Mathew Simpson
Google
We come to Wales each year and like to grab a heritage railway visit and have always looked at Snowdon but been put off by the high price. With our younger one getting older though we thought now would probably be the best time and whilst it was an pleasant day out, it didnt really have a wow factor for either value or event.
So the climb itself was rough, im not expecting luxury travel but been new, maybe padding on those seats would be a good idea. They do get you to swap sides going up and down which is a welcome rule but I feel padding would help those facing down, not to have to dig their feet in due to feeling your going to slide off.
Whilst on the journey there was a little commentary, I also feel more on the area history and lives of past ages would be good for the young ones. Given the price, early bird for £114, I feel you should offer a better guest experience.
Lastly, the pricing. In my opinion you should really look at that. The price for kids is way too high, Festrail cost us nearly the same but the kids tickets were much much cheaper. Why mention it I hear you ask if it was nearly the same. Well, we only have the one, if you have a family of 3 kiddiewinkles that moves it much nearer £200 and that will put lots of people off and as such, while you make money now, your harming the business later as those children won't want to come back with their families when older, because they never went in the first place. Heritage rail relies heavily on older customers to support but also families to bring new rail fans in. Big family's will maybe spend less on the railway journey but will spend more in the cafe and giftshops. Add that to a more imersive ride with good, quirky historical points, and thats a winning formula. Festrail was awash with families, young and old. Snowdon was not, yes it was busy but with foreign tourists with packed lunches and the gift shops empty, filled with kids gifts and teddies. Unfortunately seems to be a mismatch in aims and targets.