Irving T.
Google
I honestly wish I could give SMPLFD six stars. Five just doesn’t do them justice. I reached out to them with a special project to custom embroider 30+ Patagonia fleeces for a client on short notice before an event.
Diane, the Client Experience Manager, was amazing. She was super thorough and transparent about the project scope, lead time, pickups, and any possible delays. She told me exactly what to expect and left nothing to ambiguity.
The team pulled it off and got everything done ahead of the event. Pricing was very reasonable too. My client was so impressed and really appreciated the quality of the work and how professional SMPLFD was throughout the whole process.
In today’s climate, you don’t often see customer service this good. It was truly a pleasure working with them, and I’ll definitely be keeping SMPLFD in mind for other clients who need similar services, and for my own future projects too.
Huge thanks to Diane and the whole team for their hard work and time. I know they juggle a ton of big projects, especially this time of year, so I really appreciated them squeezing ours into the schedule.