Shay L.
Yelp
Until today, I had never had an issue with disrespect from the Smash Studios staff. Everyone had always been super courteous, helpful and hospitable until I encountered one of the managers today.
It boggles my mind that businesses make it such a priority to treat their customers with respect, and yet this manager felt that he could speak to me any way he'd like. The condescension was out of this world.
When I confronted him about the unacceptable way in which he spoke to me, I was met with eye-rolls and audible huffs. I couldn't believe I was having a "conversation" with a grown man about a grievance that could have easily been avoided had he not spoken to me like a 5 year-old, then proceeded to act like one during my confronting him.
He literally said to me, "I'm sorry if it made you feel that way," followed by, "No, I didn't do anything wrong, YOU were the one who was rude to ME!", at which point I knew I was dealing with a lunatic. He didn't once apologize to me for being disrespectful because, as he stated, he didn't feel the need to, and it's unfortunate because until meeting him I had nothing but positive things to say about Smash.
I'm extremely disappointed in the way this was handled. Musicians get treated like crap EVERYWHERE we go, but in a rehearsal space, WE are the paying customers and should be treated with decency as a bare minimum. Funkadelic Studios - 4 blocks away, Euphoria - 9 blocks away, Rivington Music Studios - 1 train ride away, Complete Music Studios - Brooklyn but COMPLETELY worth it, and countless others. This kind of treatment isn't worth my aggravation.