Jenny G.
Google
I placed an online order on 23 May, only to be informed later that the item was unavailable. This is highly disappointing, as stock levels should be accurately reflected at the time of purchase.
To my surprise, I was asked to either upsize or choose an alternative item — an unsatisfactory solution. I suggested a compromise: if I were to accept a larger size, the company should provide complimentary alteration. This was rejected outright.
I then requested an immediate refund and asked to be updated. However, to date, no refund has been processed, and I’ve received no follow-up.
This entire experience has been extremely frustrating. It appears that once payment is made, the customer is left at the receiving end with little recourse or support. I am completely disappointed by the lack of accountability and poor customer service.
