Sleepy Hollow Hotel, Dolce by Wyndham

This was a deeply frustrating stay from start to finish. On my first night, at 3:00 AM, the fire alarm went off and all guests were forced to evacuate the building. The next morning, management refused any compensation and showed no concern for the disruption. Housekeeping was just as bad. I requested service multiple times over two days using the door sign and by texting the front desk, with no response. Late that evening, I finally received a text saying housekeeping had already left and would come first thing the next morning, but they did not. I ultimately had to track down housekeeping myself late in the afternoon to get my room cleaned. That same evening, during dinner at the hotel restaurant, the fire alarm went off three separate times, making it impossible to enjoy the meal. The hotel refused any discount or responsibility. We later learned the alarms were caused by a faulty pipe in the building, yet management still refused any refund or compensation. The bar situation was also misleading. The hotel advertises the bar as opening at 4:00 PM, but each day it did not open until around 5:30 or 6:00 PM. Overall, this stay felt disorganized and poorly managed, and no one seemed interested in making things right.

We had a nice time at Sleepy hollow! The front desk staff were not very friendly, pleasant or helpful. The pool was clean but it could use some fixing up and it would be nicer and better if the pool was deeper.. the room was nice, the elevator was broken, overall it was pretty nice but definitely needs upgrades.

We went for a family reunion. The hotel staff were very friendly and helpful. Rooms were simple. Limited toiletries. Kosher food was abundant and tasty. Convenient location from NYC, Connecticut and Boston.

Beautiful spot to stay north of the city. The hotel is close to all walk trail along the Hudson River. The restaurant inside the restaurant was very good and the staff were great. The rooms were clean and the beds were very comfortable. The only thing that would make this stay better is having the elevator working and pool open. I definitely recommend this hotel if you want to be close to the city but enjoy some quiet.

Positive: The beds were comfortable. The hotel was quiet. The parking lot was well lit. Negative: 1. Entering the room the smoke alarm was chirping. We had to go to the desk because there was NO PHONE IN THE ROOM to get them to call maintenance. They advertised complimentary breakfast. There was basically nothing but a roll half eaten

We left our kids for the first time hoping for a quiet, relaxing Shabbat, and be able to catch up on sleep. but unfortunately that didn’t happen. Friday night there was loud noise and kids screaming until midnight, and by 7 a.m. the noise started again. Saturday night, a private event was held next to our room with loud music until midnight. We arrived three hours before the zman and were not allowed to check in early, even though the room was ready, and had to wait in the for an hour. The food was not chef-level, but most of it was good. This hotel may be fine for families with kids who don’t mind noise. Also, be aware that the advertised price is only for a parking-lot view, plus additional taxes. I would not recommend this hotel for couples looking for a peaceful Shabbat getaway.

The hotel is nice and comfortable The food is also very good and delicious but the way they treat their guest terrible! The purpose of my visit at the hotel was to get a little bit of rest. The problem was that at 3:00 AM Sunday night the fire alarm starts ringing I ran out of the room together with my wife and 15 month baby it was freezing outside with temperatures in the single numbers and feeling below zero. The whole story took about an hour and by about 4:00 AM I was back in the room trying to catch up and get a little bit of rest The problem was that my baby didn't cooperate and she didn't want to go back to sleep and I have a damaged night and also the following day on Monday my baby was very cranky and over tied I and my wife were very tired. So instead of getting rest I got the opposite! I came home after my visit exhausted and tired I needed to do another vacation to recover from this hotel. On Monday morning I went to the front desk and I asked them for a compensation so they compensate me with an hour late checkout 12PM instead of 11AM I can check out at 12:00 PM... (Which I end up not using...) I was very upset of the way they treat me but she was claiming that it was a "safety" issue so it's not their fault. But what happened later in the day totally changed the story on Monday afternoon I went to eat dinner and all of a sudden in the middle of dinner the fire alarm ring again and then after a while they shut it off and then it ring again. So what I understand from the Fire Chief and from the staff in the hotel that it wasn't a safety issue it was an issue with the broken alarm! So basically their fire alarm system was broken and that's why it's turned on at 3:00 AM in the middle of the night! so don't tell me that it was a "safety" issue and are not responsible! They are fully responsible of waking me up at 3AM!!! And since is their problem I was expecting for getting at least a full refund if not something more because I will need to have another vacation. But they wasn't ready to compensate me with anything on a problem they create! So yes the hotel is very nice and decent but the way they treating their guests is terrible and horrible and not acceptable.

It was a truly wonderful experience overall for a brief vacation. The on-site kosher restaurant was certainly a delightful addition, and the included breakfast was both fresh and delicious. Additionally, there is a Mikvah and a Shul conveniently located on the premises. The atmosphere was very pleasant.

