SLS Cancun

I spend approximately two nights a week in Cancun on business. There's no other place that I stay. The service is exceptional. It's like a home away from home. The staff is amazing and not only remember your name but everything that you like and don't like.

This was truly one of the best hotel experiences I’ve ever had. SLS Cancun offers a genuine five-star atmosphere, where every detail is thoughtfully curated. The service is exceptional - warm, attentive, and consistently high-level. You can literally feel the luxury in the air, quite literally: a subtle, pleasant fragrance is diffused throughout the property, even outdoors. The hotel offers unique activities that elevate the stay. From a mojito-making masterclass to a live tuna carving show followed by a tasting session. These thoughtful touches made the experience feel both exclusive and unforgettable. The beach area deserves a special mention. It’s clean, stylish, and the music is simply amazing. I ended up taking home an entire playlist because the vibe was just that good. The hotel is also located in a secure, gated part of town with 24/7 security, which made me feel completely safe and relaxed during my stay. Highly recommended for anyone looking for comfort, atmosphere, and refined style.

Lovely hotel. The room facing the ocean allowed us to enjoy such a great view. You can look out to the ocean while relaxing in the bed and bathtub. Happy hour at the bar was awesome. Very attentive staff. Will come back again.

The SLS Cancun is absolutely incredible. Everything about this hotel exceeded my expectations — from the stunning design and atmosphere to the exceptional service. It’s a place I truly love and would recommend to anyone looking for a luxurious and unforgettable stay in Cancun.

I arrived at this resort with high expectations, but they fell short almost immediately. I booked what was advertised through Amex Travel as an “ocean view” room, assuming it was the highest tier available since “ocean front” did not appear as an option at the time of booking. Unfortunately, “ocean view” translated to a parking lot view, with the ocean barely visible unless standing outside on the patio.||When I requested to be moved, my request was denied. Amex also attempted to secure a refund for the misleading room description, but the hotel refused. To make matters worse, the resort appeared largely empty—after spending full days at the pool facing the hotel, I never once saw occupancy in the oceanfront rooms, making the “fully booked” explanation highly questionable.||While most staff members were friendly, the hotel’s lack of transparency and refusal to resolve the issue demonstrated poor customer service, far from the 5-star standard it claims to uphold. I would not return and cannot recommend booking here if you expect true luxury or accountability.

The best hotel I’ve stayed in a long time in Cancun so far. The staff is very professional helpful, friendly and amazing. You can tell how they really enjoy what they do. The rooms are spotless, high ceilings, VIP amenities. The beds are clean and comfortable. The food is sooo delicious , their bar have a great VIP brands. The bartenders put a lot of effort to offer a great mixology. Even the hotel is brand new really worth it. Give it a chance, you won’t regret it. I’m going to go back there soon for sure.

This experience was just weird all around. Listed as an Amex Fine Hotel, but the vibes were off. We were in town looking at hotels for wedding venues too and felt ignored by the staff and events team. Which if you know in planning a wedding, is a very strange thing to do. We still tried to tip high for the staff. Check out my other reviews, not often I rate low.

I purchased a cabana Sunday 8/18/25 for the Cancun location. I qualify of the food and service was TOTALLY unexceptable! Food wasn't hot, it took an hour for hookah delivery. Condiments containers were not clean. It was four people in my party, we had one towel. The cabana needs restoration. Overall, it's not worth the $675.00. I must say the staff was very kind, and friendly and more concerned with our issues than management. The manager's Samuel and Jorge didn't care about our concerns! Basically, one manger passed our concerns onto another and still no accountability, no apology, just ignored! I use Resortpass frequently, I have never had an experience like this! I WILL NEVER SPEND MONEY WITH CANCUN SLS AGAIN.