Sleephotels

My worst hotel experience ever. The “Tobias” double room was almost empty, with only one chair and a coat rack with just two hangers. There was no desk or bedside table as advertised. I had to use the window sill to place our belongings, and the rest had to go on the carpeted floor — which is not hygienic. The TV didn’t work because no channels were programmed. I called the hotel several times, but the issue was never resolved. On the last night, they told me they would replace the TV, but I was checking out the next morning. This happened during a 3-night stay. I felt misled. Every time I called, the staff said they would “try to do something,” but nothing was ever done. Even the simplest requests, like an extra chair or an additional pillow, were not fulfilled. The area around the hotel is not good: many street people loitering, a lot of noise and confusion. From the Tobias room, which is on the first floor and front side, you can hear everything from outside — loud conversations, music till late at night, even passing cars. Sleeping was almost impossible.

It was a really bad experience. After resting on the first night, I woke up in the morning with an allergic reaction from the bed sheets and the carpet on the floor. On the second night, the allergy got much worse, and I had to buy some allergy medicine from the pharmacy. I really don’t understand why the staff there don’t change or wash the bedding after a guest leaves.I didn’t have any good memories from that stay!

Took my money. Gave me no room. Made every step of checking in difficult. Obfuscation. Chicanery. They should not be a business

One night stay. Hotel is 6 min walking distance from Hamburg main train station and International coach station. However near by the hotel the Street not so pleasant at first glance if you’re not used to another culture. Steindamm street is a street with so many Indian, African, Turkish businesses. But was absolutely normal, nobody bothered me. Now hotel itself pretty good organised and securt. The rooms are named not numbered. Self check in, which was quite quick. On a check out no problem. My room and private bathroom was very clean. More likely I book this hotel again.

The check-in was a joke. Took us about an hour to get ahold of our keys and I saw many guests struggle with the same problem. The absolut worst part was though the so-called ”room service”-Guy that knocks on Your door early morning and Will not stop untill you open it. This behaviour did not even end even though He was told to cut it off after the first night. Would recomend staying somewhere else.

The hotel does not have a service such as leaving luggage. If I was going to spend money to lock my luggage at the station, I don't know why I also paid extra for the hotel. Even hotels with dormitories have this system. Also, they left the windows of my room open. The room was very cold and the heaters definitely did not heat it enough. I chose it because it was affordable, but I definitely do not recommend it. Do not go, do not make a reservation.

We chose this hotel as it had a family room for 5 people. We were there from July 8-9.The ads are misleading. You have communal toilets and showers. Our room was in the attic of a 5 story building. There was no elevator available so it was 6 flights of stairs to get to our room carrying our luggage. Then there was no air conditioning on a very hot day. There were also a lot of flying bugs in the room which had us with bites in the morning. The sheets were stained, there were black finger prints on the walls and ceiling, and the artwork was drawn on. One tv didn't work and the other had limited channels. Several of the outlets were not functioning and a lamp didn't work either. The wifi code did not work. We went down to get it looked after and no one knew what they were doing. DO NOT show up before the check in time. They are not accommodating even if you just got off an airplane and are walking around with your luggage. We asked for a later check out and paid $45 Euros for 2 extra hours. They were standing at our door asking for the keys to the room before the 2 hours were up. Not a good experience at all. Definitely not family friendly.

The hotel was very clean and the bed was comfortable. I like everything about the hotel. I couldn’t understand why someone wrote disagreeing comments. I didn't hear another guess noise. Just only problem is around the hotel. I visited All restaurants and I liked all of them but the problem was the street. You can see too many hookers on the street and wasn't nice.

Sleephotels is located in a Turkish neighborhood of Hamburg. The streets aren't entirely safe, especially for a female traveling alone in the evening, but just be vigilant. :) The check-in process was smooth with a polite and professional receptionist who allowed me to keep my bags in the office until check-in time. It's located in a convenient part of the city: 10-minute walking distance from the Hamburg Hauptbahnhof (Central Station) as well as bus terminals for various companies, such as Flixbus/Megabus. The rooms are spacious, comfortable, modern, and have a sensible touch at a reasonable price. I'd definitely return to this place in my future trips to Hamburg and would definitely RECOMMEND. Danke Schön!