I spent three nights there. The first night awoken by a screaming child in the next room. The second night I finished my active day hoping to get a bite to eat in the pub since dining area closed. They shut the kitchen down early. Another lady who stayed was told kitchen pub would be opened. Luckily I had food from the previous evening from the Open Pub. They stated Pub would be closed Wednesday eve. Glad I found Horsefeathers . Great Rueben sandwich with sweet pot fries. Came back to get ready for Blaze pumpkin. They had a private event going on. No microwaves in room you could rent one for 15. 00. No keurig coffee pot I was told. Two bottles of water for your coffee. Charge for extra water. New York h2o horrid. Glad I brought plenty from home. The pool was awesome had it all to myself. Room was nice but smell of pot permeated the hallway near my door. The shower was great plenty of hot water and pressure. Bed was comfortable. The cleaning lady was awesome. The desk people were kind and helpful especially second shift. The guy running the pub was very sweet. The meal I did have chicken wings maple spiced and Cesar salad were great. Glad I was on first floor. I have a lot of disabilities first floor made it easier to get around. It has been updated. Wish I had a chance to checkout the grounds in the back. It is right off the highway coming from the south and getting back on highway to go home easy. I chose this hotel because many of the places I was visiting where in the vicinity. I would have liked to sit by the fire in the lobby. Thank-God we had great weather.

Our first time visiting Sleepy Hollow, we spent a weekend at the Sleepy Hollow Hotel. Huge space. The first night stay, I explored around the hotel. It was past 11pm, the cleaning was already happening by the main lobby. It was peaceful walking around, exploring the quiet, and seeing how spacious the hotel is. Our stay was convenient near where we visited. Service to check in and out was pleasant and friendly. We wouldn't mind coming back here again too.

I stood here for one night. It was the worst hotel I've ever been to. The lobby is beyond deceiving, as it looks like you're walking into a 5 star hotel. I arrived after sunset, and driving around the property to get closer to the entrance of my room, very dimly lit. As I'm walking to my room, there were several bags of garbage in not only random places in the hallways, but also in front of several rooms. The room did not have a fresh scent. The bathroom in my room looked as if it was cleaned in seconds. I looked up at the ceiling, and there clearly was some type of leak that was patched up. Then there was the peeling wallpaper in another spot. The bathtub had a slow drip that did not turn off. One of the 2 beds was slanted on one side near the headboard. The outside balcony was pitch dark. I had to put the light on my phone to take a picture. This is a huge hotel that needs a complete gut job and renovation. I have no doubt it would be an amazing place to stay.

Like the other reviews (which we didn't see before we booked--we used to live in the area and were familiar with the wild catfish facade/website so assumed it was a nice place) mention, this place is a total dump. I have stayed in some shady motels in my day on many road trips. This is far and away the worst place I've ever stayed. The lobby and front buildings are gorgeous, clean, well maintained. They're glued onto a giant, run down, dirty motel. That part of the hotel that people actually sleep in smells to me of like, mildew and cheap cleaning products. And I don't know why it would smell like cheap cleaning products, because to me it looked really filthy. Like, there was mystery gunk on doors and walls. Not to mention the peeling paint, wallpaper, etc. It was just really gross. The tiles in the bathroom had visible grime on them, one of the lights in the bathroom was out and the other one was flickering. The window screen was broken, the curtains had holes in them, the bed skirts had a mysterious white substance caked on them. It was also HOT and stuffy. I saw multiple first floor rooms with windows open in November and should have known. I would have written all of that off as 'it was cheap, so whatever,' but as we were packing up we found a dead cockroach. Disgusting, and now we're worried about bringing cockroaches home.

We had a nice time the room was clean and the staff was very accommodating. Jackie was really great and helped me get the outdoor fireplace started. Happy Halloween.

Honestly where do I begin. We booked last weekend for a steep 285 for one night. Already a tall asking price for one night. I've been to cheaper hotels where staff greet you at the door, take your bag to the front desk for check in. No such service here. We arrived early and were brusquely told that the room wasn't ready yet. Fine. We go to check on the pool, the main reason for booking the place because it was indoors and helped justify the price, only to discover that it was closed for "beautification." I asked the person behind the desk how long this was going on, and he refused to answer - he just said they failed their inspection and would pass a new one soon. We go to our room, and the TV's guide and menu functions don't work, so we have to manually channel surf and can't use the smart tv functions to cast. To top all of this off, my partner had taken off her shoes in the room and stepped in some dried puddle of maybe a spilled drink that had not been cleaned before we checked in, even though we had to wait until the 4:00 pm (quite late) checkin time. Honestly the only positive thing I have to say about this place was the bed was comfy? Beyond that, I could not for the life of me ever recommend this place to anyone.

