Ling H.
Google
I visited your store today and found a dress I really liked. I tried on the XS size and was interested in purchasing it. However, the one available on display had some hair and dust on it, and I wasn’t sure if it had been tried on before. I politely asked a staff member if there was a brand-new piece available.
Unfortunately, the staff member was dismissive and insisted there were no new ones, without checking or offering any explanation. When I asked if there might be one in the stockroom, they still didn’t offer to check and simply handed me another dress without much communication.
I’m sharing this feedback in the hope it can help improve future customer service experiences. I truly liked the product, and a little more assistance would have made a big difference.
One star for other stuff and one star for this dress.