Charles M.
Google
Disappointing Experience with Ridiculous Photography Policy
While the design and activities at Snow City are enjoyable, the no personal photography policy completely ruined the experience for me. Visitors are prohibited from using their phones or cameras to capture memories, which feels absurd given we come here precisely to make those memories. Instead, you’re forced into a photography setup that feels like a scam.
Photographers are stationed everywhere and stop you the moment you take out your phone. The picture prices are outrageous: $88 for two printed photos or $100 for digital copies. We were told we’ll get 45 pictures. In reality, there are only about 8-10 unique pictures, with the rest being duplicates in different templates. To make matters worse, picture prices are not displayed in any obvious manner. Is this even legal in Singapore?
The ticketing system also seems flawed. There are options for 1-hour or 2-hour tickets, but no one checks how long you stay. Just buy the 1-hour ticket since it’s cheaper.
On the positive side, the facility’s design is nice, the activities are enjoyable, and the boots and jackets provided are warm and comfortable. Rental gloves were decent too. However, the largest ice slide isn’t accessible for kids under 7, which is understandable as it’s pretty fast.
Ultimately, my biggest frustration is really with the photo policy. I wouldn’t mind paying an extra $5 on the entrance fee if it meant I could take my own pictures freely. Instead, I spent the whole time sneaking around to capture moments. This ruined what could have been a fun family outing.