disco townn
Google
First off, I would like to express that I’ve never written a google review. I’m writing this on behalf of my horrendous experience I had with my mother involving the hotel front desk staff. They are so outwardly disrespectful towards guests it’s incredibly disappointing. My mother comes from a background of polynesian and vietnamese descent. Given this, she is not a wealthy women of European descent, a white person. Upon arrival, we had just come from the airport on a six hour red eye flight. Obviously, we are not going to look our best. After stating multiple times during check in that my mother’s name is hyphenated the woman looked at us up and then down. She proceeded to say, “are you booked for one night?” The tone of her voice was very clear she was insinuating we could not afford a longer stay. Finally, finding our reservation, we asked if there was a possibility our room was ready. We were given the rudest “No.” as a response. When asked if there was bathrooms the tone hadn’t changed. It worsen to an annoyed, “upstairs.” The room was nice once we could check in. When we were checking out, we asked if there was anywhere in the hotel where we could have our lunch. Two younger recipients were trying to speak only to be cut off by an older woman with a flat and nasty, “No.” If you’re not white, don’t bother staying here. This hotel is too “prestigious” for people of colour. This type of treatment is absolutely unacceptable.
