Yasmina Darwish
Google
I STRONGLY advise against booking this accommodation.
The host and owner, Jorge, was rude, uncooperative, argumentative and unprofessional. What should have been a simple check-in turned into a ridiculous back-and-forth where he refused to provide the check-in details in writing and instead insisted on unnecessary phone calls and off-platform WhatsApp communication of a very poor and inappropriate character. He kept on refusing to provide straightforward confirmation of check-in details in writing, while I was making reasonable, standard requests.
Despite me clearly stating multiple times that I could not and did not want calls, he kept pressuring me and even claimed that me wanting a check-in after 6pm was an “impossible to fulfill request.” His written communication was rude and dismissive, blaming me for simply trying to arrange a check-in by accusing me of having “impossible expectations.”
This behavior was harassing, dismissive, and completely unacceptable. I was forced to block him on WhatsApp. He views me asking him to stop harassing me and that I would submit a complaint regarding his behavior as a threat. Jorge should understand that this is the reality not a threat but explaining to you the actual situation you have created based off of your own actions. It seems he has not been able to learn how to communicate in a professional manner. Ultimately, he cancelled my booking a couple of days before my stay after creating an extremely stressful and hostile situation.
No guest should ever have to go through this, and I cannot understand why anyone in hospitality would behave this way.
A guest should never feel unsafe, pressured, or disrespected when arranging something so basic as a check-in. I have reported this as a safety concern to Booking.com, and I do not believe this property is a safe or trustworthy option based on Jorge’s behavior.