Aaron L.
Yelp
This hostel is absolutely horrible and the manager is a piece of human trash. Now allow me to explain...
So we booked this hostel through Expedia for $70 for 1 night, which even for a single room with on suite bathroom isn't THAT cheap. It's located in a phenomenal spot on the main drag, which is pretty much the ONLY thing it has going for it. When we arrived at the room, we noticed right away how different the room was from the pictures on the website. The photos from the listing looked great. Whoever staged the photos knew what he/she was doing. What we ended up getting was an 8x10 prison cell with a metal bunk bed. There wasn't even a little table or chair to sit or put your clothes on. Minor gripes, but whatever, that was far from the main issue. The main problem with literally ALL the private rooms with on suite bathrooms is the SHOWER... The showers HAVE NO WAY OF REGULATING WATER TEMPERATURE AND OPERATE BY A PUSH BUTTON SYSTEM. So you know those sinks in public restrooms where you push a button and you get about 10 seconds of water? THAT IS LITERALLY HOW ALL OF THEIR SHOWERS WORK. THIS IS 2018, HOW THE HELL IS THIS EVEN A THING? On top of that, the water was ice cold and didn't even get remotely warm. What the f*ck!
Anyway, so I went downstairs to inquire about the terrible way these showers operated and when I was informed that that's how all the on suite showers worked I was shocked. They claimed the building was old and therefore used an old shower system, but that's total BS because I stayed in a 150 year old house that was converted into a hostile just 2 days prior and even they had a basic hot/cold valve system.
At this point I knew I didn't want to stay in a place with no hot water and a shower that I had to keep pushing a button to operate so I asked if it were possible to get a refund. I was told that since I placed the booking on Expedia, that they would be the ones to issue it. After being on the phone with expedia for about 30 minutes, explaining this nightmare of a hostile, I was told that they would be able to issue a refund, but ONLY after they got the approval from Barnicles' manager. Turns out, the piece of garbage person that he is refused to approve the refund because he claims the room was operating as advertised. This is completely untrue, and if I knew that they had a shower system from 1912, I never would have booked a room at this sh*tty hostile. So now I have to file a formal complaint with Expedia with pictures as proof of false advertisement, and it could take weeks before I get my money back.
The worst part about this entire ordeal was that we were totally willing to take a partial refund. We were in the room for not even 5 minutes before we realized that this room was definitely not for us (or any other self-respecting person for that matter). It didn't matter how dissatisfied we were, the manager just wanted the money.
I am a firm believer that the customer is always right (within reason of course). The manager of this establishment obviously does not feel this way and was content taking our $70 knowing full well that we weren't going to spend the night there. Again, this asshat wasn't even satisfied keeping half our money and issuing a partial refund knowing full well that he'd still be able to fill the room with other guests. He wanted ALL our money and that's why he's trash.
So what's the moral of the story? Avoid this crappy hostile like the plague. The amenities are third-world at best, and the people who run the establishment don't give a shit about their customers, they only want money. If you're looking for a great hostile in the same area for much less, check out Snoozles. Staff is friendlier, more understanding, and unlike Barnicles, they actually give a sh*t what their customers think.
Tl;dr: The showers for private rooms have NO hot/cold water valves and work as a push button system. Amenties are awful and are literally from the early 19th century. Management doesn't give a damn about you or what you think; they just want your money. AVOID LIKE THE PLAGUE