Sarah R.
Yelp
My husband and I were traveling around Scotland doing the NC500, we decided to spend a day and a half of our trip on the Isle of Skye. After a long day of travel, we were excited to arrive at the hotel and had completed pre-checkout to let them know what time we were arriving.
Once we arrived the woman at the front desk gave us a key to a room on the main floor, we walked over to the room to find a key still in the door handle and as we pushed the door open it was still a mess from the guests before. We went back to the front desk to let her know, and she said that she'd try to find housekeeping to take care of it.
While waiting for them to take care of our room we decided to go hike the Storr and were gone for about 2-3 hours. Once we returned we checked back in with a different member of the staff, and were sent to a room upstairs instead. After going upstairs and checking out the room, it appeared to be smaller than the room we originally saw. We decided to go downstairs and double-check that we were placed in the right room, she said that they didn't have time to clean the original room and assured us that we were in the same type of room. For context, we had booked a Superior Family and I'm pretty sure we ended up in a Deluxe King that had a sofa bed shoved into it.
The room looked nice at first, but we began to notice that the floor felt uneven, the tiles in the bathroom were cracked, and the window was left cracked open (we visited in October, so it wasn't really the weather to leave a window open). It felt like an old hotel that had received a low-quality facelift to appear more modern than it actually was.
We decided to go down to the hotel restaurant for dinner, it had minimal options. I had the vegetable curry which was good, and my husband had a burger. The burger tasted a little off, but we couldn't quite pinpoint why. It was tough, overcooked and chewy. For the price of the food we were expecting better quality.
After dinner we decided to walk down to Seumas' Bar for a drink, on our way we ran into a couple in the lobby who was trying to track down a member of the staff because their room was unbearably hot. When we made it to the bar/restaurant, we came to realize that the hotel, brewery and bar were all connected, all had the same food coming from the same kitchen and the numerous members of staff were moving throughout the three.
The following morning we woke up to no running water, the entire hotel's water was out and when we asked about it all they said was that they 'were working on it'. We decided to head down for our included breakfast, both my husband and I ordered French toast with a side of sausage. The French toast was 1 piece of bread sliced in half (a thin piece of multigrain bread) and then 1 piece of sausage. Compared to many of the other included breakfasts we had experienced on our trip, this one was the worst. After our very quick breakfast, we ran back upstairs to leave, and just as we were rolling our suitcases out the door the water finally came back on.
Overall this is not worth the money, I'd recommend staying elsewhere.