Dr Ruby S.
Google
The apartment we were allocated—specifically the basement unit—was extremely unhealthy and unfit for human accommodation. The space had a strong and persistent smell of mould, poor ventilation, and overall unsanitary conditions. This posed a serious health concern, especially as I was staying with my children.
Advertising this basement unit on Booking.com is, in my view, misleading and potentially unsafe. While other apartments in the building may be of an acceptable standard, this particular unit should not be advertised at all. I am genuinely shocked that the property holds a 7.8 rating, which does not reflect the conditions we experienced.
Due to it being Christmas time, there were no nearby alternative accommodations available. Given that I was travelling with children, I did not feel safe risking being left without a place to stay or cancelling on the spot. As a result, we were forced to remain in accommodation that caused significant distress and discomfort.
This experience ruined our holiday, caused unnecessary anxiety, and fell far below the standards expected from properties listed on Booking.com.
Unhygienic
Mouldy
Dumpster