Holly
Google
I took my mother for afternoon tea at the Burj Al Arab, and sadly it was a big disappointment. We’re from London and have experienced many lovely afternoon teas, so expectations were high — but this one fell short in every way. The restaurant was almost silent with no atmosphere, making it feel awkward and flat. Service was very slow, and small details were missed, like being served an amuse-bouche with no wet towels provided until I asked.
The savoury selection was poor: one sandwich was so dry it was hard to eat, and my dietary substitution (egg intolerance) was replaced with a bland vegan arancini ball, which felt lazy. The sweets looked nice but were far too tart or sickly to finish. I was also shocked to find out a glass of champagne cost AED 195 as no menu or price list was provided beforehand.
To finish, valet parking wasn’t validated at the end of the sitting and staff in the main lobby just simply told me to go back up to the 27th floor to sort it out.
Overall, the whole experience felt careless and far from the standard you’d expect from the Burj Al Arab