was happening. I hadn’t even received my receipt before the interaction felt like it was over, and there was no acknowledgment as I left the store. I left feeling a bit deflated. The clothing may be top-notch, but customer service plays a huge role in a shopping experience. It seems that many happy customers are thriving online, and I really hope SKIMS can translate that warmth and attention into their physical locations. A little more training for the staff could make a world of difference. I genuinely want to love the brand, but I hope they can enhance the in-store experience so that customers feel just as valued as the products they offer.

I went to the store to exchange a sweater and joggers I have purchased online for the exact same style and size just different color. Upon checking out the cashier said they are unable to do an exchange but they can do a refund and then a new purchase. So she did the transaction and gave me store gift card. She did not explain that the price was going to be different. I had to ask if I was going to get the joggers and sweater for the same price when I first purchased them on a Black Friday sale and she said no. So I said ok I want my originals back. She said you would have to repurchase them with the store gift card. They used the store credit but because I ordered them to a different state they said I had to pay extra now because of tax. It was annoying and frustrating because they should have explained the process before doing the transaction. For a simple quick exchange at the store I ended up paying extra for my stuff back. Don’t do exchanges in store and expect same pricing.

If you want a pleasant shopping experience, get to the store early (i.e. 10 am when they open) and go during the winter months. I see a lot of people giving 1 star reviews because they decided to go to a popular store owned by a multimillion dollar CELEBRITY when they first opened. What did you expect? Of course it would be CHAOTIC! I made my second purchase from Skims and I have Wyatt, Rosa, Denise, and the rest of the employees to thank because they did their job and were great at it! They were all pleasant, nice, sweet, and each one I spoke to had smiles. I tried on multiple items, but I purchased the Skims navy long sleeve bodysuit in a size Medium and I love it. I paid $74.20 in person and since then, I purchased from the Skims x North Face collection. Keep doing your thing Kim and congrats on your opening in NYC. Please ignore the ignorant people giving 1 stars.

It was my first time visiting this Skims Store location in person, and I had a great experience. The customer service was top-notch; I received the help I needed and left feeling glad I made the trip. I’ll definitely be checking back again!

I had a great experience at Skims. The employees were all nice and helpful and it was organized despite it being crowded. there was a long wait for the fitting room but you reserve a fitting room spot through a QR code. I recommend first reserving your fitting room slot and then selecting the items you want to try on so you have your stuff by the time it’s your turn for a room. I waited ~28 minutes for my room.

My daughter and I enjoyed our recent visit to the DC Skims store. Caught a sale and was able to NOT break the bank. The quality is top notch for the apparel and undergarments. I appreciate she even has plus sizes.

My daughter wanted to come here so I obliged. If you enjoy overpaying for loungewear then this is the place for you! The decor is very clinical and boring looking in my opinion. The associates were nice enough, although at every turn they make you feel like they think you're trying to steal something. Not sure if maybe they have theft issues here, but as soon as you walk in there's a not so friendly looking security guard lol. And when we went to try on clothes in the fitting room it just seemed like a whole fiasco. Overall though my daughter had a good time and got some overpriced stuff she wanted lol.

As this is the first brick-and-mortar of SKIMS from KK, the place offers shapewear and loungewear items. I was curious to see what this store had as part of the collection; I was surprised that it was well-organized and the items were offered in various colors to match different skin tones! The SAs were helpful and friendly, and they are readily available to assist in making recommendations as well as allow you to peruse. I recommend in letting them know what type of compression and fitting you want, and the SAs can provide some options. Limited metered parking in the area. +friendly SAs +shapewear and loungewear +various colors to match different skin tones +limited metered parking in the area

Not much stock in store, though more is available in hard to find boxes/drawers, but associates are not helpful nor eager to help you find what you're looking for. Tons more available online but was not offered help in ordering, just kind of a rude/stressful experience

Was able to buy new D&G items in the store that were sold out online! Quick in and out, clean space and friendly associates

Came on a Monday, mid day. Too many associates, not welcoming security guard. It almost felt awkward being in there with every associate just staring at you, watching you get measured in the middle of the store, screaming your measurements a loud. The associate that did help was friendly though. Dressing rooms have no hooks to hang anything and there's dust all over the floor. Just not the vibe I was expecting.

they barely have anything in store it's basically just a storefront for show lol best thing they have is two day shipping if you order in store

The line was long, it was hot but they handed out water bottles!! Super sweet. I will say I had an episode of heat stroke where I vomited outside of the store... embarrassing lol... but the manager was so sweet and kind! They brought me inside to clean up. Gave me mouth wash and more water. I really appreciate their kindness because it wasn't the prettiest scenario. Will hopefully be coming back when I feel better haha!