SLS Cancun

This was truly one of the best hotel experiences I’ve ever had. SLS Cancun offers a genuine five-star atmosphere, where every detail is thoughtfully curated. The service is exceptional - warm, attentive, and consistently high-level. You can literally feel the luxury in the air, quite literally: a subtle, pleasant fragrance is diffused throughout the property, even outdoors. The hotel offers unique activities that elevate the stay. From a mojito-making masterclass to a live tuna carving show followed by a tasting session. These thoughtful touches made the experience feel both exclusive and unforgettable. The beach area deserves a special mention. It’s clean, stylish, and the music is simply amazing. I ended up taking home an entire playlist because the vibe was just that good. The hotel is also located in a secure, gated part of town with 24/7 security, which made me feel completely safe and relaxed during my stay. Highly recommended for anyone looking for comfort, atmosphere, and refined style.

The best hotel I’ve stayed in a long time in Cancun so far. The staff is very professional helpful, friendly and amazing. You can tell how they really enjoy what they do. The rooms are spotless, high ceilings, VIP amenities. The beds are clean and comfortable. The food is sooo delicious , their bar have a great VIP brands. The bartenders put a lot of effort to offer a great mixology. Even the hotel is brand new really worth it. Give it a chance, you won’t regret it. I’m going to go back there soon for sure.

I had high expectations for SLS Cancun given its luxury branding and the premium price I paid — but unfortunately, my experience fell far short due to misleading information, poor design choices, and, frankly, guest discrimination.||First, let’s address what Booking.com and other sites don’t tell you: the hotel shares the property with a residential tower, and the nicest amenities — the larger, more attractive pool and the best sunbeds — are restricted to residents only. This is not clearly disclosed during booking. The public hotel pool is small and quickly shaded by the tower itself, making it nearly impossible to enjoy the sun after midday. The same applies to the beach area — also cast in shade far too early. You’re left with little choice but to lay a towel on the sand if you want sun, as sunbeds are often reserved or off-limits.||But what made this stay truly unpleasant was the treatment by staff. After being told twice I couldn’t use the residents’ area — even just to sit on a sunbed — I politely asked if I could order a drink while standing there. Initially, the staff member said yes, only to return and say I couldn’t be served because I wasn’t a resident. That’s right: not only can you not sit there, you can’t even order a drink if you’re a hotel guest.||This kind of two-tier guest system is unacceptable for a property advertising itself as a 5-star hotel. The experience made me feel like a second-class guest despite paying top-tier prices. If you’re expecting full access to beautiful amenities, beachside relaxation, and attentive hospitality — look elsewhere. This hotel prioritizes its private residents over its paying hotel guests, and that distinction becomes painfully clear the moment you arrive.

I stayed at SLS Cancun for one night expecting a luxurious experience. While the property itself is beautiful, the service was among the most disappointing I’ve experienced at any 5-star hotel—and I travel frequently.||||Here’s what went wrong:|| 1. Unauthorized Tip Charges – I was shocked to discover two separate gratuity charges on my final bill, one of which was added to a breakfast I never signed for, and another where I clearly left the tip field blank (I have photo proof). This is unacceptable and borders on forgery.|| 2. Rude Bar Staff – When I ordered during Happy Hour (advertised until 8:00 PM), I was falsely told it had ended—at 7:54 PM. The bartender reluctantly gave me the second drink only after I pushed back, and his attitude was unwelcoming and unprofessional.|| 3. Neglect at the Beach Club – I sat on a lounger for over 20 minutes without anyone offering towels, menus, or drinks. I had to approach the staff twice just to get basic service. To be fair, the beach club manager did step in and was helpful once I raised the issue, but the frontline service was completely inattentive.|| 4. Undercooked Lobster at Dinner – My lobster arrived raw in the center with a jelly-like texture. I had to send it back to be properly cooked.||||This was my first—and probably last—time at SLS Cancun. For the price and brand, I expected so much more. If management takes guest feedback seriously, they’ll urgently address the dishonest billing practices and inconsistent

The gym has to be one of the best run resort gyms I’ve ever seen. They offer the most amazing classes, yoga, HIIT, core finishers. The team is so nice and helpful, it’s like having personal access to personal trainers for your entire stay. Julio runs the most organized gym I’ve ever seen, Alex & Hernan are so fun with all the classes and trust me you are going to look fire when you’re done.

Beautiful hotel but the staff called us because we had hung out swimsuits on the balcony chair to dry. It was totally embarrassing and really rude. The hotel itself is gorgeous and the beach and pool are amazing but one star for the rudeness over the swimsuits. Really ridiculous.

I stayed at SLS Cancun solo and had the most incredible time—the room was gorgeous, the food was delicious, and the whole vibe was relaxing and luxurious. The staff was always kind and attentive. A big shout out to Antonio for his amazing service and warm energy throughout my stay. I left feeling refreshed!!

Recently stayed here to have a nice get away for my fiancé's birthday. We were pleased with the room; we booked the ocean front king room. The room itself was really nice and spacious with a nice living room area, large bathroom with double head showers, and soaking tub for 2. The check in process was not the smoothest because had to wait a little while, 10 mins or so for our room keys, which was inconvenient after the stress of travel, but once we got up to the room it was lovely. The pool is nice, but I wish they kept it hot at all times, it was always cold when we wanted to get in, and with our days planned out with off property activities we did not have time to wait for it to heat up. But none the less it was a beautiful pool and view, and the service was nice, Antonio greeted us with towels as soon as he saw us go for a seat in one of the loungers. The highlight for us was the staff members at the restaurant we would visit for breakfast daily, it's now a Mediterranean style restaurant called Cielo. I didn't get the name of the first server we had, but he was very attentive and pleasant. We did get the name of our other server Diadelys L who took care of us our final mornings, she was very sweet, attentive, and she absolutely provided the luxury service we are used to, I'm a F&B Manager in the luxury hospitality industry, and I would gladly have her work at our property. Another staff member Hector V was also a highlight of our stay, we had quite a few questions about old Cancun, Playa Mujeres, and other places we were planning on venturing out to, he answered every one of them with true personal and professional answers, his personability is perfect for the hospitality industry. They both left us with a genuine lasting impression. Monica at the front desk assisted us with our car keys a few times, and our check out process, she was very helpful and pleasant as well. We will definitely stay again in the future due to the employees and their service.