Chelsea Searles
Google
This review is specifically about the stylist, Travana, and not the salon or toy store itself.
I’ve been bringing my daughter here for haircuts over the past 2.5 years without any issues—until today. I booked the usual $44 haircut online, which clearly states it includes a hair wash and style (which we’ve had in past).
When Travana called my daughter’s name, the only question she asked me was whether we wanted glitter sprayed in her hair, to which I said yes. She then took my daughter back to begin the appointment. I waited in the toy area as I always have, trusting that the service would be consistent with previous visits.
However, my daughter came out with her hair simply cut and sprayed with glitter—no wash, no style. When I went to pay, I asked why her hair wasn’t washed as advertised. Travana claimed she had asked me beforehand, which she hadn’t. She then raised her voice and acted unprofessionally in front of other clients, children, and staff. Not once did she apologize or acknowledge the misunderstanding.
I chose not to escalate the situation, paid for the service, and did not leave a tip.
Just a heads-up to other parents: be sure to clearly communicate that you want the hair wash included. Apparently, the decision is left to the child otherwise.
Response to owners response:
Thank you for your response. If there were a way to leave a review specifically for the stylist, I absolutely would have done that. I’ve had nothing but positive experiences at Snapdoodle over the past 2.5 years, and I truly appreciate the fun, welcoming environment your team creates for kids.
That said, this review was intended to inform other parents—especially those booking with Travana—that unless you explicitly request the wash and style included in the advertised service, it may not be provided. As a paying customer, I believe it’s important for others to be aware of that inconsistency.
I do want to thank you for quickly getting my daughter rescheduled to fix the uneven cut on a day that worked with our schedule. I really appreciated the effort to make things right