Karim S.
Google
The worst experience ever. I will never stay at the Skukuza rest camp if I ever come back to Kruger. Do not stay at this camp site at all costs because you will get lied to you in your face. I have travelled all over the world and stayed in many places but I have never stayed in a place where the front desk is so unprofessional that I literally needed to leave the next day and get a refund. Whatever you do, do not have the lady with the short hair who wears glasses at the front desk speak to you or handle your reservations. She will lie to you and give you the wrong information. I had booked two different reservations at the camp site. When we checked in yesterday, I was told by that lady that she would consolidate my two reservations into one reservation. I thought that was a nice gesture and was appreciative. She then gives me the room key only to find that she gave me the room key for a dirty room bungalow #35. We went back to the front desk only to find that she had given us the wrong key and then we were given the right room at bungalow #155. I assumed that this was just an innocent mistake and didn’t make a big deal out of it even though that lady never apologized to me. The next day I had a knock at my door at 11 AM where they were kicking me out. Apparently they had not consolidated my reservations and now I have to move to another bungalow at the last minute. None of this was ever explained to me. Personally, I have no problem moving into a different bungalow since I had two different reservations but the lack of communication and the constant confusion was completely overwhelming. On top of that, they never apologized for their mistakes. This is the height of unprofessionalism. The whole situation eventually got handled when Johannes and Suzan got involved to help us out after we waited for 2 hours for another manager who never actually came (again another lie/mistake from the ladies at the front desk). Johannes was the only person there that actually cared about our concerns and actually rectified them. I would give Johannes 5/5 STARS but the other ladies at the front desk need NEGATIVE STARS for the incompetence and utter lack of respect. This place may have fancy bungalows and facilities that seem enticing, but if the service is bad then it’s just not worth it.