SO Sofitel Mauritius

TERRIBLE SERVICE DO NOT RECOMMEND Beautiful location, but the service was unacceptable. From day one, requests were acknowledged and then completely ignored. The spa was fully booked for our entire stay with no prior notice or alternatives. For a five-star hotel, having only one restaurant on the property is honestly shocking and extremely limiting, especially given the remote location. Housekeeping was poor — dirty cups weren’t changed, coffee pods were never replenished, and towels were taken and not replaced. The hotel is clearly understaffed; with only two buggy drivers, the buggy almost never arrives. When we tried to complain, calls were hung up on. Most concerning, when I asked for sanitary pads, I was told to go buy them myself — despite the hotel being in a remote location. This is not the standard expected from a luxury or five-star hotel. I would not recommend staying here.

We came for 2 nights and the weather was very windy and even rained on the last day but we loved the hotel and the rooms and the food. The rooms are just really comfortable and spacious and relaxing. We have had a nice welcome and service from the staff all around. The food as well was really good with different choices in the buffet. All in all a wholesome experience. Not to mention the play area for kids. Our little one had fun on the slides and the sand pit.

This was the final leg of our honeymoon trip. Being an Accor property, our expectations were naturally high; however, they were not fully met. Despite informing the hotel in advance about our honeymoon (which was acknowledged via email), we still had to re-highlight this at check-in. Upon entering the room, it felt uncomfortable as the air conditioning was not functioning properly, and a dustbin was missing from the bathroom. We called reception twice but received no response. Eventually, we had to visit the reception in person, after which the issues were addressed and resolved. On the evening of 31st December, a gala dinner was arranged, priced at €385 for two people (excluding alcohol). Unfortunately, the cost did not feel justified, as the food options were not very elaborate. Our experience with the dinner buffet on 30th December was also underwhelming, which led us to opt for in-room dining instead, especially since our room itself was beautiful and comfortable. We were clearly informed that in-room dining would be available until 9:30 pm. However, when we attempted to place an order at 9:05 pm, we were told that the service was already closed due to a high volume of orders. Hearing this from an Accor property was quite surprising, given the group’s otherwise strong reputation for service. We immediately emailed the hotel regarding this issue, and to their credit, the Sofitel team responded very promptly. They personally visited our room to understand the situation and arranged food from the buffet to be delivered to us, which was greatly appreciated and a definite positive. My main concern lies with the management decisions at this particular property. While offering a gala dinner is understandable, guests should not feel forced into choosing it—especially at such a premium price—without adequate justification. With no alternative restaurants available and in-room dining being closed early on New Year’s Eve, guests are left with very limited and impractical options. I strongly urge the Accor Group to review this aspect of the hotel’s operations. Staff training should emphasize clearer communication and guest-centric flexibility—simply stating that in-room dining is closed earlier than promised is not acceptable. Additionally, once guests are staying at the property, they should have the freedom to choose how and where they dine, rather than being restricted to a single option determined by the hotel. That said, the property itself is undeniably beautiful. With proper management review and corrective action from Accor, these issues can certainly be addressed and improved.

Exceptional experience, incredible service and the hotel is beautiful - the people that work here look out for you, they are amazing, I have to mention few names as we as a family have been touched and helped at most difficult time with our girl being unwell - special thanks to Raj, he is amazing, Anastasia, Kimi, chef Michael, Linley and everybody else! The staff are beautiful people.|The surroundings of the hotel are so greenery, very beautiful and can feel the relaxation. Thank you SO sofitel

We stayed 4 nights costing INR 45k per night to experience terrible service. The front desk staff was very rude and the housekeeping service didn’t existence. The only saving grace was Chef Michael who prepared vegetarian food for us - he was the blessing. We insisted to see the manager, but no luck.

Had a good stay. Nice hotel. Very good service from all the staff, friendly and helpful. Quiet spot on the island. Gardens very beautiful and well kept. Beautiful beach with nice Snorkeling spot.|Thank you Raj for excellent service.

If you want to get a good trustworthy service on the island, this isn’t the place. However, if you go without expectations only for the location, it is good. For what you pay, housekeeping and buggy service is 1( after waiting for 15 minutes at the parking, the buggy that came denied to take us saying he was never informed while the security at the entrance said he informed twice 🤷‍♀️; housekeeping is a 0-1 ( no towels were replaced, no hand towels kept even after informing the duty manager Crisen; after calling reception/concierge on 9, you will get your request if you’re lucky or only after you call them 5-6 times or never); swimming pool was a 1 as it was cleaned on 1 of the 3 days that we stayed- it was full of plant/insect litter and algae on 2 days; food options and food service is a 1-2;, no kids activities if a minimum number of kids (5 we were told) aren’t there.

It might have been a 5 star resort when It was built but it's definitely only a 3 star property now The room I booked was a garden view sea facing suite, yes it had a garden view and yes it was sea facing however the room they gave us was 200m from the sea!, in fact it would have been difficult to get any further away and still been in the so Sofitel The very friendly consiege who took us to the room explained that as the hotel is French the TV only shows programmes in French! The showers are outside the room, which us an interesting experience when it is raining and the first morning I had to stand and wait 20 minutes for some hot water, when none arrived i had to dry get dressed and walk to reception 5 minutes away because no one was answering the phone, the maintainance man arrived with one of the huge number of managers they have and miraculously the hot water appeared immediately, (funny how turning the tap on out in the road has that effect,) however the saga goes on when the shower either took your skin off or was freezing cold, The sun beds are passable and a decent amount of them, but that might be because the place was only 6o% occupied The only redeeming thing about this resort is the bar and the food they offer We asked to be moved to another room but at only 60% full they didn't have another one they could move us to. Until I said we were leaving on day 2 so wanted a refund for day 3, then by some miracle a suite next to the sea became available because they had a cancellation, well they got another cancellation then and we left, still waiting for the refund Lots of choice of resort, so don't get your hopes up if you book this one