Socialtel Medellin

The experience would have been good except when we wanted to borrow an iron so I could press my shirt for church they wanted to hold my id when they already took a copy of it! They forced my girlfriend to give them her id so I checked us out early. It was very shady policy. Then they tried to refuse my early check out so I will have to call the credit card company. They treated us like thieves. Why would I steal an iron?

Unfortunately I did not enjoy my experience here. The website made it seem so cool, and at first it was. The building looks nice when you walk in, but they advertised that they had to many activities but barely even had half of them. Then you have to pay extra to even go into some of the rooms in the building, like the office space. The rooftop is only open Fridays and Saturdays. There’s a picture of a pool but they don’t have a pool. My room was extremely hot, I asked for a fan and they did give me one. I also wanted to connect with people and didn’t see many people. I ended up going to Medellin vibes hostel the next day which I enjoyed more. Unfortunately I booked through a third party and couldn’t get my money back, I’m not sure if socialtel is even willing to do that. The front desk did say that I’m still booked for another 5 days when I was checking out. I told them I found another place, and they didn’t seem to care to ask what they could’ve done better or offer a refund. I don’t blame the workers though. The idea of the hostel is nice but just didn’t work for me.

The hostel is dirty. Beds are dirty. Bathrooms are filthy and they are never cleaned (in the 3 days I was there the same filth was in the sink every day). The communal toilets are just as dirty and none of them have any paper. The sink in my room didn’t work-unhygenic. Staff were told of this 3 times and eventually I was moved to another room (thankfully). The next room had ‘clean’ beds. All 3 separately had many black long hairs all over bed sheets. I complained, and was moved to another room. The last room’s beds were cleaner than the other ones but there was still a lot of dust on the beds and some of them were still dirty. I found a bed that was relatively clean but I could see the sheets above me on the bunk bed were dirty.

Honestly really mixed views on this place. On paper has everything you could want until you look at the details. Room - Had a great private room, clean and well appointed, house cleaning services are also great. Room really felt like home. However if you have a room on the 8th floor - you will be able to hear Magenta Bar upstairs all weekend, up until 5-6am. Specifically if you are room 811 like me, I can literally hear them above me, I could even shazam the songs lol. Service - The hospitality staff are great, at the cafe and restaurant, but many times I went to reception team were quite unenthiusiastic to help me. I lost my waterbottle and asked reception twice to see if they had it, I went to the cafe staff for help and they went into the backroom and came out with my water bottle. Location - It's very nicely located near Provenza, but it's very hilly to get to. Now that I've been in Medellin for a few weeks I would have actually liked to have stayed further down the road near Zona Rosa as it's more central to the Poblado area and not 25-30 minute walk to the metro station. Although the location is overall pretty good, it is extremely loud, you can hear the traffic and conversations on the street, Magenta bar is too loud during weekends, however this might not have been a problem if the windows weren't so low quality, sometimes it felt like the conversations happening outside where happening inside my room, very loud. Other Things. The internet is too unstable to work in your room reliably, and the co-working staff to my surprise when checking in..... was not free and included with your stay. I access the co-working space when I needed to by spending 30,000 COP at the cafe for lunch and worked the days I need. The 25,000 COP lunch deal is very good and I ate that most days when working. The house-keeping staff who clean the rooms are lovely! The vibe of this hostel is really not as social as people think because there are no common spaces to just chill out in that don't require the expectation of extra purchases..... there is no shared kitchen, dining room or relax area.... which is a big no for me for a social hostel.

This was a bad experience, I recommend to look for other hotels in the area, Sociatel is going through a poor administration. - water was cut-off during 2 of the 6 days of our reservation, staff were not helpful at all, we were left having to go purchase water bottles to clean our self and try to use the batrooms. - the place is just very under-staffed at the moment, there is only a couple people running the whole hotel so they cannot help you with anything really. - the "included breakfast" is very limited, it only includes dark coffee, tea and ONE kind of juice, but because they are understaffed, most days there is no juice at all. - if you want a capuccino or a hot chocolate with your breakfast you have to pay extra. - the cleaning service only changes the bed sheets, they will not sweep the room or vacumn or anything else. (again they are very understaffed) this use to be a great place, but the current administration is killing it, there are other hotels in the area with similar prices and way better service.

David should be the owner. The rooms was nice even tho it was a little bit hot and the tv didn’t work. In general David was the highlights of my trip, I recommend for everyone:)

Hostel was alright overall. But Mauricio at the cafe was GREAT !!!!!!!!! Looked after us so well and was easily the hardest worker in the whole place he was run off his feet and still a pleasure to deal with throughout. His management should give him a pay rise!

The staff was so helpful. The location was excellent! They held our bags while we took a trip for a few days. It was clean and the views were excellent.