SKIMS

This concerns an order placed in November, received on 15.12.2025. I requested a return on 20.12.2025, but the return portal was not functioning properly. It took SKIMS over a month to generate a usable return label - customer service responses were slow and inconsistent throughout. As soon as the label was finally issued in mid-January (15.01.2026), I returned the items (19.01.2026). The parcel was delivered to their warehouse (22.01.2026) SKIMS processed only a partial refund. I was then informed that one item was allegedly “missing” from the return. However, they have refused to provide any evidence to support this claim - no warehouse intake report, no recorded weight of the parcel upon arrival, and no video documentation of the package being opened. Nearly $700 USD remains unpaid!!! They are withholding a significant amount of money while declining to provide proof for their allegation. The products themselves were fine. The return handling and lack of transparency were not.

I came in hour before closing, in the pouring rain and I was quite disheveled. Thankfully staff member Carrie was super helpful, pleasant and quick to get me everything I needed. I was out in 15mins. I am excited to return. Also the store is exactly as it looks online which I see as a huge plus.

Awful experience shopping in this store. There was about 10 people working and zero wanted to help. I asked for some help with finding sizes and the girl wouldn't even look me in the eye, gave me one bra that wasn't even my size. I went to the dressing room and was asked if I had an appointment - strange! I reluctantly tried on the bra and tried to hold back tears. I was planning on buying 3 bras that day with a gift card, I left with zero and purchased online. Staff was rude, not helpful and seemed to be more interested in shuffling around to look busy.

I couldn’t have been happier coming to the Georgetown Skims location for my last-minute Christmas shopping. I went to Tyson’s not too long ago and they didn’t even care to look in my direction! At Georgetown, Krista was super knowledgeable and such a sweetheart helping me find the right bra for me. Nore helped my kids find the perfect sweatpants, and the overall presence of the store was very clean and organized. The young man at the register, I never got his name but he looked just like Drake, was extremely efficient and kind. Thank you for making my shopping experience seamless and enjoyable. I’ll definitely go out of my way to come back to this location!

The store was so well maintained, everyone inside was friendly, knowledgeable, and so willing to help me figure out my gift card balance as well as recommendations for different items to try. When I entered, I was immediately greeted with a friendly smile and I knew I could ask for help if I needed it. Travis (the manager) was especially attentive and helpful! Overall, a truly great shopping experience.

Ellie helped me find my perfect fit and size! I intended to browse and maybe get a new bra however since Ellie supported me so much I ended up with 4 new bras. Her attitude shines and it made an impact on me when I shopped. Like Ellie, the other workers seemed nice and greeted me as I shopped. I came in on 10/30 at 12p for reference.

Had a great experience in store this past week. Even on a Wednesday night, they had ton of people coming in and out with what looked like very little staff.. although I didn’t end up buying anything, Olivia was attentive and offered me many solutions while also attending to 4 different customers as well. She was very well informed! Wish there were more actual employees.. great quality clothing, very nice bras but such a high price tag that it makes you want to sleep on it. Either way, everyone should stop by at least once!

Last week, I came in with my mother and I have to say that it was truly a pleasant experience. The store was clean, the staff were friendly, and there was a huge selection of merchandise to look through. I want to give a huge shout out to Adriel and Trevor! They were so nice and respectful, that my mother I felt extremely welcomed the entire time.

My daughter and I enjoyed our recent visit to the DC Skims store. Caught a sale and was able to NOT break the bank. The quality is top notch for the apparel and undergarments. I appreciate she even has plus sizes.

My daughter wanted to come here so I obliged. If you enjoy overpaying for loungewear then this is the place for you! The decor is very clinical and boring looking in my opinion. The associates were nice enough, although at every turn they make you feel like they think you're trying to steal something. Not sure if maybe they have theft issues here, but as soon as you walk in there's a not so friendly looking security guard lol. And when we went to try on clothes in the fitting room it just seemed like a whole fiasco. Overall though my daughter had a good time and got some overpriced stuff she wanted lol.

As this is the first brick-and-mortar of SKIMS from KK, the place offers shapewear and loungewear items. I was curious to see what this store had as part of the collection; I was surprised that it was well-organized and the items were offered in various colors to match different skin tones! The SAs were helpful and friendly, and they are readily available to assist in making recommendations as well as allow you to peruse. I recommend in letting them know what type of compression and fitting you want, and the SAs can provide some options. Limited metered parking in the area. +friendly SAs +shapewear and loungewear +various colors to match different skin tones +limited metered parking in the area

Not much stock in store, though more is available in hard to find boxes/drawers, but associates are not helpful nor eager to help you find what you're looking for. Tons more available online but was not offered help in ordering, just kind of a rude/stressful experience

Was able to buy new D&G items in the store that were sold out online! Quick in and out, clean space and friendly associates

Came on a Monday, mid day. Too many associates, not welcoming security guard. It almost felt awkward being in there with every associate just staring at you, watching you get measured in the middle of the store, screaming your measurements a loud. The associate that did help was friendly though. Dressing rooms have no hooks to hang anything and there's dust all over the floor. Just not the vibe I was expecting.

they barely have anything in store it's basically just a storefront for show lol best thing they have is two day shipping if you order in store

The line was long, it was hot but they handed out water bottles!! Super sweet. I will say I had an episode of heat stroke where I vomited outside of the store... embarrassing lol... but the manager was so sweet and kind! They brought me inside to clean up. Gave me mouth wash and more water. I really appreciate their kindness because it wasn't the prettiest scenario. Will hopefully be coming back when I feel better haha!