SO Sofitel Mauritius

Had an amazing stay. Very professional staff at the reception Mr Raj and the whole team including the bellboy, Mrs Jemmy from the bar and the restaurant team. Dinner buffet was great. The room was very nice and spacious. Will surely come again. Keep up the great job! The only negative point is that we couldn’t use the swimming pool on the day of arrival otherwise everything was perfect.

We came from a 4 star hotel in the North of Mauritius, and decided to upgrade to this 5 star hotel. Sadly, I left the hotel feeling cheated and that this hotel is in no way a 5 star hotel experience. In our previous 4 star hotel, we had a dinner selection twice as big, and a lot more activities and comfort in our hotel rooms. With this hotel, I feel it was delivering the bare-minium needed, combined with an overall empty feeling. It also has a strange almost run-down feeling to it. Overall, I left feeling we paid for a 5 star hotel treatment, but in fact only got a 3 star hotel. Some of the staff was very nice, but even that cannot justify the price.

We were there by TUI. The hotel itself has beautiful site, rooms are big, wiew from our is wonderful.|Cleaning service was very late. I switched on the make up my room at 9 in the morning, but they came daily after 3. The floor remained sandy, dirty after. They did not fill the daily water. I had to phone 2-3 times to the reception each and every day. Breakfast was quite good, while the dinner was weaker. |Last evening I was waiting at the reception more than half hour for the restaurant room charge, and they did not put it in the system. 2 hours later they called me, that my room is checked out and thes can not charge. We agreed that th pick up will bring the invoice. Instead I had to go to the receptionist while we had an appointment at the guest entrance. It was very annoying. For the last morning they promised breakfast pack, of course they forgot it.

It was supposed to be a special trip for my birthday and I wanted to visit a country I’ve not been before. Chose this hotel because I’m aware of the quality of So Sofitels having stayed in them.The hotel has failed in many areas and levels.Service: they don’t replenish amenities; rooms are not cleaned on time so that I have to get out of my room so they can clean it in the late afternoon/evening.There’s poor communication between the reception and other departments. I waited 45 mins for a buggy to take me to the place where my taxi was waiting. I wasted an hour of my precious time which I had hoped to spend touring.I booked a boathouse activity on the first day I arrived. I arranged to be back before 2pm for the activity but it was cancelled and I wasn’t informed. I could have spent more time outside on my tour than to rush back only to be told it’s cancelled.The next day the lady at the reception actually told me to walk over to the boathouse and place my booking? Would you ask your guest to wake up at 9am and make a booking for the afternoon by themselves when there’s a modern invention called a mobile phone where she can call the boathouse and make the booking for me?On the last day when I actually managed to get it booked for 2pm through the reception and went I went there my booking wasn’t there. I went half an hour earlier just to be on time. The boat had left with someone else. I was then told the activity can be done at 230. I waited till 250pm.Food hygiene: if you prefer your food to be clean and hygienic, avoid the buffet. I saw the chef taking the pastries with his bare hands and placing them on the tray: I saw birds eating off a food item tray when it should have been covered; there were flies at the fresh juice jugs ; there were many items which were not covered so the birds had a feast. As it was my birthday I had already arranged with the hotel for something special at dinner. They confirmed there’ll be a birthday cake offered .When I finished my dinner, I ordered a drink and waited for my “surprise” but it never came. So almost 20 mins later I had to remind them that there was a “surprise birthday cake”. But what they brought over was a regular chocolate muffin. No wording, no candle. I was surprised to say the least. I finished the muffin and drink and went to pay. They never cease to amaze me - they charged for my complimentary birthday cake. I had to remind them and then they took the charge out.When I was leaving, one of the waiters said there was birthday cake for me!! I didnt know what to say. If there was a comp birthday cake, why would I order one? Why didn’t they bring it over?needless to say it was such a letdown and I had to mood nor appetite to eat the cake. Lack of initiative and service spirit:Thee was once I asked for tissue paper (because they didn’t replenish). They took 30-40 mins to bring over and I wasn’t surprised they got the order wrong. They brought toilet paper instead of tissue paper. I told him I can’t wait up so I asked him to place it outside my door as it was getting late.On another occasion I asked for hotMilk to use with the coffee pod which they gave as a complimentary thing, but the milk was cold so I asked for hot milk to go with that. the lady who answered took almost 20 minutes to make a decision that I will have hot milk. How much effort does it take to make the decision to send it over? after telling me 20 minutes later, they took another half an hour to bring the hot milk.These are just some of the issues I faced. As it was my birthday trip I have tolerated it and not get affected.It spoilt my trip to Mauritius. Needless to say So Sofitel won’t be on my recommended list of hotels if my friends are planning a trip there.

I was travelling with my 11 month baby for his first international trip. Its not just 1 thing but many aspects. 1 - I had mentioned for an early check in but they purposely made me wait inspite of having a platinum membership. And the front desk staff was extremely arrogant. 2 - While we waited there was no food on the property for me and my baby. They said the restaurant opens only by 12 and we have to wait for couple of hours. I informed them that we had a 14 hour journey still no proper response. Food is the most basic thing you expect. 3- There are no sufficient buggy on site to transport the guests. Again the staff was rude and kept avoiding and suggesting us to walk. 4 - Surprisingly there is a cap on the water you can consume. This is the first time a 5 star Hotel has asked us to pay when we asked water for baby's milk. 5 - There are not many veg options, though the chef has been very accommodative with all our requests. But completely avoid if your vegan/Vegetarian 6 - Basic Amenities like borrowing a scissor or a knife is chargeable. There is complimentary water sports and coffee but basic things like water and scissors are chargeable. I am truly not able to understand the logic. The property is beautiful and most staff are friendly. But these small lacking is leaving a bad experience. We were supposed to stay for 4 more days but shortened our trip.

Firstly not 5 star, more of 3/4 star. Clearly shortage of employees and many of them untrained and unfit for such a big hotel. One restaurant and one bar only, very empty property. Good for privacy, beautiful beach, windy, good spa. Housekeeping and reception staff need some training to be at a Sofitel Hotel. Good and humble chefs but limited food options. Would recommend another hotel at this price point. Beware of water, sharks there

The Resort sits on a huge property on the beach. The rooms and spacious and neat with access to the beach from the back. This resort has its own private beach. But the resort is too far away from the city and seems to be isolated, need to hire a cab or rent a car just to get something to eat. Absolutely nothing around the resort. The food in the restaurant is not the best I would rate it 2/5. Tried few of their Pizza and pasta, was not happy. Not all of their staff are welcoming. Some of them give very vague answers whenever you ask them for help. Not appreciated at all.

A very old hotel in need of renovation, pleasant, beautiful, well-maintained territory. Some employees try very hard, especially the girls in the restaurant /buffet, some may forget about your order or bring something completely different from what you ordered. Of the entertainment, except for the SPA, which has no one, but it is extremely difficult to book a massage, there is nothing else. Special attention should be paid to the water sports station (the hotel offers snorkeling, kayaking and a glass-bottomed boat), which you can forget about forever, because the guys who do this will find a hundred reasons not to do it, the wind, the tide, the rain, in fact they are just too lazy, I would like the hotel administration to pay attention to this and replace these lazy characters, they spoil the already gloomy perspective of the hotel and leave bad memories.