SO Sofitel Mauritius

We just returned from a stay at SO/ Sofitel Mauritius and left with mixed feelings. While the beachfront location is stunning and the frontline service was truly warm and welcoming, the overall experience was far below expectations for a 5-star resort.||What we loved:||Our seaview beachside room was spacious, private, and had direct beach access — a major highlight.||Front desk and concierge staff were consistently excellent, especially Tariq and Raj, who were always friendly, helpful, and went the extra mile.||The resort is quiet, peaceful, and great for relaxation.||However, several issues disappointed us:||Very limited dining options: only one main restaurant and one poolside bar with a simple lunch menu (12pm–6pm). For a resort of this scale, the lack of variety was surprising.||Breakfast lacked variety and creativity, with almost the exact same spread daily. The selection didn’t reflect international tastes or match expectations for a 5-star luxury stay. Dinner was also underwhelming.||Staff inconsistency: multiple staff told us our private pool could be heated, but later another staff clarified it couldn't. This conflicting information is confusing and reflects poor internal communication.||We experienced delayed service several times. For example, beach towel requests took 30–40 minutes even when it wasn’t busy.||The buggy service is unreliable — we were once told to walk 1.5km to our room as the wait would be 20 minutes. This is not acceptable for a luxury resort.||TV wasn’t working, with audio but no image. The technician came late and said it would be fixed the next day, but no one followed up even after we reminded the front desk.||Housekeeping was subpar: towels were taken but not replaced, and staff entered the room with shoes on, which felt inappropriate for a beachfront resort.||The gym is poorly equipped with outdated machines and minimal variety — definitely not on par with modern resort fitness standards.||The kids club is extremely disappointing: just an old plastic slide and a small baby pool. Nothing engaging or safe enough for families expecting proper facilities.||There’s a gift shop, but it only sells local crafts and fashion. Also, no convenience store nearby, so bring your own snacks and drinks — you won’t find any basic essentials on-site.||In conclusion, while the people at the front line are excellent, the back-end operations, maintenance, and guest experience fall short of the SO/ Sofitel brand. With better service standards, upgraded facilities, and proper training, this could be a truly world-class resort — but it's not there yet.

Need to start this review by saying we only stayed for one night and when we arrived it was pouring with rain so probably didn’t see it in its best light. We only stayed the one night as we had messed up our booking on our hotel that we stayed in for the length of our holiday! |The staff were very friendly and welcoming, but as we sat there in the pouring rain waiting to check in, looking around, we already had reservations.|This hotel was probably five star when it was built but was badly in need of updating and given we had just come from another five star hotel, there was simply no comparison. Whoever designed this hotel obviously thought it was a good idea that you can’t access hotel easily without going on a rather long golf buggy ride from the main car park. (You can of course walk it but in the pouring rain, we chose not to). |When we got to our bedroom, it was huge with very good lighting and lots of mirrors in the bathroom area, however as I said earlier, this hotel is showing its age and needs renovating. Tiles missing on outdoor plunge pool with rust patches on outside, tiles inside on bedroom floor showing their age as was bath and indoor shower area. Dirty patio door ledges. | The sink area in the bathroom looked like something out of the 1970’s but my biggest confusion was the fact that the outside shower area was so huge (honestly believe you could have fitted thirty people in there!) and yet there was nowhere to hang your towel, neither was there a shelf with toiletries on out there. |Whilst we were in our room (sheltering from the rain) a chap bought us some fruit and sweets. Very nice but a couple of hours later, a lady knocked on our door and asked if there was anything we needed. When we asked her if she could take away the plates, she replied, no, we need to phone reception for them to send someone! - even though she was standing there! Very strange. |Dining area very basic and not a huge choice at buffet, however their sparkling water was lovely and cold!|Pool area was very basic with cheap looking basic sun loungers. You only got one towel each for the pool which was put in your room. At our last hotel, they were all placed out on the loungers daily and at any point, you could change them. Surely this is more 5 star?|Gym was a joke. My front room is bigger. |As I said at beginning, we were only there for one night so maybe we can’t give it a fair review but just going on the facts I know for sure, this is not 5 star and we paid over £500 for our room for one night which only included breakfast. If we had booked in for the duration of our time in Mauritius, we would have changed hotels. Not the staff’s fault at all, just was not luxury.

I had visited So Sofitel for my honeymoon in July. I absolutely loved the stay, the ambience is overall very beautiful and peaceful. If you are looking for a peaceful stay along with beautiful sightings. The whole property is very beautifully maintained and very polite and friendly staff. ||We were attended by many people special mentions for Raj, kimi, Kovilen and our Indian head chef Mr. Krisnen who helped me with making my wife's birthday special. I would love to visit here again no doubt.... the beaches, the rooms, you will fell short of words....|So sofitel is a must Visit.

It's beautiful. With private beach. Peaceful can enjoy water activities. I just love it in here. Breakfast can improve. Option is less I feel. Staff is very polite, professional. Mr.Raj is such a welcoming.Friendly people.

Nice resort, but the location is in the middle of nowhere. So either you stay there all time or rent a car or spend a fortune on taxis. Facilities are good, but some repair on the furniture would be nice to have. The food is good,beer is overpriced. Stuff is extra friendly. Overall quite a good impression, mostly suitable for beach holiday with the family

Was there for my wife’s birthday. |We got free room upgrade, a birthday cake. |Exquisite room and services. |Major hats off to the staff for being very warm and welcoming. |Love the atmosphere. Very peaceful and zen. |Loved the variety of food and beverages. |Giving our sincere thanks to Mr raj for extending our staff.

Stayed for 2 nights, the suites were very comfy and wonderful. The food wasn't equipped for Indian vegetarians though. We were there to celebrate my wife's 41st birthday and So Sofitel team over email confirmed that they would arrange a cake which never came, was sort of disappointing. But their extreme gesture for packing breakfast for us for an early check-out won our hearts 💕

This hotel is beyond shocking. I'm currently staying here and my experience is extremely disappointing. Following are the reasons 1. They only give you two coffee capsules free irrespective of the duration of your stay. From 3rd onwards they charge 2. Rooms are extremely run down and unhygienic. Floors are broken and curtains haven't been cleaned for ages. 3. Food choices are extremely limited considering it claims to be a 5 star hotel. 4. Last but not the least, I found used slippers in a brand new packet as opened them. I would urge everyone to avoid this hotel as it's not worth a penny.