The lobby at your hotel was gorgeous, and the scent throughout the public spaces was lovely. I accredited the high cost of the stay, $400/ night, to the fact that we were staying during a prime event weekend for the town (Halloween). However, I did expect that our stay would match the value for what we paid. The service that we received at the Sleepy Hollow hotel was terrible and the manager has yet to get back to me. First of all, our comforter had dried blood on it and housekeeping didn't come clean until we requested it, and the bloody comforter was still there afterward. The A/C didn't work so at night you had to sleep without sheets. The service at the bistro for breakfast was questionable as well. The water dispenser produced black particles into every drink, the toaster was broken...it was a mess overall.

I had the best stay the, room are super clean, beds and pillows are very comfortable. I had the breakfast which was very good. Amorion the girl at the front desk was very nice. My room had the patio which led out to a big beautiful lawn. I would recommend and definitely stay again. It exceeded my expectations. The price was not bad at all.

The price was right, but the rooms, if ours was a representative sample, was terrible. It was quite a hike to our room, up stairs and a non functioning elevator. They were kind enough to switch our room, also a far walk for a room with a broken set of draws and a broken bed. ( just from sitting on the edge of the bed.) The restaurant is only open for a limited time and breakfast is $25 per person. Parking is plentiful and although the hall's carpet was musty, the place was clean with a lot of staff working.

Worse place I ever stayed at. Dirty, poor administration, advertised amenities not available, noisy, smells like mold. Fire Alarms went off in the middle of the night due to a possible gas leak, although no personnel at the front desk to update us on the situation; which happened a week before my stay-according to others' reviews. My best advice, stay away.

Mon, Jul 21 at 4:31 PM My stay at the Sleepy Hollow Hotel was disappointing and unsettling. The odor and smell in the hallways was revolting; the overflowing trash cans and dirty linens were quite off putting; and the men's underwear littering the side door was offensive .Although the sheets were clean on the beds, the sweat smell from the pillows was awful and disgusting. The bed skirts do not feel clean. For the cost, this was not acceptable. This hotel is dated and visually unappealing. I will never stay there again or recommend it to anyone.

-Rooms are not nice -When we arrived there was a funny smell -The window was already open to remove some of the smell but we are on the first floor so that really doesn't seem safe -The TV was broken -At 7pm they turned the heat on to 88 degrees. When we asked if we could change it they said no one can adjust their room individually because everything was on the same pipe. We heard plenty of people complain about how miserable it was in their rooms -The restaurant is marked open but when we went for dinner we were told it's under renovations and possibly open tomorrow (it wasn't).

My husband and I spent 5 days at the Sleepy Hollow Hotel. Our first impression as we drove up was how pretty it is. The grounds and the building are charming. The staff at the front desk greeted us warmly. They were helpful and accommodating. Our room was lovely. The entire hotel is kept so clean. We literally saw the crew working well into the night. They were also friendly and helpful. The food was delicious and plentiful. All in all, we could not be happier and look forward to coming again.

Just an all-around bad experience. Water was shut off during our stay with no communication from the staff. Hot water never returned. Took a $200+ cold shower in a less-than-clean room. Loud parties from an event into the wee hours. Not worth the money whatsoever. Look elsewhere.

Beautiful landscaping, easy parking and gorgeous lobby but ....the rooms are a little dingy. The lobby raises your expectations. The room was tiny and run down. Windows face a hallway, probably due to an addition at some point. My brother asked housekeeping for more washcloths and the woman told him they are in the room. He said there were only two and she replied, that's how many were supposed to be there...OMG! Not a bad stay just not worth what we paid.

**HORRIBLE BAIT AND SWITCH CATFISH** My husband booked this for our wedding anniversary without checking yelp first lol!!! From the outside and in the lobby the hotel is beautiful! But it's all a facade. Literally the rest of the hotel is a prefab motel (see video). There is nothing to support the "luxury, high end" photography and claims on their website, it's total BS BAIT AND SWITCH CATFISH. We paid extra for view of the garden and there are tables and chairs where visitors sit and have conversation just feet from your room with full visibility unless you have the blackout curtains closed. What's the point of the view of the garden? There is mold in the bathroom, missing and torn sheets, trash left behind, lights not working, malfunctioning thermostat, poor maintenance. The best thing going for the room was the mini refrigerator. Whole other level cold!! The Sleepy Hollow Hotel which technically is in Tarrytown is a way overpriced hot mess!!! As my husband likes to say "you've been forewarned!" **DO NOT STAY** at this hotel!!!!

What could improve is "managements" lackluster response! They said they would discount the stinky smoke smelling room and did not! They lied that they would...liars!

