Rudi C.
Google
The location is stunning and has everything it takes to become a great destination, but unfortunately the soul of the place seems to be missing.
We stayed in the annex, and the rooms felt outdated, almost like being in a summer colony from the 1990s. The spa experience was disappointing as basic, but staff member there was very friendly. The flip-flops provided by the hotel were extremely uncomfortable, leaving bloody marks on both my feet and my wife’s. I can only assume other guests had the same problem. This is unacceptable, and these should be replaced immediately.
The restaurant also needs attention. We were first seated at a table in the busiest middle section, where staff were constantly rushing back and forth. It was impossible to enjoy the meal. Fortunately, we were moved later, but that table should simply be removed.
In my view, the hotel needs a professional operator to step in and deliver a significant upgrade. The potential is huge, and I feel sorry for the staff, who clearly want to do a good job and take pride in their work. Sadly, the issues seem to stem from management, or owner/s. A few employees even gave me the impression that they had partly given up, which was sad to witness.
This could be a gem, but major improvements are needed to bring it up to the standard its location deserves.