SLS Cancun

This was truly one of the best hotel experiences I’ve ever had. SLS Cancun offers a genuine five-star atmosphere, where every detail is thoughtfully curated. The service is exceptional - warm, attentive, and consistently high-level. You can literally feel the luxury in the air, quite literally: a subtle, pleasant fragrance is diffused throughout the property, even outdoors. The hotel offers unique activities that elevate the stay. From a mojito-making masterclass to a live tuna carving show followed by a tasting session. These thoughtful touches made the experience feel both exclusive and unforgettable. The beach area deserves a special mention. It’s clean, stylish, and the music is simply amazing. I ended up taking home an entire playlist because the vibe was just that good. The hotel is also located in a secure, gated part of town with 24/7 security, which made me feel completely safe and relaxed during my stay. Highly recommended for anyone looking for comfort, atmosphere, and refined style.

Lovely hotel. The room facing the ocean allowed us to enjoy such a great view. You can look out to the ocean while relaxing in the bed and bathtub. Happy hour at the bar was awesome. Very attentive staff. Will come back again.

I spend approximately two nights a week in Cancun on business. There's no other place that I stay. The service is exceptional. It's like a home away from home. The staff is amazing and not only remember your name but everything that you like and don't like.

I arrived at this resort with high expectations, but they fell short almost immediately. I booked what was advertised through Amex Travel as an “ocean view” room, assuming it was the highest tier available since “ocean front” did not appear as an option at the time of booking. Unfortunately, “ocean view” translated to a parking lot view, with the ocean barely visible unless standing outside on the patio.||When I requested to be moved, my request was denied. Amex also attempted to secure a refund for the misleading room description, but the hotel refused. To make matters worse, the resort appeared largely empty—after spending full days at the pool facing the hotel, I never once saw occupancy in the oceanfront rooms, making the “fully booked” explanation highly questionable.||While most staff members were friendly, the hotel’s lack of transparency and refusal to resolve the issue demonstrated poor customer service, far from the 5-star standard it claims to uphold. I would not return and cannot recommend booking here if you expect true luxury or accountability.

I had high expectations for SLS Cancun given its luxury branding and the premium price I paid — but unfortunately, my experience fell far short due to misleading information, poor design choices, and, frankly, guest discrimination.||First, let’s address what Booking.com and other sites don’t tell you: the hotel shares the property with a residential tower, and the nicest amenities — the larger, more attractive pool and the best sunbeds — are restricted to residents only. This is not clearly disclosed during booking. The public hotel pool is small and quickly shaded by the tower itself, making it nearly impossible to enjoy the sun after midday. The same applies to the beach area — also cast in shade far too early. You’re left with little choice but to lay a towel on the sand if you want sun, as sunbeds are often reserved or off-limits.||But what made this stay truly unpleasant was the treatment by staff. After being told twice I couldn’t use the residents’ area — even just to sit on a sunbed — I politely asked if I could order a drink while standing there. Initially, the staff member said yes, only to return and say I couldn’t be served because I wasn’t a resident. That’s right: not only can you not sit there, you can’t even order a drink if you’re a hotel guest.||This kind of two-tier guest system is unacceptable for a property advertising itself as a 5-star hotel. The experience made me feel like a second-class guest despite paying top-tier prices. If you’re expecting full access to beautiful amenities, beachside relaxation, and attentive hospitality — look elsewhere. This hotel prioritizes its private residents over its paying hotel guests, and that distinction becomes painfully clear the moment you arrive.

Supposed to be a luxury hotel but it’s average I would say. The rooms are not sound proof you can hear everything in the hallway and it’s a residential area so you can hear the dogs upstairs bark. We couldn’t sleep well because of the noise. The room was modern but a lot of mold/rust everywhere and damp smell. You cannot use any residential areas, they don’t tell you at check in. We were trying to watch the sunrise and sat at the beach chairs in front of the hotel and were told the chairs are for residents only, it was 6am no one was out and we were just gonna be there for less than 20 mins… when we arrived they didn’t let our taxi inside the gate even tho we were hotel guests, on our departure I asked them if they would let the uber in and they said yes, there’s like 3 gates they have to pass so you have to let the uber know your room number and name. The food was good, breakfast was included in our rate and it was very good. We had drinks and food at the pool/beach club, very overpriced for what you get, but service was good. Overall I wouldn’t recommend, you can get a better beach area for the same price somewhere else.

The SLS Cancun is absolutely incredible. Everything about this hotel exceeded my expectations — from the stunning design and atmosphere to the exceptional service. It’s a place I truly love and would recommend to anyone looking for a luxurious and unforgettable stay in Cancun.

The best hotel I’ve stayed in a long time in Cancun so far. The staff is very professional helpful, friendly and amazing. You can tell how they really enjoy what they do. The rooms are spotless, high ceilings, VIP amenities. The beds are clean and comfortable. The food is sooo delicious , their bar have a great VIP brands. The bartenders put a lot of effort to offer a great mixology. Even the hotel is brand new really worth it. Give it a chance, you won’t regret it. I’m going to go back there soon for sure.