Upon arrival i was informed by staff that the elevatorwas not available. Since I am disabled my room with a balcony was downsized. We found out the pool was not open due to construction. And the WiFi was not working. No refund, discount or alternative were offered. Needless to say I will never return nor will I recommend this establishment to anyone

Horrible stay! Got a double bed room, they charged $50 for a cot was about $260 total. Not to mention the first cot they brought after being checked in for 2 hours waiting for it had a huge hole in it like a mouse chewed it! They brought us a smaller cot, we had to ask for pillows.There was trash left on our balcony. The phone didn't work, they brought us a new one that did work then came back 10 minutes later and changed it back to a phone that didn't work. They did not inform us the pool was closed. The coffee machine didn't work in our room. The TV kept changing, WiFi was not great. Just overall not a great experience. Extremely dissatisfied with the service and the room itself.

stay out of this hotel it is filthy dirty. It's covered in mold. The furnace filters in the rooms have not been changed in years. Elevator is broken restaurant is closed. They do not provide coffee service although they tell you that they have all of these amenities they do not. Hotel is isolated from any amenities. There are no close places to walk to eat or get coffee unless you wanna go to the gas station lies to you and they are rude. General manager does not return phone calls.

substandard accomodations on line pictures are deceiving pool filter was disgusting and brown sauna was gross staff were very nice

The entrance to the place basically tells the story . Drab and ugly . No decor whatsoever . It was late November and not a hint of any decorations anywhere. Room was ok, but had to contact the front desk on the second day for more towels, as the maid said she had run out. Plus, we got one very small bar of soap for two days, for two people. The gym was ok, for a basic work out. The indoor pool was cold. The staff said the engineer was working on it. The bar which was open , had a "tarp" covering the beer tap, no music and few lights . Breakfast, which is not included was pretty good. The staff is accommodating and friendly. However the hotel itself, is drab and boring. Would not recommend.

We came to Sleepy Hollow, NY for our niece's wedding. The bride's family reserved a block of rooms at the Sleepy Hollow Hotel and Convention Center. We confirmed reservations for four rooms under my wife's credit card. Sleepy Hollow Hotel was part of the a Double tree hotel chain, however a private group purchased the hotel. As we arrived the exterior of the hotel looked quite good with good curb appeal. As we entered the lobby, our opinions changed. The front desk receptionist, Xavier, was hard to understand, mumbling and did not listen to us. My wife wanted to change the credit cards, and only put one room on her new card. The other three rooms were for our adult children and their families. Unfortunately, the receptionist had already charged two rooms on her card. He became defensive and told my wife, "you're not listening to me!" He wasn't able to void the credit card charges. Poor training! To avoid additional delays, we just finished the check-in registration. Once, finished we put all our luggage on a rolling garment carrier and proceeded to our rooms. Half way down the hall we were confronted with six stairs. We had to take all our luggage and garments off the carrier and carry them down the hall. Why didn't the receptionist inform us that there were stairs? We could have driven around to back of the hotel and avoid any stairs. Why didn't the receptionist inform us of this option? Again, poor training. Our room was clean, however there was only one small bar of soap, one coffee k-cup, no laundry bags and the iron board cover fell off. There were holes in the bed covers. I turned on the TV to find only a couple of channels working. No TV guide for channels and/or movies to watch. Once in the rooms, we learned from our family that one room had ants on the floor and the tub drain did not work. The other room reeked of smoke which bothered my daughter's partner who has breathing issues. The following morning, we had the Signature Breakfast Buffet. Our grandchildren ordered chocolate chip pancakes. They brought two plain pancakes for on child and the other child received one chocolate chip pancake. They can't seem to get any orders correct! The juices were lukewarm not cold. There was no buffet, you had to order everything and they came out one piece at a time. Very unprofessional and very inefficient. We asked about the swimming, so our grandchildren could go swimming. The pool didn't open until 4pm. Only males could swim then. Men and women can't swim together. The staff told us it was a State Law which is not true! Too many unrealistic rules for us. My daughter and her fiancé had an infection of ants by the window. The cleaning crew missed cleaning the window sill, there were crumbs on it. We called downstairs and finally got them a new room. It took two days to switch the rooms! This is so unacceptable. The management has to reevaluate their processes and train their employees to be better service their clients. Unless the management makes some changes quickly, the Sleepy Hollow Hotel will not survive. People vote with the feet...they walk away from poor service. I travel extensively and I found this hotel very below average standards. I would not recommend this hotel to anyone.

My family and I came for the weekend. the hotel advertises breakfast and dinner on site however never disclosed it's not offered on Saturdays. This was a big disappointment and inconvenience. The shower didn't drain well and the water filled up while showering. If we were to visit sleepy hollow again I definitely would look elsewhere.

There were NO reviews so I thought this might be new. I was dead wrong. This is an older hotel and conference center. They have large event spaces. First annoyance was how they have signs everywhere that you need to wear a mask--but no staff actually wearing them or wearing them correctly. Check in was okay--didn't take *too* long but the employee working checkout wasn't wearing a mask (it was hanging from his ear). When we got to our room we had two doubles instead of a king. I called to start the process and let him know. He promised to check the system and that he would call me right back. Fifteen minutes passed and I called again. This time, he asked me again for the room number and said he had to check the system. It was late and if the room wasn't also DIRTY WITH UNMADE BEDS we might have sucked it up. He didn't call back (again) so 35 minutes after check in we were back at reception waiting for a new room. Again. No mask. Finally, he did end up finding us a room. Again, this was not well cleaned and there was long dark hair in the shower, even though my guest and I both have short lighter hair. Gross. At least the bed appeared clean! If you like the smell of mildew, mold, or your grandma's basement, you'll love the AC if you can actually figure out how to get it working. Also, while WiFi is free, it sucks and has no range, so that also sucked. So yeah, I stayed here and will never do so again.

