Snowman Lodge & Spa

Just overall not a great experience. Handy location, but unenthusiastic staff, lots of mistakes and errors with our meals at the restaurant - one person’s basic meal was forgotten until everyone else in our small party had virtually finished, a random chocolate dessert was served before entrees instead of a salted caramel martini and this when it wasn’t busy - we were the only ones in the restaurant. Our superior room was basic, bunks were SO terrifyingly squeaky and didn’t feel safe when anyone even thought to breathe, let alone roll over. No fan in the bathroom, no smoke alarm in our room which was at the end of the building and no other exit except back up the shared corridor which is a scary thought in the event of an emergency. Bathroom sink didn’t drain. Staff weren’t overly polite - it felt like our presence was a nuisance.

Nice stay overall. The room was fine and the bed was comfortable. The bathroom was good too. The kitchen was very clean and well-equipped, which was great. You can also book the hot tub for a good price — a nice bonus!

Only rating the massage as we didn’t stay here. We had an incredibly positive experience at Snowman Spa & Lodge. We originally booked a couples massage, but due to a last-minute change in plans when our babysitter canceled, we reached out to see if we could bring our young son along. The team was incredibly understanding and accommodating they kindly allowed him to sit quietly in the room while we had our massage, and they treated us with warmth and care throughout. On top of that, we had to reschedule our massage time more than once, and they were very flexible, adjusting our booking without any extra charge or hassle. The massage itself was relaxing and professional, and the entire experience felt welcoming and stress-free despite our unexpected circumstances. Highly recommend Snowman Spa & Lodge not only for their high-quality service, but also for their genuine kindness and customer care.

Great location but the place was rundown and lots of things weren't really up to standard. The oven in the communal area didn't work. There was no soap or shampoo in the shower dispensers, we booked for four people but there were only three towels so we had to request another. Wouldn't book to stay again.

Was really looking forward to our stay here, it looked really nice online. We stayed in cabin 2. Was great that there was a kitchen and hang out area for everyone to use. The room was nice to start out with, we only stayed one night thankfully, we found the slider door and drapes were covered in mold (not really what you want when pregnant!). It obviously hadn't been cleaned in a while. The reply we got back via email (as reception wasn't open when we checked out at 9am) was disappointing, was essentially 'sorry, we'll fix it now'. For what we paid, we were not happy to find it moldy.

The cabin, number 2, is conveniently located on the property. The staff were pleasant to deal with and allowed me to park my motorcycle next to reception, under cover of a roof, which was really appreciated. The facilities on the website appeared to be misleading (Wellness Centre?). Though everything in the cabin worked ok the cleanliness was not up to scratch at all. Years of dust on the bed headboard, on top of the cabinet and the tv.

Hi there. I’m only reviewing the massage service as I didn’t stay in the hotel. The place was messy, the bathroom especially dirty, brown wilted flowers in the vase and the massage was ok but very unenthusiastic.

Rating the Spa only as I haven’t stayed at the lodge. Unfortunately, bad experience: the bathtub was dirty, with dust piled on the bottom, previous clients’ hair floating around, and other things I’d rather not know. I didn’t know if I was allowed the sauna or where it was—staff only showed me the bathtub and then you can’t see find anybody anymore (I had to call to check in too.) You can’t control the bubbles yourself so it’s mostly off and the area is noisy with the machinery. I did email the spa before reviewing publicly but no response. Two stars are for the price.