Andrea L.
Yelp
**Discrimination, Disability Disregard, Terrible Food & Rude Service - Skylon Tower Niagara Falls**
We had an 8:30PM reservation and arrived 5 minutes early. From the start, the experience was terrible:
1. Check-In / Hostess - Instead of seating us, the host looked us up and down and told us to wait. Then, without reason, he said we'd have to wait until 9:30PM. I was with my 85-year-old grandmother in a wheelchair, my husband, and my mother-in-law. Not once did anyone show concern for her accessibility or comfort. My husband had to step in to remind them we had a reservation and asked if we could at least sit by the window.
2. Seating Refusal - There were plenty of empty window tables, but they refused to seat us there. We were left feeling excluded and unwelcome. Only after we placed an order totaling over $500 in food and drinks, they suddenly decided it was "acceptable" to move us to a window table. So the rules shifted once they got our money?
3. Server Interaction / "Minimum Order" Rule - When we first sat down, the server insisted there was a minimum order per person. We weren't that hungry and wanted to share appetizers and entrées, but we were told we couldn't. Meanwhile, a white table right in front of us shared one appetizer and meal with no problem. The difference in treatment was obvious. To make it worse, the server's tone with us was curt and dismissive, while they introduced themselves warmly by name at other tables.
4. Food Quality - The food itself was a disaster:
* The salmon looked like Yoshinoya takeout covered in mystery sauce.
* My sea bass was ruined with an overly sweet sticky sauce.
* The $60 "seafood" pasta was 90% noodles with a few tiny scraps of seafood.
* The wine was disgusting and when I politely sent it back, they actually tried to charge me for the returned glass.
5. Photographer Incident Earlier, I asked the photographer if we could sit by the window, and she told me seating was reserved for parties of six or more (we were five). But after they finally moved us to the window post-order, she suddenly came over and barked, "Do you want your photo now?" The inconsistency and tone were insulting.
The entire evening was cold, unwelcoming, and discriminatory. From ignoring the fact that we had a disabled senior in a wheelchair, to enforcing rules selectively, to the dismissive demeanor, it was clear minorities are not treated the same here. Whether it was racism, elitism, or both, it left us angry.
And let's be real: Skylon Tower doesn't sell food or hospitality. They sell a view. But even that isn't worth it. We stayed at the Hilton and enjoyed a far better view of the falls and fireworks from our room without the terrible food, rudeness, or the feeling of being treated like second-class guests.
Despite all of this, we still tipped $100 on a $500 tab, in the hope that maybe just maybe they'll treat the next minority family or guest with a disability better than they treated us.
This was the worst dining experience we've ever had in Niagara.
**If you care about respect, accessibility, or just basic hospitality spend your money elsewhere.**