Do not stay here. The photo of the lobby is elegant. The photo of the room looks very decent, but please don't be fooled. 1) they overcharged for my stay 2) the door key worked on the door, but only after three or four tries per entry and the door key does not work on any external door so once you go out he ain't getting back in 3) the end room, air conditioning and heating unit only available for heat in article down the room. We had to turn off the unit and then open the window. 4) the window open decently, but you cannot close it because there's no handle to grab how to pull on the window and kind of tug hard and then throw the latch in order to lock the window 5) the tub is gross but I will tell you that there's plenty of hot water. Great water pressure is the only thing I could say nice about the room 6) front desk staff was extremely unhelpful. They were polite, but only did that artificial sort away. If you can get the room for 60 or $70 for the money, it's an OK place to stay but other than that I strongly recommend anywhere other than this place

Honestly, we had a nice time and that was cool. Here are some reasons for a low rating- broken pull out couch and mattress from, not exaggerating, the 70s? Scent cannons everywhere- not ideal for people who are smell sensitive. No storage in bathroom or self space for toiletries. Buffet breakfast- 30 dollars per person for some scrambled eggs and rubbery waffles with hard, cold, butter. Reception line seemingly doesn't work? No water readily available for guests. A single k-cup in the rooms with the coffee machine. You know, it's fine...

I wish I had seen the yelp reviews before we booked -- I have no idea how the reviews are so high on other websites. It seems like the common areas (lobby, courtyard, etc.) have been recently updated, and I think if you were having a conference or event here it would be fine. The location is also very close to Tarrytown/Sleepy Hollow which is great. However, the rooms really need to be updated -- in my opinion they should only be doing events here and not renting rooms until this is addressed. The rooms smelled horribly (possibly mildew?) which was masked in the lobby with overwhelming scent diffusers. My husband and I both got headaches every time we were in our room and woke up feeling sick every morning, not sure if it was from the mold smell or the scent diffusers. The beds are comfortable but still had tags on the bedding indicating they are Hilton issued -- I'm assuming all furniture is leftover from when it was a DoubleTree as it seemed very worn. Aside from the beds, all furniture, curtains, wallpaper, etc. was run down and marked with old stains. The shower did not drain properly (I have seen other reviewers state that they had similar issues so maybe it's a plumbing problem) and the shower curtain did not have a liner/was not wide enough so the bathroom floor got soaked with every shower while you had to stand in water. The HVAC did not work well and the room was always freezing. The staff was very nice and I think they are doing their best. There is a lot of potential with this location, but the mysterious smell and the tubs not draining needs to be addressed at minimum.

Very bad customer service. Front desk staff is rude and not helpful. Cafe is understaffed.

SUCH A DISAPPOINTMENT, especially considering the cost of the stay. screws missing from the door latch locks, bathroom exhaust fans inefficient, walls scuffed and room rundown in general, window screens unattached, Keurig not working, NO MICROWAVE in room, tub discolored, calls to reception desk consistently unanswered, check in line with over a half hour wait. Oh, the huge framed photo in the bathroom is actually NAILED ON CROOKED! What else is there to say except DO NOT STAY HERE!

Checked in late night and did not look around room. But the next morning went to shower and there was a used, dirty washcloth in the shower. When I checked out, I asked for printed receipt and informed the front desk of the dirty washcloth- no apology. I assumed some adjustment as took a few minutes. I said I needed to put luggage in the car as had a meeting and would be right back for receipt. When I got right back, I was asked for my room number again and again was waiting for receipt. I finally stated I would come back during a break in my meeting. The meeting room seemed nice but leaf blowers operated immediately outside for long periods of time - so loud we could not hear each other- and there were only 6 of us. What if this had been a larger group? Noises in the hall were super loud as well. During a break I went to get room receipt- which was printed and waiting but still no mention of dirty washcloth with apology. Gross! Will not be back. My company is nearby and has plenty of business to give- too bad!

Absolutely the worst experience ever. Booked a King size bed with the balcony. Th hotel moved us to double bed with patio, musty smell and no air conditioning. Stat away from this property.

