SO Sofitel Mauritius

Hospitality was excellent and amazing. All staffs very helpful , quick response for any help. The resort is very peaceful, quiet and heaven type. Club car was amazing upon arrival out of the world. Especial thanks to Mr Raj for all his help. We were amazed again with the cake offered during breakfast.

Nice resort, but the location is in the middle of nowhere. So either you stay there all time or rent a car or spend a fortune on taxis. Facilities are good, but some repair on the furniture would be nice to have. The food is good,beer is overpriced. Stuff is extra friendly. Overall quite a good impression, mostly suitable for beach holiday with the family

The people are nice here I am from India and i felt like u am in my country the people are very humble and nice………. I hope I will come again to Mauritius and u will definitely coming to this hotel . ||The cherry on the top is the breakfast buffet……. It was really good and yumm

My partner and I are currently staying at the property So Sofitel Mauritius and our experience unfortunately have been terrible. There is an ant infestation in our room since the time we checked in and the issues has not yet been resolved. The private outdoor plunge pool/bathtub outside our room is unusable and is dirty. After making several requests to get it cleaned in order to use it, nothing has been done. It’s our day 3 and we haven’t used it yet. Apart from a few genuinely nice and cooperative staff at the property everyone else have been indifferent and impolite throughout especially towards resolving our issues. Coming to the food, the breakfast buffet has hardly any vegetarian options (we did inform the staff prior about our food preferences) There’s just bread, boiled sweet potato, fruit and cheese. Not just Indian dishes, they don’t really have any option in vegetarian international cuisines as well. After requesting several times one of the chefs was generous enough to serve me some vegetarian options. The a la carte menu has only just 4-5 vegetarian dishes and that too are not so good. Although we paid for a chef’s special dinner which was extremely good. The room service facility has been almost unavailable throughout. We have to call at least 5-7 to get anything in our room. I regret leaving poor review for such a reputed hotel chain but it was really needed. The list of our complaints and inconveniences suffered at our stay can go on but we’re just accepting that we made a terrible choice of making a booking with Sofitel.

Stayed for 2 nights, the suites were very comfy and wonderful. The food wasn't equipped for Indian vegetarians though. We were there to celebrate my wife's 41st birthday and So Sofitel team over email confirmed that they would arrange a cake which never came, was sort of disappointing. But their extreme gesture for packing breakfast for us for an early check-out won our hearts 💕

This hotel is beyond shocking. I'm currently staying here and my experience is extremely disappointing. Following are the reasons 1. They only give you two coffee capsules free irrespective of the duration of your stay. From 3rd onwards they charge 2. Rooms are extremely run down and unhygienic. Floors are broken and curtains haven't been cleaned for ages. 3. Food choices are extremely limited considering it claims to be a 5 star hotel. 4. Last but not the least, I found used slippers in a brand new packet as opened them. I would urge everyone to avoid this hotel as it's not worth a penny.

It's a wonderful place on earth, with a unique design concept and park. However, it needs an update to live up to the standards defining luxury today. Many chairs and daybeds at the beach are without cushions, there are no waiters at the beach. The furniture and draperies in the main restaurant are slightly dingy. In the standard rooms there's no armchair, though there's lots of space, the water pressure in the shower is low and the small garden could use some attention and, again, some cushions. The whole resort looks like it's stuck in 10 to 15 years ago, but if Accor invested quite some money it could be amazing again. Not to forget, staff is very friendly and helpful.

We had explicitly paid for early check-in and the hotwater in the room was not available till the next day evening. We did at least 4 follow-ups over 2 days and only post that our room was changed where hot water was available. After my vacation also, I had to do couple of follow-ups to get the Accor points credited to my account for the card swipe which I did. In a ideal scenario, they themselves should credit within 7 days post my stay