Alaa M
Google
Stayed in sofa for 14 days payed in advance and unfortunately non refundable.
Let's start with the only 2 good things which r the location, and the taste of food (room service and their restaurant).
Reception staff were clueless, careless, and rude, housekeeping staff were nice but never did their job right, they just fix the bed nothing else never re-supplied the room, I had no tissues for 6 days kept asking them and reception, even though they said they will they never did, towels too I had to look for the housekeeper and take some from them and that happened 5 times! housekeepers make a lot of noise in the morning even when the "no disturb sign" is on! room service was slow, beds and pillows r not comfortable, sink didn't work properly, room was dark and noisy u can hear every single happening outside, and rooms smells really bad smelled like sewage, windows had no screens so every insects will come in when u open them, and there's no safe box in the room!!!
Finally this experience won't be repeated and wish u don't go there and be miserable too, price was expensive and didn't worth half of it.