When we arrived our door was open. This was the start of a dissatisfied stay at the sleepy hollow hotel. Once in there I bent down to get stuff out of my luggage and I realized that the floor had not been vaccuumed there was dirt everywhere. Then we noticed during the night it felt like the walls were paper thin. You could hear everything all night and it was so loud, not a great night sleep. I had found a sock just under the bed a bit when we were packing and I went to give it to my boyfriend when he told it wasn't his, this makes me wonder if they even cleaned our bed!!!! I honestly was appalled and when I went to just get a shower before we were getting ready to check out the shower only had cold water, there was no hot water !!! From the time we got there till we left it was just an all around uncomfortable hotel which did not have the basic accommodations or upkeep of what's suppose to be a nice hotel. The little side kicker, that wasn't a huge deal but was annoying is their advertising their pool and yet when we went it was closed/under construction. I'm glad we only were here for one night or I would have had to change hotels!

Do not recommend. Air conditioner does not work, pool was dirty, I think people live here. Extremely noisy it's 11pm at night as I Wright this. Kids running around the halls. Adults throwing party's in the rooms. I understand it's a wedding venue but I wish they would put a cap on the weddings at 11pm or keep it away from the rooms. Pros; Staff was nice and easy to check in.

This place is the worst. Broken toilet. I had to go to the front desk because no one answers the phone. I made the request to fix it at 4:30pm. Left my room for a wedding, came back at 11pm and the toilet was still broken. Demanded a new room. (They didn't offer). No one offered to move our luggage. No apology. No compensation. Do not stay here.

I have pretty much stayed in all of the hotels in Tarrytown over the years and they all feel pretty much outdated and have pros/cons. This hotel, used to be the Doubletree and was the 'go to hotel' for my family when we would come in from the west for a visit. Not sure when it changed hands, but it has not changed too much? We stayed two nights, two rooms on a quick visit. We arrived on a Friday around 6 and the lobby was incredibly busy. The sign on the doors indicated masks were required for all guests in the common areas... yet nobody was wearing masks (except us) including the staff. Totally fine, given there was plenty of area to social distance and the lobby staff had plexiglass up. We had two patio rooms on the third floor looking into the garden area. The property is truly very pretty. The rooms were clean, the beds very comfortable. We checked out the restaurant and they were short staffed (like everyone else these days, so kindness goes a long way) so we did not stay. We did grab a beer in the bar, the young lady who helped us was quick, efficient and friendly. We did ask for some housekeeping after the first evening, since it is by request. We called at 10 in the AM. When we arrived back at 6 nobody had come. We called to the front desk, they said they would check and get right back to us... they never did. We finally physically went up to the front desk to get some extra towels, coffee, cups. I get the short staffing thing, but just tell people you don't have the employees to support requests as I am sure folks are open to coming up and grabbing whatever they need. Despite the lack of service given the cost we paid for the rooms, we had a solid stay and I would stay here again. It is comfortable, welcoming and everything is just trying their best these days.

Will never stay here again. Sheets in our room hadn't been changed since the previous guests. No manager onsite during the weekend otherwise we would've asked for a refund on the spot. Took weeks to get a response and half the refund we asked for, which we haven't received yet. Never got an apology and don't think they really care.

My first remark would be that this hotel is averaging 4.1 stars on Google Reviews, and 1.5 on Yelp. That's a huge discrepancy. Always be sure to check both before booking. We stayed here recently on a weekend trip to the Sleepy Hollow area. First, the pros: the proximity is very good with respect to the Sleepy Hollow Cemetery (and Old Dutch Church, wooden Headless Horseman bridge), Washington Irving's cottage, a tasty local hibachi restaurant, the main st. area in general, etc. I do believe the hotel staff were trying their best, despite being understaffed for the weekend. Now, the cons: firstly, the hotel smells really bad, from the time you enter the lobby, and all through the many hallways. I believe they have a big mildew problem (some mold is evident in certain areas on the ceilings), and certain wings are really pungent. Adding to this, they employ large scent diffusers which are constantly running to more or less mask the mildew smell (my guess), and as anyone knows who ever thought to use cologne or perfume to mask body odor, it's a really raunchy idea to mask one smell with another, especially when we're talking about a scent that is borderline nausea-inducing. I made a request to turn the scent cannon off attached to our hallway, and someone calling himself an "engineer" who didn't appear to understand me too well essentially could only say "no" when I asked if there was a way to turn it off. Of course, there was indeed a way since it was plugged into an outlet. Our room featured a pullout couch with a broken frame and a mattress that was likely from the 70s or 80s. No complaints on the main bed in the room. We tried the breakfast eatery one morning to discover they were forcing the buffet $$$ rather than ala carte, but they at least didn't charge for our young children. The eggs were very rubbery and flavorless. Bacon was ok. Not a ton of options and they didn't seem quite set up in the morning with all the necessary supplies. Again, I think the short-staffing played into this, but hey, that's on them for not staffing enough people if they were anticipating a busy weekend. Overall, the smell was the biggest problem. Without it, this is an average 3 out of 5 stars. But with such bad odors wafting throughout, and likely in place to mask a larger systemic problem, it's a 2-star rating. Sorry guys. Wanted to love it, but you are falling short.

