Bill C.
Yelp
I wasn't going to write this, in fact I've debated for two days whether or not to write this, but it keeps nagging at me - so I'm writing this.
A Caveat - this is NOT a review of the property itself, but rather my very recent experience in trying to get a room at this property. The fact that I was TRYING to get a room at this property should tell you all you need to know that from the reviews and pictures others have posted, that this was my preferred location. So - I am NOT knocking that at all - purely going to outline my experience in attempting to stay here.
The Experience
We are planning a CO trip and will be crossing UT on very specific dates - in September. In searching for places to stay and about where we'll be (there's dirt involved in this trip) - I came across reviews for the Skyfall Guestrooms. Looks very quaint, nice, clean, great view, and a decent price.
Friday morning (notice - I said morning) - I went on their website - they only have three rooms total, two of which are available and one is reserved already. I chose the Book Cliffs room and attempted to make a reservation. Their website hung - and would NOT progress the reservation. After repeated attempts - and it now being 1pm - I decided to telephone and place my reservation over the phone.
I called and the woman who answered told me that the person who runs the hotel (apparently this person only works for the restaurant) would not be in until 4pm and I needed to call back then. Between 1-4, I made more attempts to reserve the room online - nada.
Fast forward to 4:05pm, I called and was handed over to the young girl working the guestroom reservations. She confirmed there were two room available, I told her I wanted the Book Cliffs room, she proceeded to take my information and confirmed the reservation for 8 September. I asked her if she needed my credit card info and she said "No, we'll take care of that later." Fine, I hang up a really happy camper. My girlfriend comes home from work and I show her the pics of the room we have reserved and the river view. She's really happy that it's a cute place and not a chain. She's happy, which makes me happy - Everyone's happy. Until.........................
Saturday - we get a phone call from "Nick" from Skyfall. Let me say this - Nick is a really nice and very polite guy - I'm appreciative of the messenger - but the message seriously pissed me off.
Nick proceeded to inform me that they cannot honor my reservation because while I made my reservation on the phone, someone else made their reservation online at the same time, so they are honoring that one instead. Some back and forth ensued with Nick apologizing the whole time, but not honoring my reservation. I told him that I had been trying since the morning, and that I had called 3 hours previously and they are the ones who delayed the process - not me. Nick still apologizing, me still without a room. So, then I said, fine, I'll take the other room. Um - Nick then tells me the other room is booked. Bullsh!t - that room was not booked. 2/3 rooms were available when I tried to book mine and there is NO WAY that they were both suddenly booked ahead of me when the girl I spoke with on the phone CHECKED her system and CONFIRMED that 2 rooms were available and confirmed my choice of the Book Cliffs room at that time. Let me restate this to be clear: SHE WAS PHYSICALLY LOOKING IN THE SYSTEM AND 2 OF THE 3 ROOM WERE AVAILABLE WHEN I WAS MAKING MY RESERVATION.
I can't state this enough - Nick is a really nice guy with a great demeanor for this job - but - the outcome of this is I had a reservation, and got screwed out of my reservation. Kind of that slap delivered with a kiss concept. He did recommend their neighboring competitor (nice of him) - so, now I'm staying there, at the River Terrace Inn.
Moral of the story folks - this looks like a really nice place, and I really wanted to stay there, but I'm not - and it appears to be the hotel's fault as to why not, and the facts behind the reasoning just don't add up. I'm very happy with Nick's demeanor, but not his message because it wreaks of something else and the customer, well potential customer anyway, is definitely not happy in this case. So, if you decide to stay here (who could blame you? It is a cute place) be forewarned, confirm it in their system as their word doesn't count for much.