rouaa A.
Google
Very disappointing experience. The only positive aspect of this hotel is the decoration.
We booked a Mini Double Room for two people, but the room size was completely misleading compared to the photos. It is absolutely not suitable for two adults barely enough for one person with no luggage. The bathroom was extremely small and uncomfortable.
The breakfast was expensive and it was far below expectations. The food quality was poor, some items looked like leftovers, and the variety was very limited. For this price, one would normally expect a decent selection, including more than just basic coffee options, yet when I asked for a latte caffè, I was told (“I can sell you”).
The so-called “Early Bird Breakfast” is misleading. Only after asking were we told it is simply for guests in a hurry, with no special or additional food. At 6:45 a.m., all items were already served, making this nothing more than regular breakfast starting earlier.
Another inconvenience was that my husband needed to use the restroom, which requires a numeric access code. The location of the code was not clear at all, and he had to spend time searching for it.
Staff responses were unprofessional and dismissive, and hygiene awareness around the food was questionable, as one staff member’s long hair, although tied in a ponytail, was not properly secured and was coming close to the food.
Overall, poor value for money and an experience that does not meet even basic expectations. I would not recommend this hotel.