My room here was $229. I had to go down a very complex maze like hallway instead of stairs to find it. There was no key card for the room - only a side of two keys. Very strange. The room smelled musty, and the carpet and other furniture is quite old. Kind of dirty. Inside the room, the following were missing: Coffee machine, telephone, hangers, television, and a door latch (just the deadbolt). I called for a coffee machine, and I had to call again to remind them. It did eventually arrive in 20 minutes. Last time I stayed here, I called for towels and they never showed up. Microwave is $15 extra.

My Halloween Nightmare - When you walk in, you are punched in the face with a strong perfume reminiscent of your 80 year old grandma - probably covering up the smell of age for this place. There is a keurig machine in the room but you have to BUY the k-cups for $3 each. The room is musty, the headboard covered in dust, and there are cobwebs on the ceiling. The lights in the bathroom are flickering and barely light the place. I paid $700 for 2 nights and they let on like they were almost sold out, this place is empty and very rundown. I left and came back at 2pm, but my room was still not made up yet. Disappointing experience overall.

Sorry but it's a dump. The room I had had old holes in the wall patched but never painted over. The bathtub had mold in the grout. The person at the front desk when I checked in was unwelcoming and frankly quite rude. She spent more time complaining about her day than communicating to me about my stay. The bed was comfy though. My room was arranged by someone else for a conference, otherwise I never would have stayed here.

I was in Sleepy Hollow to visit my grandkids, and decided to stay at a hotel since I have a bad (broken) ankle and can't maneuver steps. Well.....when I arrived at the hotel the elevator was broken, so I ended up having to go up 4 flights of steps to get to my room! I asked for a room on the 1st floor, but they couldn't accommodate me. The elevator was never repaired (or even worked on!) so I had to use the steps for 5 days. I asked for help with my bags when I was leaving and they couldn't leave the front desk to help me! Shame on them! Their restaurant was only available for breakfast and their bar was never open... One evening the fire alarm went off about 10:00pm. I checked the hallway and didn't see people (or smoke) so I called the front desk, but they never answered. On my first night there they had 1/8 roll of toilet paper. I asked housekeeping for a roll, and she checked with 4 other cleaners and 2 storage closets before she could find any!!!‍ My room was cleaned once, but they didn't bother to make the bed. Also, no washcloths! It's pretty old and run down and they didn't go out of their way to make my stay comfortable....unfortunate.

Visited 2 times. Once shortly after this new management started in '22, after being a Double Tree and recently in '24, in my opinion it's worse. They aren't responsive to guests as a welcoming hospitable place is. Windows don't fully close or lock for many rooms. On the first floor. Too many issues to list. Managed to get a partial refund and leave a day early, but not for their understanding. Beautiful looking building.

What can I even say? I have never in my life been so disgusted, let down and disappointed by a hotel. Especially for over $300 a night. I could of went to a motel 6 and had a better experience. Initially we arrived to the hotel early because we tried to call and kept getting sent to voicemail. We wanted to request early check in but no one would answer the phone. We showed up around 11:30 and we're told to come back around 2:00 and we could check in early for 50$. We showed back up at 2:05 and the room was no ready. So we decided to sit in the lobby and the front desk receptionist told us he would let us know. watched as countless guests checked in so eventually after we ver an hour, I went up to the desk to see if the room was ready. The receptionist said that it was but he did not know how to pronounce our last name so he did not want to call it out.... He could of walked up to us. We were sitting directly in front of him. We tried to take the elevator to the second floor. elevator was tiny and did not even work.... We had to walk for what felt like miles to our room and when we got there, it was a king with a pull out for four guests. We booked a double queen. We called down and told them what happened and they told us nothing else was available. So why not tell us this before, instead of taking the liberty to change it themselves. Finally they found a room with two beds and transferred us over. On the way to the room again we had to walk what felt like miles and when I walked down the stairs, they were slippery so I fell down a few stairs and I rolled my ankle. We go to the room and the beds were doubles. Not suitable for four people but there apparently were no other options when we called down again. We entered the bathroom and the floor was SOAKED and the bathroom had a potent smell of mold and mildew. There was a white powder in a straight line on the bathroom counter... now I'm not a detective but I can only imagine what it was. But regardless of what the powder was it means that the counter was not cleaned. We ended up using our own Clorox wipes to wipe everything down and the once white wipe was BLACK. Disgusting. My friends pillow had what looked like a dried booger on it. There were hand prints all over the dressers and the air conditioner was loud and barley worked. There was also what looked like dried toilet paper ? On the supposedly clean shower wall?? I went down to the front desk to get an ice bag because there were none to be found in the room and I spoke with a different receptionist to request an ice bag. This receptionist was nice and did attempt to move our room but all the was available was a king bed. I told him that I was worried about being responsible for flooding the bathroom in the room but he said he would mark it down. He ended up giving us free breakfast coupons and adjusting the rate to $199 which at the time I was fine with. We took showers and the tub would barley drain. We called an Uber and tried to leave at night and when we went to leave the door just would not lock.... I called down immediately and they sent an "engineer" over. We had to cancel our Uber and pay a small fee for doing so because we couldn't just leave our room unlocked! The engineer swiped one card in the door and it immediately started working again. He blamed the fact that the door didn't work on JEWISH PEOPLE!! What the heck! The door was working ALL DAY!! Mind you, this was a Saturday night and the door was working all day! Shabbat starts Friday night at sundown and ends Saturday. So why would the door work all day and all of a sudden stop working. How dare he blame Jewish guests for the hotel's downfalls. The door was fixed quickly and we were able to lock our door. There were DEAD ROACHES in the hall ways in the middles of the carpets and the hotel. And the hotel had a small of mold and essential oils????? Not really very welcoming. The next morning we were excited to at least try to free breakfast because they had menus in the rooms and it looked very nice. Our group was eating and I opened a cream cheese and the entire inside was MOLD!!!! What the heck. I showed it to the host at the front of the buffet ( who was very unhelpful to begin with ) and she told me to go speak to a manager who apparently was there. I walked to the front desk with the moldy cream cheese and the receptionist said there was no manager there!!! Absolutely ridiculous! Never never again would I stay here. It is really such a shame that such a historic place is going to complete trash. Photos included for your viewing pleasure. :) jump scare warning for the cream cheese UPDATE: managers reply was "I'll check the cameras" about me falling onthe stairs. And "did you check the other cream cheeses because they're sealed" NO obviously I didn't check the other cream cheese. It's not my job. she did agree to lower the rate another $50 so I checked my credit card statement and there are over $1000 in holds on my card?!!

