Breana H.
Yelp
I will give the good, bad & everything in between about this business/venue.
I found out about this gem from a friend of mine, who recommended it for birthday events because of the versatility of the space & the brilliance of this specific event space. It was a no brainer; you get the best of all worlds here. A beautiful space complete with creative artwork, karaoke, surround sound speaker capabilities, karaoke, darts, a pool table, photo booth & a private restroom. I was sold!
It was recommended to book in advance since the reservations get filled quickly. I was nervous about booking just a few weeks out from the desired date but hopeful. With no response from the venue's staff, almost 2 weeks before the event (having booked it a couple weeks before prior) I began to reach out to them for assistance since it was expressed on the website that no venue space is confirmed without response/deposit & confirmation. Customer service was less than supportive- emailing proved fruitless, calling wasn't helpful since they just told me to contact customer service via email & my only form of assistance came in harassing their instagram account who then would reach out and have customer service respond via email (which took days each time).
I had to double request the reservation as I was told over the phone every excuse from their system was messed up for days & someone would reach out to I should resubmit to ensure my request was received. Long story short, the customer service was not on par with such a wonderful find and it was harder than it should've been to give them my money & to get my deposit back once it was all over.
Overall, my party enjoyed the space. We had an amazing time. Everyone raved about discovering the space & wanting to book for themselves. We had to bring our own food and alcohol but it was worth it. Im hopeful that my review will reach the proper channels. Im confident that with a more seamless and friendly customer experience, social cues can be one of the best event spaces in NYC! I recommend checking it out for yourself.