SKYE Suites Parramatta

Hotel was pleasant and the customer service was great, which made my stay. Below is outlined feedback, good/bad.||Pros||-Close to metro station, mall, markets, and eateries ||-Great customer service from front desk ||-Spacious room and nice amenities ||-EZ mart right downstairs (He was def not the friendliest)||||Cons||-I hated the bathroom, sink was too small and the water from shower would go everywhere - worst part of the stay - I would have never booked if I had known the shower door was that small compared to the shower area- totally useless and constantly cleaning up water||-Steep ledge entering bathroom, that cause me to trip multiple times- safety hazard||-No clear directions on how to operate appliances- as a non-Australian, stark differences from American appliances, a quick reference card would have been helpful||-No paper towels, purchased out of my pocket. If you offer a full kitchen/kitchenette- the basic provided items, should at least include a roll of paper towels||-No door peephole- so if someone knocked you had no idea who was there - as a solo traveler, was not a fan of this||-When I booked, I thought the balcony opened up, as I am a smoker, and was very disappointed to see this half open concept with windows, and having no designated comfy place to simply sit and smoke was very inconvenient and frankly annoying. ||-The rooms def need some TLC. The word "luxury" is used a little too loosely in this instance. The common areas, like downstairs, are misleading and extremely nice, but 4th floor and rooms are tired and worn - def not luxury. I took pics, carpet worn, discolored, and ripped. Same as in room, def areas of improvements, again, if you wish to label it "Luxury"||-Guy concierge could have been a little bit friendlier||-Elevators extremely slow||-Homeless person literally had an outside apartment right across the street- area is not as nice as I thought, and this was off putting. ||-No clear understanding of the bond (deposit hold) this can be a real issue if someone is caught off-guard. Expedia did not state I had a deposit on my reservation, but as an avid traveler, I assumed there was one and glad I did. Your own website has $500 (which is way too high), another site had $150) but when I checked in, it was $100 I believe- way too confusing. ||-Balcony door from inside the living area would not lock and the door from bedroom to the balcony was not locked at all. Being a solo female traveler, regardless of the balcony window capability, this is not ok. ||||Overall, the stay was ok, but using the word "luxury" was very misleading, as the only luxury thing was the lobby.

I stayed at Riverbank Lodge during a hiking trip. The location is unbeatable if you like nature. It’s surrounded by trees and birdsong. The lodge has a fireplace and feels very rustic. The staff is super friendly and will tell you the best trails. The breakfast was homemade and filling. There’s even a cat who lives on the property — adorable! Note: no TV in the rooms, which I loved. You’re meant to disconnect here.

My family (2A+1C) have stayed in the hotel for 4 nights. First thing I want to mention is that the wash basin is small. There are insufficient space to put cup for teeth brushing and other stuffs. During the four nights of stay, we expect the bed sheet is tidied on all four nights. However, the bed is not tidied in our third night of stay. We have checked with the hotel and they only tidy up in the last nighty. Otherwise, it’s generally clean. We just don’t know if we did something to indicate that it is not required to tidy up the bed. For location, it’s around 30 minutes to get to central if you get the right train. The hotel got an outdoor swimming with warm temperatures pool. The normal pool would still quite cold for swimming. The swimming pool and the gym is nice.

My luxury escape when I’m in Sydney, usually, but not this time. Booked the wrong weekend somehow, but staff were fabulous in arranging a room for the night: a lovely studio on the 2nd floor. Room was clean and well prepared as always. However, bed seemed small for a queen, my feet dangled off the end all night. I know this because the seals on the windows are worn or missing and the noise from outside kept me up all night (trains, emergency vehicles, and the exuberant passers bye). At 5am, when the garbage truck came to empty the dumpsters, it was time to leave. A blemish on an almost perfect record.

We only stayed for one night because we traveled down to watch the Panthers play, but I wish we stayed longer, we were so local to everything walking distance from the game and not to mention taking the elevator to the top to walk out to what we thought we were in the wrong place at first till the lovely lady at the front greeted us, it was the roof top bar, we sat outside with the view a cocktail. |The customer service was on point making us feel welcome from the time i came up from the carpark and asking where do we park till we left the next day.|Thank you.

I thoroughly enjoyed my stay at the Skye Suites. The staff were friendly and professional. The room was spotless and smelled amazing. The bed was comfortable. The suite was well appointed. The overall atmosphere of the whole place is warm and inviting. I would definitely stay here again and would happily recommend it to anyone.

Skye appartments ticks all the boxes…. A short stroll from the station, superior appartments that allowed me to feel like I was home away from home. The staff were very polite and extremely accomodating. The team even posted home my lost property with minimal fuss on the same day.|The Skye Appartments are my new go to accomodation when staying in Parramatta for business.

Had a fantastic weekend at this hotel . Two bedroom apartment was so spacious , great design giving a 14 yr old her own space .|Bed was one of the most comfortable I have slept in at an hotel . |Everything you needed including coffee machine . Great location 10 min walk to stadium and Westfield the next block . Staff were engaging and helpful .

Nice hotel / suites located centrally near the Westfield Parramatta shopping center. SKYE boasts long stay suites which include in room washer / dryer, two large flat screen televisions, microwave, stove, dishwasher, refrigerator, enclosed patio with chairs, gym, pool and private parking garage. Plenty of restaurants within 5-10 minute walk. Spacious rooms with Kim sized beds. The only reason we would not rate this hotel a 5 star is because of the cleanliness of the comforter which is wrapped in two sheets (top and bottom). Throughout the week, we made the bed and noticed when the sheet was amiss that the comforter was stained and disgusting. Be aware of what you're looking at when you see the dirty comforter pics. Otherwise, the staff was very welcoming, nice and a pleasure to interact with. They stock the fridge with mini bar goodies if you request.