If I could give a negative review I would. Dirty walls and floors, mold in corners, vents clogged with dust, sink would not drain, nasty floors stains from who knows what. We are spending our anniversary here and we were moved to a room with two tiny separate beds. We travel a lot and have had our share of issues but this hotel needs to be shut down permanently. We are almost at the point of sleeping in our car because of how dirty this place is. I hope people do research about this place and check yelp first. We can't book anywhere else because everything is sold out.

Can I give it zero?? I've stayed in a lot of hotels in many places but this is my first review- not because I want to complain but because I'm hoping to spare whoever reads this. 1) there was a diaper left behind hanging over a lamp that was not cleaned. 2) spiders in the bathroom 3) a sheet on one of the beds in our room had a sticky gross residue. We called 4 times and visited the front desk over a 48 hour period and it NEVER got changed. 4) the bathrooms (and bedroom corners) were moldy and the shower spigot was impossible to turn on and off. 5) the toilets were so loud you could not flush at night unless you wanted to wake everyone in your room (and half the hotel) There were more issues but, honestly, my point is not to be nit picky but just to give an overview. Stay at your own risk.

This was by far the worst hotel I've ever stayed at. Front desk extremely rude. When we asked about room service we were told "they are busy ask for new pillowcases and do it yourself." Place extremely run down bugs on the floor and using crime scene tape to block certain paths as they renovate. Not one to go to social media but For 375$ a night I expect better. Elevator was broken on our side of the hotel, and the hotel bar was also closed on a Saturday night. DONT stay here

We were recommended this hotel by friends who stayed here a couple years ago. Well it turned out to be the worst experience ever, the place is old and seems ok enough at first but went down hill from there, we thought we adjusted the ac, and returned to an ice cold room, called down to desk for help nothing, called 2 more times finally they sent 2 guys no English, who tried to explain no heat, turn off thermostat, brought a heater that didn't work, had to call again, they brought a different one finally. No updated usb plugs at all, no clock, bug carcasses in bath and all over, dust everywhere like it hadn't been used in years, holes in the sheets, mold and black dirty floor in bath. And that was the first nite. However the second nite we came in to the Nextdoor room having a ruckus's with screaming pounding drinking games with 20 adults, juveniles and kids carrying on non stop from 9:-4:30 am!!! No matter we went to the front desk and they looked at us blankly and shrugged and said there were parties all over the hotel! No help at all! Horrible absolutely horrific experience ever! Over priced and they knew there was no heat when they rented the room! No breakfast, un able to communicate with staff, no towels any where when we looked and asked. Never again. We should be refunded thre days of pure hell! Hiram Paradee and Chris Adrian

We came for a weekend to attend a wedding. The first room was not cleaned properly (there was hair all over the bathroom, bed, floor and make up on the pillowcases (which were turned to face the other direction and hide the dirt). We were moved to a second room - same issues. I never once heard a vacuum despite seeing multiple people "cleaning" rooms. We were promised a refund for our experience by the hotel manager who has now reneged on her word. Avoid at all costs - this place is a waste of money & could jeopardize your health.