SLEEEP | HKG.Sheung Wan (Gough St.)

Overall room ambience is good, but the shade blocks all the AC from flowing in, causing the capsule to be very warm. Plus, soundproofing is not good enough. I barely sleep at the first night due to others snoring. Anyway, they have good quality shower amenities with all Muji products. Hope the soundproofing and airflow improve for my next stay! Plus, there is a good amount of stairs to climb. Make sure you have a good arm strength to carry tour suitcase up to the hostel.

Stayed here several times, it’s likely that this property is positioned as an upscale hostel with all its fancy marketing socials and webpage. My experience having stayed here more than twice (due to conflict at home in HK) is that it is substantially better than its peers in terms of cleanliness, amenities (like double pillows) and location, even though it definitely costs more than other hostels. Support is quick to respond when I needed it too. The ratio of 2 toilets and 2 showers to 8 beds was sufficient and I had not experienced any wait times for either the toilet or shower. I just wish the room temperature was a degree or two colder, because the thick felt covers really block the cold air from coming in.

It would be better to explain more about the access on how to get to the hostel, so those who on transit flight with huge luggage can aware and know that the hostel is located in the middle of steep staircase. So whoever is going to book the hostel will be able to prepare for it, but everything else were good tho.

Perfect little accommodation near Hong Kong Central. Clean, quiet, secure. Prompt response when I couldn’t access my emails and had to securely check in again to receive the QR to open the door. I’ll be back!

I wanna start by saying I would definitely stay here again if improvements are made. It’s good in concept, but it’s probably degraded since it’s opening like so many things seem to in Hong Kong… My issue is this: rooms need to be cleaned better. I looked under the thin mattress and found hair, paper, someone’s coloured contact lens (🤢) and other strange stains and this is a capsule that should be cleaned thoroughly after each use. Keep in mind this isn’t a cheap capsule hotel either, this costs far more than a standard hostel. Please consider increasing your hygiene practices to justify the higher price point and luxury capsule hotel image you hold. The lighting is good, it feels safe in there. But there needs to be some serious improvement here I think.

Stayed here for a night but didn’t sleep well. The capsules have almost no sound insulation, so you can easily hear people coming in and out and moving around. On top of that, the air conditioning felt weak, and it got pretty warm inside. Not the most comfortable stay — hope they improve the noise and cooling.

I had an absolutely wonderful stay at this capsule hotel! My pod was ready upon check-in and very clean. My pod had two USB outlets and a power outlet. When you pull the cover down, the light from the hall is completely blocked out. The beds are quite comfortable, and I always got a good nights rest, although you may need some ear plugs for gets who are arriving late or coming and going. I was quite impressed with the bathrooms, which were well stocked and quite clean. What made this capsule hotel stand out is the phenomenal customer service. They are highly responsive to emails. Their staff helped me with the check in process and baggage storage when it wouldn’t work out online. They were absolutely accommodating. The location is perfect. It’s super close to small grocery stores to buy vegetables and fruits, but also close to many many amazing restaurants and short walk from Hong Kong station! I will gladly stay here again!

Good luck if you don’t pre check-in and u are not a local with a phone number!! There is no reception! They don’t reply to emails off hours! Even if u call them, u have to wait a long time and call again because they don’t seem to give a shit! Also good luck finding the hotel! It’s in the middle of the stairs between buildings so u can’t see it from the road! Again if u are a local with a phone number why not! The room itself is fine. Just very bad service!